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Marriott Springfield Downtown

US$ 227

/ noite

Média para outubro

Marriott Springfield Downtown - Image 1

Marriott Springfield Downtown - Quarto

Marriott Springfield Downtown - Quarto

Marriott Springfield Downtown - Recepção

Marriott Springfield Downtown - Piscina

Preços para Marriott Springfield Downtown

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US$ 227

/ noite

Média para outubro

Média de preços por mês

Em Marriott Springfield Downtown, a diária custa em média US$ 152 no mês mais barato (janeiro) e US$ 236 no mês mais caro (abril), com base nos últimos 12 meses.

Preço médio da diária em Marriott Springfield Downtown por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 152
fevereiro	US$ 174
março	US$ 176
abril	US$ 236
maio	US$ 212
junho	US$ 231
julho	US$ 207
agosto	US$ 179
setembro	US$ 217
outubro	US$ 227
novembro	US$ 186
dezembro	US$ 159

Mais caro: abril (aprox. US$ 236)

Mais barato: janeiro (aprox. US$ 152)

Sobre esta propriedade

Aproveite as oportunidades de recreação, como uma piscina interna e uma academia. Este hotel também oferece Wi-Fi de cortesia, lojas no local e salão de baile.

Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Lavagem a seco
Passeio de bicicleta

Localização

2 Boland Way, Metro Center, Springfield, Massachusetts, Estados Unidos

Tower Square Park (0.1 milhas)

CityStage Symphony Hall (0.1 milhas)

Springfield City Hall (0.1 milhas)

Connecticut River (0.2 milhas)

MassMutual Center (0.3 milhas)

Hampden Law Library (0.3 milhas)

Mais informações sobre a localização

Opções de quarto

4

Suíte, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 1 cama King (Mobility Accessible, Tub)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

Quarto club, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 1 cama King (Hearing Accessible)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

1

Quarto, 1 cama Queen, no canto

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

6

Quarto, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

298 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

5

Quarto, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

10

Quarto club, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Suíte, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 1 cama King (Mobility Accessible, Roll-in Shower)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Avaliações dos hóspedes sobre Marriott Springfield Downtown

7.8

Bom

Com base em 1.002 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Em avaliações recentes do Marriott Springfield Downtown, viajantes elogiam consistentemente a equipe atenciosa e prestativa, quartos limpos e confortáveis, e a localização central conveniente, perto de casas de shows e restaurantes. Alguns pontos negativos mencionados incluem estacionamento confuso, ruído noturno e falhas ocasionais na limpeza ou manutenção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Acessível a pé

Jantar

Isso foi útil?

Opinião dos hóspedes

Em avaliações recentes do Marriott Springfield Downtown, viajantes elogiam consistentemente a equipe atenciosa e prestativa, quartos limpos e confortáveis, e a localização central conveniente, perto de casas de shows e restaurantes. Alguns pontos negativos mencionados incluem estacionamento confuso, ruído noturno e falhas ocasionais na limpeza ou manutenção.

Os hóspedes costumam apreciar o bar e restaurante no local, elogiando a comida e as bebidas saborosas, embora alguns relatem tempos de espera longos no café da manhã ou no serviço de quarto. As experiências na piscina variam, com vários relatos de fechamentos ou água turva. No geral, este é um hotel urbano moderno com serviços completos.

Comodidades

Limpeza

Quartos

Serviço

Localização

Acessível a pé

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O bar e restaurante no local recebem muitos elogios frequentes, mas as condições da piscina são inconsistentes, com relatos de fechamentos ou água turva. O estacionamento é conveniente para alguns, mas frequentemente confuso, com sinalização pouco clara, baixa altura ou cobranças extras/duplicadas.

Avaliações dos hóspedes relacionadas

10

David

28 de set. de 2025

·

Hospedou-se por 1 noite

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

10

Cynthia

11 de ago. de 2024

·

Hospedou-se por 1 noite

From the minute we got to the property we were treated so kindly. The guys standing outside the door by the entrance to the ramp helped us with parking directions with friendly smiles. The ramp is a challenging drice with very low clearance and tight turns but we found close easy parking to the elevator. Front lobby is metropolitan decor and beautiful and staff were very kind and efficient. The room was fresh and clean and my only inconvenience was that the thermostat wouldn’t change to heat and the room was icy cold for us ( turning AC off didn’t get it very warm for the stay.). The shower is large and comfortable and had a hand held shower too. Soap bottles were full and there were plenty of towels. Beds were very comfortable and had four feather pillows each. No noise from other rooms was heard. The pool is beautiful and warm and we enjoyed the covered area in the courtyard during a rainstorm. All in all it was the high quality I’ve come to expect from Marriott. Very pleased.

