I had a frustrating experience at Motel 6 in downtown Los Angeles. I booked my stay through Hotels.com and already paid close to $200, only to be hit with an unexpected $25 charge at check-in. The issue? The reservation was apparently for one person, even though I arrived with two. Instead of being understanding or trying to work with me, the front desk insisted on charging an additional fee in cash. There was no flexibility, no effort to help, and no clear communication beforehand that this would be enforced so strictly. When I contacted customer service, I was basically told that because I booked through a third-party, the hotel can charge whatever additional fees they want. That’s pretty disappointing and feels like a lack of transparency. Overall, the experience felt more like a money grab than customer service. Be very careful when booking here—make sure every single detail is exactly right, or you might end up paying more than expected.
I had a frustrating experience at Motel 6 in downtown Los Angeles. I booked my stay through Hotels.com and already paid close to $200, only to be hit with an unexpected $25 charge at check-in. The issue? The reservation was apparently for one person, even though I arrived with two. Instead of being understanding or trying to work with me, the front desk insisted on charging an additional fee in cash. There was no flexibility, no effort to help, and no clear communication beforehand that this would be enforced so strictly. When I contacted customer service, I was basically told that because I booked through a third-party, the hotel can charge whatever additional fees they want. That’s pretty disappointing and feels like a lack of transparency. Overall, the experience felt more like a money grab than customer service. Be very careful when booking here—make sure every single detail is exactly right, or you might end up paying more than expected.