Hiyori Hotel Tokyo Ginza East

I was given a really poor room - possibly the worst room in the hotel. They said it was because of high occupancy but I didn't see very many guests during my stay, therefore I am doubtful that was the case. As soon as I went into my room, there was this whirring high pitched noise - after heading to reception, the lady at the counter knew exactly want the issue was and literally placed ripped pieces of paper into the gaps of the window. If she clearly knew what the problem was, why is this not fixed? The room was clean enough except for the stains/mould on the shower curtains. Finally I was disappointed that they only provided local TV channels - no cable for the clearly international guests that come to this place. Suffice to say, I will not be staying here again. For the price I paid it was an awful stay.

Super modern property within 15 minutes walk of main Ginza centre (restaurants, bars and shopping) and 10 minutes of metro stations / Tokyo station. Hotel rooms are reasonable in size. Reception desk is super helpful. Laundry room available for travellers !

The hotel was so comfortable and so so clean. All the amenities were fabulous and couldn’t have asked for a more lovely stay. Thank you!

Wonderful stay – clean, quiet, and great service! We had a lovely stay at this hotel. The room and shower were spotless, and everything felt fresh and well-maintained. It was also very quiet, which made for a restful night. One unexpected highlight was the foot massage machine in the room — a real treat after a long day exploring Tokyo! The staff were excellent — very friendly, helpful, and spoke great English. They assisted us with sending our suitcases to our next destination, which made our travels much easier. Breakfast was mostly Japanese-style, but there were a few Western options available, though somewhat limited. All in all, a very pleasant and comfortable experience. Would definitely recommend!

Overall, the hotel was a satisfying place. However, the reception staff's level of proficiency was not enough.