From the minute we got to the property we were treated so kindly. The guys standing outside the door by the entrance to the ramp helped us with parking directions with friendly smiles. The ramp is a challenging drice with very low clearance and tight turns but we found close easy parking to the elevator. Front lobby is metropolitan decor and beautiful and staff were very kind and efficient. The room was fresh and clean and my only inconvenience was that the thermostat wouldn’t change to heat and the room was icy cold for us ( turning AC off didn’t get it very warm for the stay.). The shower is large and comfortable and had a hand held shower too. Soap bottles were full and there were plenty of towels. Beds were very comfortable and had four feather pillows each. No noise from other rooms was heard. The pool is beautiful and warm and we enjoyed the covered area in the courtyard during a rainstorm. All in all it was the high quality I’ve come to expect from Marriott. Very pleased.

10

Karen

21 de set. de 2025

·

Hospedou-se por 2 noites

You need better signage outside for the parking garage, just says public parking. It is not clearly marked and should say "Enter here for Marriott Parking". Also, on level C there is no clear indication as to where the entrance into the Marriott is located. Should have a big sign and arrow pointing to the entrance, that says "ENTRANCE TO MARRIOTT" . Many people coming in had the same problem as we did. Where it says Marriott Conference Center, put a sign there also as well pointing in the direction of the entrance, as well as one hanging from overhead.

You need better signage outside for the parking garage, just says public parking. It is not clearly marked and should say "Enter here for Marriott Parking". Also, on level C there is no clear indication as to where the entrance into the Marriott is located. Should have a big sign and arrow pointing to the entrance, that says "ENTRANCE TO MARRIOTT" . Many people coming in had the same problem as we did. Where it says Marriott Conference Center, put a sign there also as well pointing in the direction of the entrance, as well as one hanging from overhead.

8

cynthia

9 de ago. de 2025

·

Hospedou-se por 1 noite

We love staying here but this time we had a couple difficulties. The toilet was plugged when we arrived at the room. Maintenance did come to plunge it but I think housekeeping should’ve caught the non flushing issue while they were cleaning. The pool is a big highlight for us and when we went down ready to swim it was closed for some kind of emergency. The water was opaque white. So that was disappointing. However the people we encounter at the hotel are so professional and gracious. Room had some stray hairs but otherwise clean. Marriott is still my favorite.

We love staying here but this time we had a couple difficulties. The toilet was plugged when we arrived at the room. Maintenance did come to plunge it but I think housekeeping should’ve caught the non flushing issue while they were cleaning. The pool is a big highlight for us and when we went down ready to swim it was closed for some kind of emergency. The water was opaque white. So that was disappointing. However the people we encounter at the hotel are so professional and gracious. Room had some stray hairs but otherwise clean. Marriott is still my favorite.

10

Flor

18 de mar. de 2024

·

Hospedou-se por 2 noites

Excellent service just need better pool water quality

Excellent service just need better pool water quality

6

dan j.

13 de nov. de 2023

·

Hospedou-se por 1 noite

The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean

The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean

10

Brian

28 de fev. de 2024

·

Hospedou-se por 2 noites

The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!

The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!

10

Sean

25 de dez. de 2023

·

Hospedou-se por 1 noite

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.

10

Robert

7 de dez. de 2024

·

Hospedou-se por 1 noite

An excellent room and restaurant. Parking is convenient as well.

An excellent room and restaurant. Parking is convenient as well.

8

Benjamin

17 de jul. de 2023

·

Hospedou-se por 1 noite

My girlfriend and I had a great stay at the Marriot in Springfield. I will get this out of the way quickly, but the parking situation was confusing and frustrating. If you plan on booking here, just pull up to the front first and ask for directions on parking. There's no signage until you're inside the lot, and the lot gates also didn't work so it was free for us. There is maybe 1 elevator total, and no stairs from what we could find. We looked kind of everywhere and ended up just walking back down all the ramps. I believe this lot is technically owned by the mall next door, but please be aware it's a confusing mess to park here. It's only $20 a day usually though, so worth it in my opinion. Otherwise, the hotel was really really nice, and the downstairs bar was so nice! The bartenders were really friendly too. The room itself was great (outside of the lack of hand soap which was a hotel-wide issue). It was a bit noisy due to the city traffic, but that's sort of expected. Overall it was a nice stay, no complications other than the parking.

