Lisbon Arsenal Suites

Hotel muito bem localizado em Lisboa: perto da Praça do Comercio, Rua Augusta, Mercado da Ribeira (TimeOut Market) e das Estações do Cais do Sodré, Baixa-Chiado e Rossio. Staff da recepção bastante gentil e solicito. Hotel possuia elevador. O quarto era pequeno, porém suficiente para um casal com poucas malas. E a cama era bem confortável e o chuveiro do banheiro da suite era bom. Apesar de alguns comentários aqui nas avaliações, não "sofremos" tanto assim com barulhos. O hotel localiza-se em uma area "boêmia" de Lisboa, então vez ou outra passava alguem na rua um pouco mais "eufórico". Mas nada que desabone o hotel, pois qualquer outro hotel na região teria o mesmo problema.

Great location near the main square and a main transit station (Caise do Sodre). Also, easily walking to pedestrian/tourist areas. Friendly staff and clean premises. Only issue is that the breakfast room is located up one flight of stairs so not suitable for anyone with mobility issues.

Pluses: location( the best possible, minutes to historical center and not far from Alfama); nice (but smallish) room; clean; good value. Minus: noise from rue Arsenal all night; breakfast room was closed. All in all: good place for a short stay.

Abbiamo soggiornato a fine febbraio, avevamo prenotato una camera standard ma credo ci sia stata data una camera più bella, forse perchè in periodo di bassa stagione l'hotel non era pieno. Il personale è stato molto cortese ad ogni nostra richiesta, la stanza, al 4 piano con comodo ascensore, era pulita e molto confortevole e dotata di tutti i servizi previsti, il bagno molto ampio e nuovo con grande doccia e bidet, il riscaldamento giusto per la stagione e la temperatura esterna. La stanza dava sulla strada, che è abbastanza trafficata di giorno, le finserte non isolano troppo dal rumore esterno pur essendo abbastanza nuove, tuttavia non abbiamo avuto alcun problema a dormire, di notte non c'era casino. Il giorno della partenza abbiamo potuto lasciare senza problemi i nostri bagagli in struttura dopo il check-out. La posizione è davvero centralissima, a pochi passi da piazza del commercio e da varie fermate di tram e metro, ci ha permesso di visitare la città con grande comodità. Se dovessi tornare a Lisbona sicuramente lo riprenderei in considerazione, magari aggiungendo anche il servizio di colazione, che è servità in una graziosa stanza all'ultimo piano della struttura.

Os funcionários foram muito atenciosos, fiquei em um quarto que a janela dava para rua linda vista, quarto espaçoso e limpo. Tudo muito organizado recomendo e se um dia retornar em Lisboa pretendo me hospedar novamente. Ah ótima localização.

The entire building has a very unpleasant smell, but in the room the smell was unbearable. The ventilation system did not work properly, we could not sleep comfortably in the room between the smell and the heat. We were not provided hand and face towels and had to go ask for them in the morning. They did not even provide toilet paper in the rooms where our friends were staying.

Quarto muito limpo, equipe muito atenciosa e proximidade de tudo!

Personale gentile, camere pulite e veramente belle. Grazie

Clean facilities Nice breakfast

Room had an awful smell of fish the entire time we were there it made you nauseous. Bathroom was way too small, lighting was terrible and overall looked dirty and not kept well. Did not feel comfortable at all.

The room seemed like it was not ready to receive guests. It was a bad fishy, humid smell when we walked it and we tried opening the windows, and the outside space they have smelled even worse. They also had mold on the ceilings and when I pointed it out someone painted over it. Will be adding pictures on google. I didn’t get any refund or nothing. The room was really bad. It was toxic to stay in a room like that. I do not recommended.

Essa foi a segunda vez que me hospedo nesse hotel. Infelizmente o quarto para 3 pessoas que me colocaram foi terrivelmente ruim. O quarto estava sujo e a terceira cama é muito ruim, parece cama de acampamento (abre e fecha). Para uma terceira hospedagem nesse hotel irei repensar, agora que já conheço bem Lisboa, eu vi que tem hotéis na mesma região apenas um pouquinho mais caro

The location is good—walkable. It’s a bit tricky for Uber or Bolt to get to because they’re technically not allowed on the block the hotel is on. So I have to get off around the corner and walk over. The bathroom is a bit old, there’s mildew on the caulkings. The bathroom is big but the shower is tiny. Walls are not soundproof—you’ll hear ppl talking, having sex, the pipes between the wall. You can hear ppl walking upstairs. It’s loud and unfortunately it’s not a great space for light sleepers.

O quarto é bem amplo e limpo. Os funcionários muito atenciosos e um café da manhã satisfatório. A localização é excelente! Excelente custo-benefício.

