InTown Suites Extended Stay Dothan AL

The receptionist is very rude she kept my deposit with no explanation of why she lied & gave me the wrong # to cooperate to contact them & she told me she has to contact the GM to ask her why. I videotaped the room after I checked out for proof the room was left in good standards

I booked a stay and the property manager would not honor my stay and charge my car. I have been trying to get my money back for the first night that she refused to let me check in. She said she didn’t have rooms available because I was already checked in and I had booked a different state that was not my fault and I want my money back. She refused to honor the reservation I had.

This thing was crazy whoa, I come to town 708 times yearly for conventions and company training. I made the mistake as a district manager by putting up 17 Employees From Georgia, South Carolina and Florida to this hotel Upon leaving one morning , i was never told about a designated trash area so by elevator there was a bunch of trash and a maintenance cart, so I put my trash along with the other trash that sat there for hours. I guess that was not the right place for the trash. So instead of keeping the trash where it was and allow me to retrieve it and throw it away in designated trash area, it was picked up and thrown in my room while I was away in Sierra land 4 hours. Down the street, I had money on the table that is now gone. But I know nobody seen it, I understand how that works. I travel 38 weeks a year for business well over 1670 different hotels.This, by far is the worst funny experience.I've never had

THE PROPERTY MANAGER WAS HORRIBLE!! I was in town working. I booked through Expedia on the same time when I found out I was staying more days. I booked the second reservation when I came in to pay for my second reservation though property manager wanted me to cancel my Expedia reservation and pay her $500 which was $200 more than my reservation she charged my card did not return my money would not on my reservation. She wanted me to go through the company and not Expedia. We went back-and-forth she refuse to return my money I asked for the number to corporate or email. She gave me the reservation number. The reservations told me she can refund my money. She said she doesn’t give refunds even though she charged me for the reservation she would not then when we went back-and-forth I started to call the police because she wouldn’t give me my money. I still had a day on the property. She told me that my day was up and I told her no, I didn’t. I had already paid for the full week when I came back to go check in my room that night my key didn’t work. She did it on purpose and claim she didn’t. I told her how is my key not working and she said she didn’t do it she don’t know. I must’ve disabled my key. I’ve been at the property for a week how would I disable my own key? I had to wait outside in the dark for her to come back to the place at 9 o’clock at night to make me another key. I will never never recommend this property while that property manager is there she would not give me

This is a place where the locals stay this is not a vacation /destination hotel . Office hours are from 11 AM to 7 PM and they are closed on Sundays. This is not a hospitality establishment but more and affordable place or locals that have no place else to live no amenities no housekeeping no maintenance establishment is dirty and the staff is rude.