My girlfriend and I had a great stay at the Marriot in Springfield. I will get this out of the way quickly, but the parking situation was confusing and frustrating. If you plan on booking here, just pull up to the front first and ask for directions on parking. There's no signage until you're inside the lot, and the lot gates also didn't work so it was free for us. There is maybe 1 elevator total, and no stairs from what we could find. We looked kind of everywhere and ended up just walking back down all the ramps. I believe this lot is technically owned by the mall next door, but please be aware it's a confusing mess to park here. It's only $20 a day usually though, so worth it in my opinion. Otherwise, the hotel was really really nice, and the downstairs bar was so nice! The bartenders were really friendly too. The room itself was great (outside of the lack of hand soap which was a hotel-wide issue). It was a bit noisy due to the city traffic, but that's sort of expected. Overall it was a nice stay, no complications other than the parking.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes acham os quartos e as áreas comuns limpos. No entanto, vários relatam problemas, como itens manchados ou sujos, fios de cabelo soltos, mofo no banheiro, falta de sabonete líquido durante uma escassez, poeira de construção nos corredores e água turva na piscina.

Avaliações dos hóspedes relacionadas

8

Miya

14 de jul. de 2024

·

Hospedou-se por 2 noites

The sheets had stains on them. There should have been a microwave in the room itself. The microwave in the mini shop was filthy

The sheets had stains on them. There should have been a microwave in the room itself. The microwave in the mini shop was filthy

10

Alyssia

14 de abr. de 2024

·

Hospedou-se por 1 noite

Staff was all very friendly! Room was spotless!

Staff was all very friendly! Room was spotless!

10

Jennifer

1 de out. de 2025

·

Hospedou-se por 1 noite

The room was very clean, our check in was fast and easy and staff was friendly

The room was very clean, our check in was fast and easy and staff was friendly

8

Char

23 de jan. de 2024

·

Hospedou-se por 1 noite

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

8

Elisabeth

18 de jul. de 2023

·

Hospedou-se por 2 noites

The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.

The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.

8

Nicole

19 de jul. de 2025

·

Hospedou-se por 1 noite

Everything was pretty good. Only 2 things could have been better, it is pretty loud. You can hear everything in the hall and toilets flushing in other units. The grossest issue was the blow dryer, it looked like the handle had dried blood on it. This must be something that does not get cleaned. Not sure how it ended up there but it looked gross and the sign hanging on the bathroom asking to use towels more than once also looked dirty/stained.

Everything was pretty good. Only 2 things could have been better, it is pretty loud. You can hear everything in the hall and toilets flushing in other units. The grossest issue was the blow dryer, it looked like the handle had dried blood on it. This must be something that does not get cleaned. Not sure how it ended up there but it looked gross and the sign hanging on the bathroom asking to use towels more than once also looked dirty/stained.

6

Suemika

11 de set. de 2023

·

Hospedou-se por 2 noites

Room not being clean during stay. Had ro call for clean towels and to take out garbage.

Room not being clean during stay. Had ro call for clean towels and to take out garbage.

6

Wendi

28 de abr. de 2024

·

Hospedou-se por 1 noite

There were repairs going on in the hallway outside my room and the noise went on into the evening. I had to walk through sheetrock waste on the floors (no way to avoid it) and it got all over my luggage.

There were repairs going on in the hallway outside my room and the noise went on into the evening. I had to walk through sheetrock waste on the floors (no way to avoid it) and it got all over my luggage.

10

Heather

3 de ago. de 2025

·

Hospedou-se por 1 noite

Comfortable beds and clean hotel with a helpful staff.

Comfortable beds and clean hotel with a helpful staff.

10

jorge

6 de jul. de 2025

·

Hospedou-se por 1 noite

It was ok but pool was dirty

It was ok but pool was dirty

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são modernos, confortáveis e frequentemente espaçosos, com camas confortáveis e cortinas blackout. O ruído é uma preocupação comum (paredes finas, sons do corredor e da cidade/estrada), e alguns relatam pequenos problemas de manutenção, como problemas com o termostato ou a porta do banheiro, além da ausência de micro-ondas nos quartos.