The location was great, staff were extremely helpful and nice. Nevertheless, I booked a suite with two rooms and one of the rooms lacked an air conditioner. Had to request a fan from the lobby and they provided one. Nevertheless, they should have informed that one of the rooms was not A/C equipped

The location was excellent. At check in our room was missing a remote control for the air conditioner and there were only 2 towels in the bathroom (no hand towels or bath mat towels). Once we got a remote for the air conditioner (which was visibly dirty), we discovered it turns itself off every 30mins or so, we asked the staff if this setting could be changed and they said they would look at it but it was never fixed. This made for unpleasant sleeping conditions as I kept waking up multiple times a night due to the heat and stuffy air and had to turn it back on. Opening the window was not an option as it smelled like garbage and fish outside and flies buzzing around. Additionally our shower drain was partially clogged and would back up and flood the bathroom if you had the water at full pressure. While we did love the location, but I am not sure I would stay here again unless it was a colder month and the air conditioner was not needed.

This was a terrible hotel. After a long haul flight we had to wait for 4 hours to check in and when we did the room was so hot because the air conditioner was broken. They saud they would move us to another room but the next day was Sunday and they dont clean rooms and couldnt help us. We had to open the windows at night to get air into the room and the noise outside was unbearable. It was the worse hotel I have ever stayed in and at $200 a night we should have been refunded. Stay away from this place.

The location was very central, which made it convenient for getting around, but also meant it was quite noisy at night. Between the sound of trams, people partying, and nearby construction crews, it wasn’t the most restful environment. The balcony lights from outside also shone into the room at night, and while there were blackout curtains, they didn’t fully block the light. There is also only one layer of curtain so if you wanted any natural light in (which you need because the lighting in the room is so dim), anyone is able to look in. On the positive side, the room was clean and the staff were kind and responsive whenever we had requests.

Couldn’t get any sleep because of the constant noise from outside.

There was absolutely no air conditioning in the hotel. We kept going downstairs to advise the front desk and they kept saying that they would reset the unit. They reset several times and still it was extremely hot. At one moment, we went downstairs again and told them that we wanted a refund since there was no AC and All the front desk receptionist said was that he could give us a mini fan very very disappointing. I looked for other hotels to just check out and leave, but there were none available. The Shower unit was also broken. It sprayed water all over the place. We could not open the cabinet underneath the sink in the bathroom. Everything was bad.

Les chambres meritent un meilleur entretien et insonorisation. La localisation est idéale. Le petit déjeuner moyen

A bit noisy on the street due to busses and trams

O quarto era barulhento, não dispondo de isolamento acústico em parte alguma da acomodação. Além disso, o banheiro apresentava problemas com a temperatura da água e o vaso sanitário estava com vazamento.

Location is perfect for anyone looking to explore downtown Lisbon. Literally steps from the waterfront, the commercio square, the pedestrian-friendly neighbourhoods and also the busy pink street. Value is unbeatabe especially when you add the buffet breakfast, which was great. The rooms were very clean and modern. We had 2 issues in our room, hence the 4 star rating: neither the AC or the safe worked. They offered to change rooms on the second day but we declined because we were only staying 2 nights. Our kids were in another room and had no problems. One important note: the Uber app does not direct its divers to the front door of this hotel. Likely because Rua Arsenal is a narrow 2-lane street with trolley tracks going both ways. So no lane for a driver to park without being on the tracks. This caused some confusion when our uber dropped us off from the airport a block away at Placa Municipal and we had to ask around to find the hotel. I would stay there again and recommend this hotel.

Really disappointed. A/c did not work during my stay. All the time switching off after sometime. Informed receptionist everyday but problem was never solved. Soap never left in shower as it seems it did not work. To make it even worst cleaner never left any toileteries. I had to go to receptionist everyday and report this and was given some toileteries. Really disappointed with this hotel.

Quarto muito limpo, equipe muito atenciosa e proximidade de tudo!

Struttura centralissima e gestita da personale meraviglioso. qualsiasi sia la Vostra destinazione questo hotel è ben localizzato. Vicino a tutti i trasporti pubblici, nel cuore di Lisbona

Bruyant mais bien situé. Personnel désorganisé.

Lisbonne étant une ville de fête, je n'ai pas pu dormir, bruits de tram, bruits de voisins rentrants saouls, cris dans la rue... La chambre étant située au 1er côté rue principale, c'est très très bruyant. La réception à refusé de nous donner une autre chambre côté cour.

Booked well in advance for me and my family, prepaid and non refundable, for two nights. Our flight was delayed, we missed the connecting flight and informed the hotel to arrive first for the second night at 2100. Following day, the day of the delayed check in, the hotel informed us at 1400, that due to their no-show policy they had already given our room to someone else, not willing to refund any money and leaving us to choose from left hotels in Lissabon that night, looked like high demand, starting from 1300,-€ a night for a standard B&B hotel. The no-show policy was nowhere desclaimed on hotels.com and for us therefore pure scam. Finally we had to go to Peniche to find suitable accommodation for a ok price.

