Travelodge by Wyndham Pueblo

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I was greeted by the most discriminating, inhospitable, female receptionist at this hotel. I had already paid to stay there for one night. When it came to deposit I offered cash or a different bank card both options, each having plenty more than the required $100. She refused each method because it wasn't under the same card I paid the reservation with. I was depending on this hotel to be safe place for the night and she yelled at me to stop crying and get out. They literally robbed me. Looking at all these other 1 star reviews within the last 2 months.... it sounds like the same older, heavy set, long greying hair woman. She purposely doesn't wear her name tag or answer the phone with her name and claims there is no manager present. Pretty sure she is the manager and lies about it so she can continue robbing their guests. P.S. I have been requesting a refund for this room I never checked into. They refuse. This is straight robbery. Look at all their google reviews too.

Room somewhat in disrepair, falling apart. Smelled and seemed clean. Hotel should be rated lower so can be accurate of what you’re really getting. Pictures displayed in advertisement not indicative of how the room really looks