Avaliações dos hóspedes relacionadas

8

Stephanie

21 de dez. de 2024

·

Hospedou-se por 1 noite

Pretty quiet but can hear train late but not too often

Pretty quiet but can hear train late but not too often

6

Scharlene

18 de mar. de 2025

·

Hospedou-se por 3 noites

I was charged more than the Expedia price and had to have my bill adjusted accordingly. Parking is $20 per day. Assigned a room on a corridor with too many guests, can hear everything ( elevator, people chatting in the hallway, need soft -closing roomhallway doors). Needless to say, I didn’t get much rest.

I was charged more than the Expedia price and had to have my bill adjusted accordingly. Parking is $20 per day. Assigned a room on a corridor with too many guests, can hear everything ( elevator, people chatting in the hallway, need soft -closing roomhallway doors). Needless to say, I didn’t get much rest.

8

Sarah

13 de jul. de 2025

·

Hospedou-se por 1 noite

The property was very nice and the rooms were very conduits and clean. Aside from the corkscrew parking garage, everything about this stay is quick and easy. No major issues using the elevators to get to our 10th floor room. The only major issue was that these are adjoining rooms with metal doors between. We could hear Everything from the raucous room next to us. I did have to call down to the front desk just after midnight. They offered to send security up to ask the people to be quiet. I do not know if they did. It was only quite for about 15 minutes or so after I called. The phone in the room did not work and the alarm clock was set to go off at 6am. So, I had to call down to the front desk with my own phone.

The property was very nice and the rooms were very conduits and clean. Aside from the corkscrew parking garage, everything about this stay is quick and easy. No major issues using the elevators to get to our 10th floor room. The only major issue was that these are adjoining rooms with metal doors between. We could hear Everything from the raucous room next to us. I did have to call down to the front desk just after midnight. They offered to send security up to ask the people to be quiet. I do not know if they did. It was only quite for about 15 minutes or so after I called. The phone in the room did not work and the alarm clock was set to go off at 6am. So, I had to call down to the front desk with my own phone.

10

David

28 de set. de 2025

·

Hospedou-se por 1 noite

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

10

Susan

2 de out. de 2025

·

Hospedou-se por 2 noites

Rooms were large and clean. Everyone was very friendly. Walkable to lots of restaurants and bars.

Rooms were large and clean. Everyone was very friendly. Walkable to lots of restaurants and bars.

10

Arlene

28 de set. de 2025

·

Hospedou-se por 1 noite

The room were very comfortable, the bed and bedding are incredibly soft and comfortable. The black out shades made sleeping in easier

The room were very comfortable, the bed and bedding are incredibly soft and comfortable. The black out shades made sleeping in easier

10

Andrea

25 de jun. de 2025

·

Hospedou-se por 1 noite

Check in was awesome, the front desk attendant was very accommodating and easy. Lobby was beautiful, room was very nice. Bathroom door didn't open all the way due to the track on the floor being off. Their was someone next door playing very loud music on and off for the whole night. You can definitely hear sounds from the room next door very easily. I did have a drink at the bar and the service was amazing. I had a chicken quesadilla from the restaurant and it was the best I have every had. I will be back, thank you for the nights stay.

Check in was awesome, the front desk attendant was very accommodating and easy. Lobby was beautiful, room was very nice. Bathroom door didn't open all the way due to the track on the floor being off. Their was someone next door playing very loud music on and off for the whole night. You can definitely hear sounds from the room next door very easily. I did have a drink at the bar and the service was amazing. I had a chicken quesadilla from the restaurant and it was the best I have every had. I will be back, thank you for the nights stay.

8

Nicole

19 de jul. de 2025

·

Hospedou-se por 1 noite

Everything was pretty good. Only 2 things could have been better, it is pretty loud. You can hear everything in the hall and toilets flushing in other units. The grossest issue was the blow dryer, it looked like the handle had dried blood on it. This must be something that does not get cleaned. Not sure how it ended up there but it looked gross and the sign hanging on the bathroom asking to use towels more than once also looked dirty/stained.