Friendly staff, quiet, clean, great locarion

Buenísima ubicación, personal amabilísimo.

Very welcoming, central to most things, would stay again, we had an issue within the room which was rectified within minutes.

Great location in the downtown core, rooms were spacious and water (shower)was nice and hot, lots of pressure which I prefer. Only negative is that it is a bit loud, streetcar and people walking into the early morning making noise, otherwise… very nice! Staff was very friendly.

Bien situé dans le centre de Lisbonne , adéquat pour profiter pleinement de son séjour.

Localização muito boa, no entanto o táxi não deixa na porta dificultando o acesso com bagagem.

Hotel com ótima localização, muito próximo da praça do comércio e as ruas turisticas , o quarto é bom e o café da manhã é basico mas é bom tb .

Für einen Städtetrip hervorragend geeignet. Alles fußläufig erreichbar und die nächste Tram- bzw. Busstation ist gleich um die Ecke.

Great location - situated close everything to explore. Was out first time in Lisbon and loved the locations

Excelente, quarto grande com forno, forgao, pratos, excelente localizacao, tudo a pé

Excelente hotel, localização muito boa pra turista. Restaurantes próximos, praça do comércio, time out, enfim. Excelente custo beneficio com um excelente café da manhã.

Great location

Location is perfect for anyone looking to explore downtown Lisbon. Literally steps from the waterfront, the commercio square, the pedestrian-friendly neighbourhoods and also the busy pink street. Value is unbeatabe especially when you add the buffet breakfast, which was great. The rooms were very clean and modern. We had 2 issues in our room, hence the 4 star rating: neither the AC or the safe worked. They offered to change rooms on the second day but we declined because we were only staying 2 nights. Our kids were in another room and had no problems. One important note: the Uber app does not direct its divers to the front door of this hotel. Likely because Rua Arsenal is a narrow 2-lane street with trolley tracks going both ways. So no lane for a driver to park without being on the tracks. This caused some confusion when our uber dropped us off from the airport a block away at Placa Municipal and we had to ask around to find the hotel. I would stay there again and recommend this hotel.

Brilliant location and big room for our family of 4

Espectacular breakfast!!!

Clean facilities Nice breakfast

Very central but very noisy. Breakfast at the restaurant is NOT worth it

JÁ NOS HOSPEDAMOS NESTE HOTEL E GOSTAMOS MUITO. EU TINHA CERTEZA QUE HAVIA FEITO A RESERVA COM CAFÉ DA MANHÃ. MAS ME DISSERAM QUE NÃO. COBRANDO 12 euros POR PESSOA. INVIÁVEL. NÃO GOSTEI. MUITO BARULHO NA RUA.

Bien ubicado y con restaurantes alrededor. Cerca de la plaza del comercio. Atención 24/7. Ofrecen desayuno con cargo. Baños amplios

Excelente lugar! Ubicación perfecta! Desayuno a la habitación! Increíble, el único inconveniente es que está en vías principales y el ruido del exterior suele afectar pero fuera de eso volvería sin pensarlo!

Ved ankomst til hotellet fik vi nøglekort som ikke virkede og det var det samme efter 3 overnatninger. Morgenmaden var ikke pengene værd, ringe udvalg, og for lidt på fade og i skåle, måtte hele tiden bede om mere. Synd for et ellers hyggeligt hotel, med perfekt placering

Excelente hotel, localização muito boa pra turista. Restaurantes próximos, praça do comércio, time out, enfim. Excelente custo beneficio com um excelente café da manhã.

Location is perfect for anyone looking to explore downtown Lisbon. Literally steps from the waterfront, the commercio square, the pedestrian-friendly neighbourhoods and also the busy pink street. Value is unbeatabe especially when you add the buffet breakfast, which was great. The rooms were very clean and modern. We had 2 issues in our room, hence the 4 star rating: neither the AC or the safe worked. They offered to change rooms on the second day but we declined because we were only staying 2 nights. Our kids were in another room and had no problems. One important note: the Uber app does not direct its divers to the front door of this hotel. Likely because Rua Arsenal is a narrow 2-lane street with trolley tracks going both ways. So no lane for a driver to park without being on the tracks. This caused some confusion when our uber dropped us off from the airport a block away at Placa Municipal and we had to ask around to find the hotel. I would stay there again and recommend this hotel.

Excellent emplacement au centre de Lisbonne. Le personnel et le petit déjeuner étaient excellents. La chambre standard était confortable, même si, bizarrement, du thé était fourni mais pas de café (nous avons acheté des sachets plutôt que d'utiliser la machine en bas). Il y avait du bruit de la rue car l'hôtel se trouve sur la route et les trams passent devant. J'y retournerais volontiers.