Captain Morgan's Retreat

Tiene muy buena vista al mar

One pool was so cloudy that you could not see the bottom. The other pools barely had any lawn chairs or umbrella's. Before staying at Captain Morgan's we stayed at X'Tan Ha, which was awesome. Almost everything was included at X'Tan Ha. i.e. gas for the golf cart, breakfast (which was delicious and large portions) shuttle to town, flitered and drinkable water. I felt at Captain Morgans' the nickle and dimed you for everything little thing, none of the things mentioned above were included.

We had to ask every day for new coffee, new water housekeeping there was no consistency with it at all and it started getting really frustrating. There was a lot of garbage on the beach and we got the most amount of bug bites. I’ve ever had the entire weekend. I didn’t see one person swim in the pool, although it looks cleaned.

Incredible amount of sargassum in front of resort which appears to have been there a very long time therefore water very dirty. Room and pool no complaints. Overall resort needs much improvements as showing its age in many aspects. First step would be the visual of the resort as you first appear ( ex face lift with updated signage, paint) so doesn’t look neglected.

I arrived at 7:30 PM and the front desk was closed, but the driver was excellent took great care of me made sure I got in the room OK and even convinced the people next-door at oceans to stay open long enough for me to get some takeout food. The Casita is perfect and the beach is wonderful I would strongly suggest Orbitz let customers know that the Front Desk here closes at 7 PM.