Henderson Héritage Home

The merchant grossly misrepresented the safety, cleanliness, and privacy of the property. I booked a 13-night stay for my employee. Upon arrival, the property presented severe health, safety, and privacy violations. My employee felt unsafe and checked out early after 3 nights. I immediately contacted the merchant to notify them of the emergency checkout, detailed the health/safety failures, and requested a refund for the remaining 10 unused nights. The merchant has refused to issue a refund. The listing promised a "private washroom." In reality, the washroom was located across a public hallway and was actively being used by other unknown individuals. The bedroom door has gaps at both the top and the bottom so massive that individuals in the public hallway can look directly into the room. This represents a critical failure to provide a secure or safe environment. The front door molding is peeling and covered in visible black mold. The shower was heavily covered in soap scum and grime upon arrival. The mattress is heavily worn and degraded. The showerhead is broken/unadjustable, pinned tightly against the wall, making the shower unusable. AVOID AT ALL COSTS.

small rooms, small shared bathrooms, small shared kitchenette, many rules but no service. no communication with the management. this is a stay of last resort if you can find nothing else for a night or two.

Booked a room with private bathroom. Description did not say bathroom was not in room. Others were using the bathroom. Messaged the host was told to lock it! Very old poorly kept house. It’s a dorm style for students, and cost me $578 for the night! Do not recommend this place. I did let the property owner know of the bathroom issue they offered to refund me some but have not seen any refund.

Location is really good. close to food places and UofOttawa. Room was clean; shared bathroom was ok clean. extra parking fees of $45CAD was a surprise.

The hotel cancelled my reservation the day before I was supposed to check, claiming that I was supposed to have paid in advance, which is not what Hotels.com required. It's the worse possible thing that could happen to a traveler--and especially so since every decent hotel in Ottawa is fully booked this week. It will forever give me pause before using Hotels.com again. You should ban that little hotel from your site. Foul, foul, foul.