Everything was pretty good. Only 2 things could have been better, it is pretty loud. You can hear everything in the hall and toilets flushing in other units. The grossest issue was the blow dryer, it looked like the handle had dried blood on it. This must be something that does not get cleaned. Not sure how it ended up there but it looked gross and the sign hanging on the bathroom asking to use towels more than once also looked dirty/stained.

6

William

21 de ago. de 2023

·

Hospedou-se por 2 noites

Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.

Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.

8

Debra

28 de dez. de 2024

·

Hospedou-se por 1 noite

Our room was clean and comfortable. However loud noise from the highway woke me a few times during the night.

Our room was clean and comfortable. However loud noise from the highway woke me a few times during the night.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O atendimento é frequentemente elogiado por ser atencioso e prestativo em todo o hotel. Alguns hóspedes encontraram respostas lentas ou falta de funcionários na recepção, na limpeza ou no restaurante, e problemas ocasionais com cobranças ou tarifas de estacionamento.

Avaliações dos hóspedes relacionadas

10

Susan

3 de out. de 2025

·

Hospedou-se por 1 noite

Stayed only one night so didn't go outside the hotel. The room was great and the staff was very efficient and friendly. I was alone so sat at the bar and had a glass of wine and dinner; and the bartender was very friendly and easy to chat with. The food was great. All in all a great stay. The parking garage gave me a bit of trouble, but that was on me. Love that there was a big sign on the wall on the way out that told me exactly how to get onto 91N.

Stayed only one night so didn't go outside the hotel. The room was great and the staff was very efficient and friendly. I was alone so sat at the bar and had a glass of wine and dinner; and the bartender was very friendly and easy to chat with. The food was great. All in all a great stay. The parking garage gave me a bit of trouble, but that was on me. Love that there was a big sign on the wall on the way out that told me exactly how to get onto 91N.

6

Sue

23 de jan. de 2024

·

Hospedou-se por 3 noites

It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.

It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.

2

Greta

21 de set. de 2025

·

Hospedou-se por 1 noite

Awful customer service. Beds were awful. Front desk were no help when ask of any recommendations for breakfast they said nothing was open on a Saturday.

Awful customer service. Beds were awful. Front desk were no help when ask of any recommendations for breakfast they said nothing was open on a Saturday.

10

Amy

19 de fev. de 2024

·

Hospedou-se por 1 noite

We had a great stay. Check in process was easy, room and hotel are beautiful and staff was very friendly.

We had a great stay. Check in process was easy, room and hotel are beautiful and staff was very friendly.

10

Janet

29 de mar. de 2024

·

Hospedou-se por 1 noite

Staff was extremely pleasant and helpful. Always offering to help and making sure we were enjoying our stay. Shout out to Curry , who helped us with our ridiculous amounts of luggage for a one night stay! We would definitely stay here again when in the area.

Staff was extremely pleasant and helpful. Always offering to help and making sure we were enjoying our stay. Shout out to Curry , who helped us with our ridiculous amounts of luggage for a one night stay! We would definitely stay here again when in the area.

10

Stephen

30 de dez. de 2024

·

Hospedou-se por 1 noite

They were very accommodating, went the extra mile for their guests on this occasion.

They were very accommodating, went the extra mile for their guests on this occasion.

10

Neslly

16 de set. de 2025

·

Hospedou-se por 1 noite

Great and friendly staff, very accommodating!

Great and friendly staff, very accommodating!

6

Robert

23 de mar. de 2025

·

Hospedou-se por 1 noite

Upon check in, the person was disinterested and was very dismissive, felt like I was being lectured ,when we went back and asked a question later, that person was awesome, through out the night it was so loud in the hallway up to at least 3am because our room was right across from the elevator. Screaming kids running the hallway at several points of the night, room never got warm, even though I turned the heat up. Shower was awesome. Upon checkout the gentleman who was there was AMAZING, super attentive and cheerful.

Upon check in, the person was disinterested and was very dismissive, felt like I was being lectured ,when we went back and asked a question later, that person was awesome, through out the night it was so loud in the hallway up to at least 3am because our room was right across from the elevator. Screaming kids running the hallway at several points of the night, room never got warm, even though I turned the heat up. Shower was awesome. Upon checkout the gentleman who was there was AMAZING, super attentive and cheerful.

