Comfort Suites Plano East - Richardson

Très accueillant et propre Tout était parfait

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While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Don’t book, spend an extra $20 a night elsewhere! The worst hotel I’ve ever stepped foot in. From staff, including management (who only bothered to communicate through email). Rooms are not clean. My daughter developed a severe allergic reaction, she couldn’t breathe and was getting blisters in her eyes. The front desk staff (Cherry), asked me to leave instead of contacting management. Another guest stepped in and asked her why she was being so rude. I have pictures, videos and recordings of the dirty room, ride staff, and poor treatment. I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.