First and foremost the property was gorgeous, even though actively under construction, the room was beautiful. The housekeeping is an issue. I booked within less than 24 hours, but it was the night before my arrival. Check in is not until 3pm and housekeeping was not done cleaning the room until 3:05pm. Then asked me what time I’d be checking out so they could come inspect the room, so I responded hopefully by 8:30. They came to the door by 8am ready to “inspect” and started cleaning the room. I had until checkout, so if I would have wanted to stay until my final minute, I should have had the chance to do so. I’m extremely appalled at the way this was handled. One of the housekeepers even asked if we took a towel because they could not find it in that instance; and language was not a barrier here as we spoke the language as well. Would I recommend? Not if housekeeping is run in this fashion and changes are not made.
First and foremost the property was gorgeous, even though actively under construction, the room was beautiful. The housekeeping is an issue. I booked within less than 24 hours, but it was the night before my arrival. Check in is not until 3pm and housekeeping was not done cleaning the room until 3:05pm. Then asked me what time I’d be checking out so they could come inspect the room, so I responded hopefully by 8:30. They came to the door by 8am ready to “inspect” and started cleaning the room. I had until checkout, so if I would have wanted to stay until my final minute, I should have had the chance to do so. I’m extremely appalled at the way this was handled. One of the housekeepers even asked if we took a towel because they could not find it in that instance; and language was not a barrier here as we spoke the language as well. Would I recommend? Not if housekeeping is run in this fashion and changes are not made.