Holiday Inn Allentown-Bethlehem by IHG

The hotel was nice and clean. It has a restaurant that is open for breakfast, lunch, and dinner. It also has a bar. The only downside is breakfast hours are limited. They should extend breakfast until 11am. The room was clean and spacious. The beds are soft pillow top and comfortable. There is a variety of soft and firm pillows on the beds that you can choose from. The bathroom was clean and is stocked with Dove Shampoo, Conditioner, Body Wash, and Body Lotion. There is also a hair dryer. The toilet and seat should be replaced. The toilet had rust marks inside the bowl and the seat had a peel mark on it like it was painted. They have an indoor pool that is open from 10am-10pm. It’s kinda small but the room is clean and heated. I had one issue with staff to which housekeeping knocked on my door at 1030am my first morning there asking if we wanted fresh towels, even though we had the do not disturb sign on the door. They did the same thing on the morning of checkout also. They knocked on the door at 1015am asking if we were ready to leave, but check out isn’t until 11am.

Property needs maintenance . Pool area is dirty.

Property is located near park and has several options for food. However, hotel is dated. Bathroom is warn and in disrepair. The pool was out of order. You have to sign a waiver for towels. Breakfast cost 15$. Can visit local Dunkin’ Donuts for better options. It served it’s purpose.

The room was excellent - up-to-date with lots of power and USB ports around the room. The heat and AC unit worked great. The bathrooms were very up-to-date and bright. There were other unique functional features that made our room very pleasant. Front desk staff, including Carlos, were very cordial. Easy parking. Easy on and off the nearby highway 78.

Walking into the house it was clean, air was fresh. The concierge was very welcoming. It took less that 10 mins to check in. The hotel has a bar, pool and breakfast for a low cost. Usually i would've did a thoroughly cleaning of the room, but instead just sprayed my lysol just an an added comfort. My family would definitely stay there again Also. Dorney Park and a host of restaurants are less than a 10 minute drive from the hotel.

Easy access to nearby attractions and towns. Facilities are clean and well maintained. Bed is clean and comfortable. Plenty of charging ports and Quiet at night too. Easy and safe parking. Pool is clean, breakfast is good.

Staff was awesome for sure from the front desk to the bartender and server's, pool was out of service, all washing machines were out of service, first room we were put in had a shower that would not turn off and made the room damp, but the staff helped us get a new room.

Didn’t have cots. No hot tub. Pool was closed.

This was the best hotel experience I've ever had in my 25 years of travel experience. Not only were the rooms and entire facility clean, but it was also operated professionally by the hospitable staff working all shifts. The overnight people were just as cordial as the morning and afternoon staff. Lemon and cucumber water in the lobby was also a nice tough! Work out and pool facilities were clean and well managed. Whatever we needed the staff had us covered immediately with a smile. Any time I come back to the area I will frequent this location and encourage my friends and family to do the same. THE REVIEWS ON EXPEDIA DO NOT DO THIS PLACE JUSTICE TRUST ME!!!

Friendly staff and lobby bar

This is the second time we've stayed for one night in this hotel. The only downside was with the room itself - there was a mold smell, as well as a cigarette smell in the room. This was an issue as my wife has Asthma

The hotel rooms were very clean and the staff and front desk were accommodating to all needs

Feont desk staff was very helpful and attentive. Room was 80% clean. Shower head was crusted with minerals. Accessible shower leaked a lot of water on the floor.

Nice place! Wish our bathroom would have been cleaned more before we went into the room but other than that everything was great

kind of a mixed bag. Staff and living area of our room were great but bathroom was kind of gross, poor choice of materials, shower door tracks and surround looked impossible to keep clean, dripping shower head, no water pressure, previous guest's toothbrush was left between gap between vanity and wall, make shift repair to door look like the bottom had rotted out due to uncontained water.

Room was not clean, socks in closet, half empty water bottle in bathroom, hair in shower.

Other guests were super loud, right now my room window they were smoking weed all night long, the entire room smelled like it. Cobwebs all over the room.