10

Matthew

5 de abr. de 2025

·

Hospedou-se por 1 noite

The only small issue was our car didn’t fit in the garage so we had to park down the street in a public lot. I wasn’t sure how safe the area was. I arrived with my son who was very sick and the manager Shaka let us check in few minutes early. He helped us use the restroom, get our luggage, and gave us plenty of water. As another parent of 4 he totally understood and went above expectations to help us get settled. Truly appreciate it!

The only small issue was our car didn’t fit in the garage so we had to park down the street in a public lot. I wasn’t sure how safe the area was. I arrived with my son who was very sick and the manager Shaka let us check in few minutes early. He helped us use the restroom, get our luggage, and gave us plenty of water. As another parent of 4 he totally understood and went above expectations to help us get settled. Truly appreciate it!

10

Barbara

9 de mar. de 2025

·

Hospedou-se por 1 noite

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

A localização no centro da cidade permite fácil acesso a pé ao MassMutual Center, MGM, restaurantes e museus, com acesso fácil às principais rodovias. Alguns hóspedes não gostaram da sensação ou limpeza da área circundante.

Avaliações dos hóspedes relacionadas

8

Nataya

1 de mai. de 2025

·

Hospedou-se por 2 noites

The under 5 minute walk to Massmutual Center was awesome. Also the proximity of Dunkin Donuts and Starbucks was great

The under 5 minute walk to Massmutual Center was awesome. Also the proximity of Dunkin Donuts and Starbucks was great

10

Mr. James

3 de mar. de 2025

·

Hospedou-se por 2 noites

Location was great. We were there for a Fred Astaire dance competition at the Sheridan, which was across the street. The staff at the Marriott was very helpful.

Location was great. We were there for a Fred Astaire dance competition at the Sheridan, which was across the street. The staff at the Marriott was very helpful.

10

Ross

30 de ago. de 2024

·

Hospedou-se por 1 noite

Great location for some nightlife fun after our daytime fun at 6 Flags…easy drive from the park. Free parking and complimentary coffee in the lobby would have been nice, but not the end of the world.

Great location for some nightlife fun after our daytime fun at 6 Flags…easy drive from the park. Free parking and complimentary coffee in the lobby would have been nice, but not the end of the world.

10

Diego

21 de ago. de 2023

·

Hospedou-se por 2 noites

Conveniently located for walking to museums and restaurants

Conveniently located for walking to museums and restaurants

8

Brent

27 de fev. de 2024

·

Hospedou-se por 2 noites

The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.

The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.

10

Susan

2 de out. de 2025

·

Hospedou-se por 2 noites

Rooms were large and clean. Everyone was very friendly. Walkable to lots of restaurants and bars.

Rooms were large and clean. Everyone was very friendly. Walkable to lots of restaurants and bars.

8

Matthew

3 de jul. de 2025

·

Hospedou-se por 1 noite

Great location to MGM

Great location to MGM

10

Yanitza

25 de abr. de 2025

·

Hospedou-se por 2 noites

Walking in the hotel smells great. Very clean and comfortable. Great view and location. Connected to a small mall with many food options

Walking in the hotel smells great. Very clean and comfortable. Great view and location. Connected to a small mall with many food options

10

Barbara

9 de mar. de 2025

·

Hospedou-se por 1 noite

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

8

Michael

21 de jun. de 2024

·

Hospedou-se por 2 noites

Remodeled hotel with easy access to downtown Springfield. Easy parking in same building.

Remodeled hotel with easy access to downtown Springfield. Easy parking in same building.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O restaurante no local recebe avaliações muito boas pela comida, coquetéis saborosos e um menu melhor do que o típico de hotéis; o buffet de café da manhã é frequentemente elogiado. Alguns hóspedes tiveram um serviço lento no café da manhã, no bar ou no serviço de quarto.

Avaliações dos hóspedes relacionadas

10

Susan

3 de out. de 2025

·

Hospedou-se por 1 noite

Stayed only one night so didn't go outside the hotel. The room was great and the staff was very efficient and friendly. I was alone so sat at the bar and had a glass of wine and dinner; and the bartender was very friendly and easy to chat with. The food was great. All in all a great stay. The parking garage gave me a bit of trouble, but that was on me. Love that there was a big sign on the wall on the way out that told me exactly how to get onto 91N.

