Hotel Mitru Sur

I would ask the Hotel that if you are not going to honor Platinum membership don’t call yourself a VIP hotel. It is deceptive, especially when we are coming from another country and expect certain things

The hotel was very nice and clean. The rooms were comfortable. The shower had good pressure and hot water. The staff are bilingual and helpful. The a/c worked great! The key card only allows you access to your floor, main lobby, and the pool - which was in their spa area. They also have a sauna and a steam room. Breakfast was included and was traditional and yummy.

It is my last review for this hotel, I decided to give you a 5 stars. Of course not for the staff ROSELIN , but for everyone else in this hotel. ROSELIN was pretty rude and wanted to charge me extra 30 dollars for bring a friend visit for 1 hour. I said call your boss talk to me, she became so mean said oh my boss don’t have time. She thought she was the boss here ??? Even though I paid it, it is written here in your hotel policy. The room price include 2 guests. The staff ROSELIN is really unprofessional and mean to me. She doesn’t know the rules and she was trying to create her own rule. My whole trip in Bolivia was amazing, I stayed in hotel Mitru sol for 6 nights. Everything was great until I meet the reception this Lady: ROSELIN. She definitely destroyed my last day in La Paz, my last hour with my best friend in La Paz. Other than that the hotel is perfect, it is clean and beautiful, everyone else is nice and friendly. I recommend everyone go here.

Again, if you wonder why you get that much bad reviews. Go ask your staff Roselin. She is really bad attitude, really rude to me. She wants me pay extra 30 dollars for bringing a friend to room for 1 hour. Your policy written here the room includes two guests. You can’t see??? I could say all the staff in this hotel are nice, hotel are clean they made me feel welcome. Especially the staff Cristopher, he is gentle and nice. Also all the staff in the morning, they are so nice. It is my last day in Bolivia, I am really sad and unhappy because of this reception Roselin.

I stay in this hotel, it was nice for all the moment, all the people are really friendly until I met the reception Roselin, it definitely destroyed my life, it is a nightmare. She destroyed the night with my friend. I payed for the two guests, it is clearly written in the hotel rule! When I tried to bring my friend to my room she literally said you need to pay extra 30 dollars! How? I payed already! your white paper black words written here. The price of the room is for two guests. You want another 30 dollars??? Do you still have moral standards when you do shady business?