Clean comfortable room. Great breakfast.

Shower handle was useless and broken. Bathroom not cleaned properly. All carpets in hotel worn out and dirty.

Hotel smelled like chlorine due to the indoor pool. Pool water looked cloudy. Room was ok. Floor was dirty. Sink in bathroom not very clean. Bathroom ceiling has brown spots, possibly mold, shower doors would not stay closed. Noisy near road, you can hear the people above you. I would not stay again.

Big room comfortable beds

The property was located in a convenient area which was great. For the most part very clean. Staff was kind and accommodating. Unfortunately I was able to hear the guest right above me from time to time. Other than that I enjoyed my stay.

Hotel room was clean and welcoming. Perfect for a stay after a concert at the Allentown Fair. Only hiccup we encountered was that the shower door kept popping open, never fully closing.

The room was excellent - up-to-date with lots of power and USB ports around the room. The heat and AC unit worked great. The bathrooms were very up-to-date and bright. There were other unique functional features that made our room very pleasant. Front desk staff, including Carlos, were very cordial. Easy parking. Easy on and off the nearby highway 78.

The highway noise is really excessive but the hotel is fine for the money. Very nice pillows

We always stay here when in town. As an IHG rewards member, I was a little disappointed to be given a room that overlooked the highway. By the time we arrived we were too tired to change it though.

I was kept awake most of the night because the floor above my room was squeaking. The guests above me stayed up all night walking around and i had to use the television to drown out the noises

Nice. Newer. Comfortable beds.

My room was spotless and well maintained, which made my stay very comfortable. The space was quiet and well lit, perfect for getting work done. Wi-Fi was fast and reliable, and the desk setup was great for business travel. Location was convenient, and check-in/check-out was efficient. Definitely a good choice for both work and rest.”

Beautiful updated property with very friendly and accommodating staff, comfortable beds and rooms. Only issue for us was the sliding glass doors on the shower in our room would not stay closed, nor would the water fully turn off. So, a constant drip heard during the night, and shower doors just kept opening while trying to shower. I did advise them of the issues, and they wrote down and definitely seemed concerned and wanted to fix. I would think these are minor issues that once fixed, there is no reason to not come back here. Very nice place and service.

The suite was very nice! And very clean! The staff - ALL THE STAFF - was amazing! Friendly & patient & helpful!!! From the front desk & restaurant personnel on Saturday evening & night! To the front desk & restaurant personnel on Sunday morning!!! I have been to many different hotels in this nation with all kinds of different teams made up of kids of various ages - and this hotel’s staff IS THE ONLY ONE THAT WAS 100% KIND & UNDERSTANDING of all the energy that comes with the kids & parents of teams being at that hotel. Thank you! Thank you!! Thank you, to this amazing hotel’s staff!!

The staff was amazing there. Would go back to this particular hotel is the opportunity presents itself again

The service is not up to par. Called the day before to request an early check-in and was promised my room would be ready at 2pm. Showed up at 2:05pm, was told the room is not ready and that i needed come back at 3pm. Requested a room for 4 people and there was only 2 towels in the room. Called front desk and was told that I have to come downstairs to the front office to request 2 more, as they had no one to send them up. When I told the lady in the front that the service was not good and that i would be indicating that in a review, she just said ok, like she did not really care. Oh, and the gym is out of order.... Never again..

More traffic noise than I would have liked. Convenient to I-78, but not well sheltered from noise. Check-in was crowded. Desk clerk was very polite and competent, there were just a lot of people to check in. And one large group had multiple requests and changes. So it goes. We also had a fire alarm go off at 415AM or so. Turns out it was real, kitchen fire, we were outside for about 40 min. No one was injured. We were all safe. Just disruptive night. No breakfast in AM, and we were refunded our prepaid breakfast fee. Events conspired against this being an overall relaxing night. Staff handled everything well, so my compliments to them overall.

