Name: Iberostar Waves Tucan - All Inclusive
Address: Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.5

Guest reviews

8.5

Very good

Based on 1,000 verified reviews

Who stays here?

Business

0%

Couple

42%

Family

44%

Group

11%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Across reviews, Iberostar Waves Tucan - All Inclusive stands out for its lush jungle setting with roaming wildlife, a well kept beach and large pools, and generally friendly, hard working staff, creating an easygoing, family friendly atmosphere many guests recommend.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Emily

Apr 26, 2026

·

Stayed 7 nights

The beach is really nice, the pool is good. There is no hot tub. There were hardly any kids when we went in late February. The specialty restaurants were ok but not better than the regular buffet options. The grounds are nice. It felt like a safe location.

10

Syreeta

Feb 18, 2026

·

Stayed 3 nights

Clean room, great views, amenities and the staff was very attentive and friendly.

8

Dmitry

Feb 16, 2026

·

Stayed 4 nights

Great beach, pools and amenities. Good staff. Unique grounds. Decent food. Outdated rooms. AVG drinks.

10

Matthew

Jan 11, 2026

·

Stayed 7 nights

This is our second stay at Iberostar Tucan

4

Susan

Jan 5, 2026

·

Stayed 5 nights

This stay was disappointing mainly due to food poisoning experienced by 2 members of our party. Hotel claimed no one else had it and unless a Dr said it was food poisoning they would take no responsibility but we spoke to many other guests that also had someone in their party also fall ill. Animals at hotel are the best part and the hotel is very clean.

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

Piste Cyclable sur Paseo Xaman-Ha(0.2 miles)

Playacar Beach(0.6 miles)

Mahi Golf Course(0.9 miles)

Mayan Ruins of Playacar(1 miles)

Xaman Ha Aviary(1.3 miles)

Playacar Golf Club(1.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

No pets or service animals are allowed at this property.

Check-in is from 15:00 to 23:00, and check-out is at 12:00. Late check-out may be available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The property is located in Playa del Carmen (Playacar), within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. It is 2.1 mi from Playa del Carmen Main Beach and 2.7 mi from Mamitas Beach.

Yes, there are 4 outdoor swimming pools available for guests, with access from 7:00 AM to 7:00 PM.

Up to 2 children aged 2 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Iberostar Waves Tucan - All Inclusive

Amenities

Property description