Homewood Suites by Hilton Aurora Naperville

Cuando me unstable en la habiatacion había cabellos y suicedad en el refrigerador, en la cama entre las sábanas había migajas y cabello también, se lo hicimos saber la recepción y nos dijeron que no había personal de limpieza para cambiar las sábanas y solo nos enviaron una. En el desayuno cuando se acababa algo como el queso crema o la mezcla para hacer waffles no nos dieron más, ignoraron la petición.

Breakfast is fresh and very good. Staff are happy and good. Bathtub is clean and good. However the seat in the room could to be replaced. The dining table and seats are good. The environment is clean and beautiful. I can recommend this hotel to all my friends.

3 adults and 2 kids booked for 3 nights in the 2 queen bedroom suite. The room was in rough condition. Hole in the wall by the kitchen table, sofa bed cushions were really worn down and sunken in, marks all on the walls, bathroom tub in terrible condition, stains on the walls in the bathroom, and the sheets and towels were stained. I've never stayed in a Hilton in this condition. Breakfast had a huge selection, but be warned on the weekends it goes fast. Staff does replenish the items but it takes awhile. And the choices on Fri were more than on Sat/Sun. House keeping "cleaned" our room on Saturday. Made the beds, restocked the towels, took out the trash from the 2 cans. That was it. They didn't take all the towels on the floor, wipe anything down, vacuum, or take out the other trash in bags, give us a new hand soap, or restock the coffee cups. 5 people in this room was a lot, we could have benefited from a bit more cleaning. The pool area was empty, but tidy when we went. Hot tub was extremely foamy when it was on. The temperatures of both weren't too bad. The breakfast area has a huge seating selection that at night fills up with a ton of people. It was night to have our group sitting there to gather and talk. AC in the room worked. And the outside noise wasn't too bad. All in all our stay wasn't terrible, but I wouldn't book it again.

The hotel was nice! The area was nice we stayed in was nice! The food selection was ok

Everything was great staff very friendly