The front desk staff was nice and quick. Very polite. The room was updated a d fu ky i liked it

The property was located in a odd spot next to a construction suppy yard on a side road with no street lights leading to it. After a five hour ride to arrive at 9:30pm, it would have been nice to have been greeted with eye contact and a warm welcoming smile at the lobby desk instead of a feeling that that you were bothering the staff. I suppose there was little to no hospitality training or the night staff front desk individual did not attend for a smile goes a long way at the least... it was the most unwelcoming feeling I ever received as a hotel patron. The breakfast that was paid for through the Expedia reservation was not available the first morning from staff miscommunication advised. The next morning the pancakes were cold and dry the bagels were hard like bricks, one 4 inch small bottle of syrup was provided after asking for one since none were present. And anther hotel guest came to our table and asked for the syrup since that is all that was provided. When asked I was advised that the hotel didn't have any butter either?? The employees were embarrassed. The lobby desk employee (who was nice and hospitable) could not offer any credit or refund since the booking was not placed through them. On the morning of the third, day a blow dryer was finally provided after asking 4 different employees from arrival. Perhaps this is petty, but the tv channel changer only went in one direction and would not respond to any specific station request- you had to cycle through all.

Our check in was horrible. I had called a day ahead to touch base on a couple of things as there was a few rooms involved. Upon arrival the things discussed ahead of time we're not happening. After a very unpleasant discussion the man on the desk made it clear that he was not changing his mind. I asked for his supervisor and things just got worse. I do not appreciate being treated so poorly! I will never stay at this property again, nor will the other 7 people in our group. I guess customer service is a thing of the past, which is pretty sad!

Firstly, despite arriving an hour early, I was forced to wait for a late check-in because my room was not ready. Meanwhile, I observed other guests being checked in without delay. This was both frustrating and unfair. Additionally, when I approached the front desk to purchase a bottle of water, the receptionist rudely informed me, “I don’t have time to check for you, go check and grab it yourself.” This level of customer service is unacceptable. Furthermore, the coffee machine in my room was broken and unusable. I attempted to contact the front desk twice for assistance, but received no response. Overall, my experience was extremely disappointing, and I am very dissatisfied with the service I received.

The property was clean and staff was professional!

The stuff very unprofessional, the lady at the front desk very rude

The property was located in a convenient area which was great. For the most part very clean. Staff was kind and accommodating. Unfortunately I was able to hear the guest right above me from time to time. Other than that I enjoyed my stay.

Our room’s bathroom door was broken and wouldn’t shut properly and I have teenagers. So the front desk was very accommodating. asked for a new room, but instead they just gave us an extra room. The employee Daryl was extremely nice and excellent customer service. If you have the option to pay for the breakfast at a discount, do it. We could have paid $10 in advance for 4 but they wanted $15 a person once there so we ate at Chick-fil-A instead. Overall a nice place and close to Dorney Park.

The highway noise is really excessive but the hotel is fine for the money. Very nice pillows

Clean, spacious, and friendly staff. Noisy air conditioning and can hear the trucks on the highway at night. The bathroom needs some maintenance. Overall a good experience for a one night stay.

Very convenient. Right on rt 222.

Good value and location

Easy access to nearby attractions and towns. Facilities are clean and well maintained. Bed is clean and comfortable. Plenty of charging ports and Quiet at night too. Easy and safe parking. Pool is clean, breakfast is good.

Close to the amusement park

Property was clean and quiet. Easy to check in and out. It was close to dorney park

The parking lot is difficult to find and it's not convenient for walking.

The hotel was nice and clean. It has a restaurant that is open for breakfast, lunch, and dinner. It also has a bar. The only downside is breakfast hours are limited. They should extend breakfast until 11am. The room was clean and spacious. The beds are soft pillow top and comfortable. There is a variety of soft and firm pillows on the beds that you can choose from. The bathroom was clean and is stocked with Dove Shampoo, Conditioner, Body Wash, and Body Lotion. There is also a hair dryer. The toilet and seat should be replaced. The toilet had rust marks inside the bowl and the seat had a peel mark on it like it was painted. They have an indoor pool that is open from 10am-10pm. It’s kinda small but the room is clean and heated. I had one issue with staff to which housekeeping knocked on my door at 1030am my first morning there asking if we wanted fresh towels, even though we had the do not disturb sign on the door. They did the same thing on the morning of checkout also. They knocked on the door at 1015am asking if we were ready to leave, but check out isn’t until 11am.

