Luxury Unique Townhouse with Hottub & Pizza Oven

The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host.

Owner was rude before we even got to the property (sent me a video telling me she was fed up of lazy people and came across very aggressive). When we arrived at the property it was in poor condition. There was black mold in the bedrooms, missing paint on the walls which were barely covered by paintings. It said it could sleep 12 people but it barely fit 8 of us. There was a limit on the time we could go into the garden and use the hot tub. Also there was a camera pointed directly at the hottub which was incredibly creepy. I had contacted expedia to get some sort of refund but the owner was ignoring all of their correspondence. DO NOT go here... it's not worth it.

Met host on arrival. Was really nice and helpful. Lovely house and having the hottub was amazing. Good area with links to Manchester on public transport. Was here for business but house made it so much more comfortable than living in a hotel.

The property was easily accessible, super comforting with all the amenities and more. Our whole family loved our stay and have zero complaints. The hot tub was super fun and relaxing. Would recommend 10/10 times.

Relaxing stay and many facilities such as shower, kitchen and living room included. Plenty of space is also available. Will stay again.