Nile Village Hotel & Spa

Very friendly staff & excellent spa services

I booked a 12-night stay at Nile Village Hotel expecting a relaxing 4-star experience. Instead, I walked directly into a construction zone. The swimming pool was completely shut, and although the spa, sauna, steam room and gym were technically “open”, the constant drilling throughout the day made them unusable. The noise was so loud it could be heard from the road outside the hotel. None of this was communicated before arrival, despite the hotel being aware that the facilities had been closed since 1 November (I checked in on 9th Nov). Management offered minimal compensation (three ciders), repeatedly failed to give clear answers, and left me to find alternative accommodation myself before finally agreeing to move me. Even then, the replacement hotel was a lower star rating and the hotel refused discuss refunding the difference in price. The experience was nowhere near what was advertised, and the lack of transparency and customer care was extremely disappointing.

The hotel is very nice and the room/bed were quite comfortable. The meal service was great. The barman kept the beer cold and served with a a ready smile;-) Was there for work - so having the essentials listed above work was key. Would defintiely stay again.

Great location, good rooms. The spa services we excellent. Make sure you use the mosquito net that's provided...

I was very disappointed with my stay at Nile Village. I have stayed at this hotel 2-3 times a year for the last few years but this stay was different. I booked 3 deluxe rooms but was given 3 cottage rooms which are $20 cheaper than what I booked. I brought this issue up multiple times but was told they couldn't do anything about it. After checking in too the rooms one family member was moved to 2 different rooms because things were broken. 2 rooms were missing shower doors, there was mold on the ceiling in the bathroom. The food was pretty good and the staff was friendly. But the facilities are not being kept up as well as it should be.