Thermostat didn't work had to adjust manually. One day cook didn't show up so no hot breakfast.

"What did I not like you ask?" There were a lot of things I wasn't expecting and did not like. First, the location was inconvenient. The hotel does not have an entrance directly on/off the highway and everything is about 10 minute drive away because of this slight inconvenience to access the highway. Secondly biggest inconvenience is that the room did not have linens or pillows for the sofa bed. I had call the front desk twice, and even then I still had to go down to the front desk to get the linens only to realize she didn't give me pillows. The total time waiting for these items was about an hour and a half; she originally stated 15 minutes! Once I opened the sofa bed, there were crumbs on the mattress yuk! Third, the bathroom is not being kept clean; it has hard water marks and dust around the ledges. I took pics but there is no option to upload on this site. Fourth, I knew there wasn't free breakfast, but the "restaurant" isn't a restaurant - its basically an open area the free breakfast provides at HI express. Microwave eggs, frozen sandwiches, all processed food for $12-14 each plate! No Chef in sight. They don't even offer complimentary coffee!? I don't mind paying, but it's not fresh ingredients! They don't have half and half; just coffeemate original-this is syrup! There is an in room Keurig, but no bottled water. Lastly, the a/c has no controls in my room? I paid a lot more for this room to have such a unfortunate experience. I won't be back

Very thin walls/floors, could hear rooms all around me and as a result didn't get much sleep. However, room was clean, bed was comfortable, AC kept room cool in 93 degree heat and shades blocked most light from outside. Nice layout with movable tables, lots of outlets/ports to plug into. Breakfast was stellar with lots of hot options and food coffee.

Property was exactly as expected. Good options at breakfast. It was better to prepay for breakfast as it was more expensive upon arrival.

Breakfast was $13 no free breakfast

The property was located in a odd spot next to a construction suppy yard on a side road with no street lights leading to it. After a five hour ride to arrive at 9:30pm, it would have been nice to have been greeted with eye contact and a warm welcoming smile at the lobby desk instead of a feeling that that you were bothering the staff. I suppose there was little to no hospitality training or the night staff front desk individual did not attend for a smile goes a long way at the least... it was the most unwelcoming feeling I ever received as a hotel patron. The breakfast that was paid for through the Expedia reservation was not available the first morning from staff miscommunication advised. The next morning the pancakes were cold and dry the bagels were hard like bricks, one 4 inch small bottle of syrup was provided after asking for one since none were present. And anther hotel guest came to our table and asked for the syrup since that is all that was provided. When asked I was advised that the hotel didn't have any butter either?? The employees were embarrassed. The lobby desk employee (who was nice and hospitable) could not offer any credit or refund since the booking was not placed through them. On the morning of the third, day a blow dryer was finally provided after asking 4 different employees from arrival. Perhaps this is petty, but the tv channel changer only went in one direction and would not respond to any specific station request- you had to cycle through all.

The stay itself was good. When I checked in and was given the room key, it was not so noted in their computer system. As a result, the owner thought that I was not supposed to be in that room. Once I showed him that I had been given the room key, he realized that the clerk on duty at check-in had made a mistake. The reason that I only rated the hotel good, was because they were charging $13.99 for breakfast. That is the first time recently that I have stayed in a hotel that charged for the minimal breakfast.

The bartender and the cook in the kitchen were fabulous!!! We had a burger and it was one of the best I’ve ever had!!

Staff doesn’t tell you that if you aren’t out of your room by 9:30am your room won’t get cleaned. Glass shower door would constantly slide open. Breakfast is $12.95 per person and doesn’t start till later on weekends - which front desk staff neglects to mention. Whole place needs maintenance and more housekeeping staff