La Maison des Lofts - Par les Lofts Vieux-Quebec

Le loft était très propre incluant la literie toutefois à notre arrivée le spa était pratiquement vide et cerné. Toute une surprise… J’ai contacté la réception, la personne était confuse sur la situation, une personne a été dépêché, pas de solution. Un technicien de la maintenance a été dépêché, il n’avait d’info donc on a convenu de remplir le spa et attendre qu’il atteigne un température acceptable soit entre minuit et 2h00 (nuit). Pas fameux quand on quitte à 11h

Super beau loft, tout était propre, près de l’épicerie sur Charest est, à distance de marche raisonnable des plaines.

A beautifully appointed property — perfect for families visiting Quebec City.

Excellent stay and very comfortable. The only things we missed were storage for our clothing in the bedrooms and a coffee maker. At the price we pay, parking should have been included.

The property housekeeping was not prepared for guests, there were no towels, no extra toilet paper, no dishwasher detergent and we could not control AC nor turn on the Tv due to all remote controls did not have any batteries. One of the bathroom had no electricity for the whole day. We had to get the supplies at another location. The biggest issue and disappointment from our stay was that the hot tub (spa) was overdue on cleaning and maintenance prior to our arrival, we found a bloody bandaid floating in the hot tub, and the cushions were already damaged and placed on the side, yet the hotel charged us $500 deposit claiming it was our responsibility. After we provided photo and video proof that the unit was already damaged when we arrived, the hotel went unresponsive. I am a long time Hotel.com customer, and this is by far the worst hotel experience I have had.