Hotel New Koyo
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Guest reviews
6.9
Pleasant
Based on 1,724 verified reviews
Who stays here?
Couple
6%
Family
53%
Group
24%
Solo
15%
What guests think
AI-generated summary based on recent guest reviews
At Hotel New Koyo, reviews highlight a budget-friendly stay with dated facilities, a location near town and the ski area, and variable service and room comfort ranging from welcoming value to rude encounters and hard beds.
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10
Jason
15 Mar 2025
·
Stayed 2 nights
good
good
8
Anita
27 Feb 2025
·
Stayed 2 nights
Communication issues,however the lady was accommodating and tried her best to attend to my needs. Matress was hard,pillows are very small with grains. Room spacious,no toiletries in the room other than bar of soap have to pick up daily towel,toothbrush with paste in the lobby. Buffet breakfast from 8-850 am was delicious👍
Communication issues,however the lady was accommodating and tried her best to attend to my needs. Matress was hard,pillows are very small with grains. Room spacious,no toiletries in the room other than bar of soap have to pick up daily towel,toothbrush with paste in the lobby. Buffet breakfast from 8-850 am was delicious👍
8
Fazuly
18 Feb 2025
·
Stayed 4 nights
The hotel is a little dated and the cleanliness of the rooms could be a little bit better but the staff was nice. The hotel is convenient and close to the town and ski area. The Onsen is nice. The hotel doesnt accept card payments so prepare cash
The hotel is a little dated and the cleanliness of the rooms could be a little bit better but the staff was nice. The hotel is convenient and close to the town and ski area. The Onsen is nice. The hotel doesnt accept card payments so prepare cash
10
Ate
17 Jan 2025
·
Stayed 1 night
Good for the price.
Good for the price.
8
Howie
2 Dec 2024
·
Stayed 4 nights
The hotel provided a huge breakfast buffet. The room was large and had a closet that two children could live in. I didn’t see any English-speaking people and most signs were only in Japanese. Most of the staff did not speak English. The lobby decorations were decades old and not coordinated. A large and noisy children’s arcade was adjourned but few children were present-maybe years ago. The price was low compared to modern hotels but the rooms were warm and the onsen was nice. The property was tired but a good value.
The hotel provided a huge breakfast buffet. The room was large and had a closet that two children could live in. I didn’t see any English-speaking people and most signs were only in Japanese. Most of the staff did not speak English. The lobby decorations were decades old and not coordinated. A large and noisy children’s arcade was adjourned but few children were present-maybe years ago. The price was low compared to modern hotels but the rooms were warm and the onsen was nice. The property was tired but a good value.
464-34 Kusatsu, Kusatsu Onsen, Kusatsu, Agatsuma, Japan
Location
With a stay at Hotel New Koyo in Kusatsu, you'll be minutes from Sainokawara Park and Kusatsu Town Onsen Museum
More location infoProperty policies
Check-in
Check-out
Check-in from 14:00
Before 09:30
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