Stayed only one night so didn't go outside the hotel. The room was great and the staff was very efficient and friendly. I was alone so sat at the bar and had a glass of wine and dinner; and the bartender was very friendly and easy to chat with. The food was great. All in all a great stay. The parking garage gave me a bit of trouble, but that was on me. Love that there was a big sign on the wall on the way out that told me exactly how to get onto 91N.

10

James

10 de out. de 2025

·

Hospedou-se por 1 noite

A varied menu and very reasonable prices.

A varied menu and very reasonable prices.

10

David

28 de set. de 2025

·

Hospedou-se por 1 noite

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

The bar/restaurant has very good food and drinks, much better than the usual hotel fare. The room was comfortable and clean. There was a wedding going on right below us so it was noisy until about 11pm but quieted down afterwards. Nice gym and facilities.

8

Char

23 de jan. de 2024

·

Hospedou-se por 1 noite

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.

6

TIM

1 de jun. de 2025

·

Hospedou-se por 1 noite

the pros...the hotel restuarant was superb. For dinner the food and drinks room service was spot on. The buffett breakfast was great as well. the cons...mainly the bathroom, parking woes, super noisy. the bathroom shower door wont stay closed, very annoying and messy. the shower head should have different speeds. took a while to figure out the seprate shower wand, figured that out by sheer luck. no exhaust fan for the bathroom, or it didnt work. parking for my all stock truck was not fun. the lot on the front of the hotel was full. the lot in the back my truck is too tall (height restriction of 6'4 the front desk doesnt tell you this in advance, then had to back out into a one way street which was not fun then had to do a very weird loop to get back to the front of the hotel to end up finally being told to park accross the street at a privately owned parking garage. the room next to us was so loud after 10am that mutiple people on the floor called the front desk to complain. kids running up and down the hall and doors slamming. the cherry on top was people from other rooms were yelling at loud people to shut up.

the pros...the hotel restuarant was superb. For dinner the food and drinks room service was spot on. The buffett breakfast was great as well. the cons...mainly the bathroom, parking woes, super noisy. the bathroom shower door wont stay closed, very annoying and messy. the shower head should have different speeds. took a while to figure out the seprate shower wand, figured that out by sheer luck. no exhaust fan for the bathroom, or it didnt work. parking for my all stock truck was not fun. the lot on the front of the hotel was full. the lot in the back my truck is too tall (height restriction of 6'4 the front desk doesnt tell you this in advance, then had to back out into a one way street which was not fun then had to do a very weird loop to get back to the front of the hotel to end up finally being told to park accross the street at a privately owned parking garage. the room next to us was so loud after 10am that mutiple people on the floor called the front desk to complain. kids running up and down the hall and doors slamming. the cherry on top was people from other rooms were yelling at loud people to shut up.

10

Brian

28 de fev. de 2024

·

Hospedou-se por 2 noites

The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!

The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!

8

Christoforos

14 de set. de 2023

·

Hospedou-se por 1 noite

Breakfast was unacceptable.

Breakfast was unacceptable.

10

Sean

25 de dez. de 2023

·

Hospedou-se por 1 noite

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.

We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.

10

Barbara

9 de mar. de 2025

·

Hospedou-se por 1 noite

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

Staff was excellent. Very clean and great shower. Perfect location for our concert at the Springfield Symphony Hall. Breakfast buffet was really nice. Fresh food and lots to choose from.

10

Joenny

28 de jan. de 2024

·

Hospedou-se por 1 noite

Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster

Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

4

Steve

há 3 semanas

·

Hospedou-se por 2 noites

After paying a premium because of U Mass Parents Weekend, I expected so much better. The restaurant staff was inattentive and overall service was horrible. Marriott charged for coffee in the morning and at almost $500 per night we were horrified that nothing was complimentary. The room furniture looked like it came from IKEA. I can’t believe Marriott’s name was associated with this hotel. Strongly recommend the Sheraton across the steeet…

After paying a premium because of U Mass Parents Weekend, I expected so much better. The restaurant staff was inattentive and overall service was horrible. Marriott charged for coffee in the morning and at almost $500 per night we were horrified that nothing was complimentary. The room furniture looked like it came from IKEA. I can’t believe Marriott’s name was associated with this hotel. Strongly recommend the Sheraton across the steeet…

10

Susan

31 de jul. de 2026

·

Hospedou-se por 2 noites

Nice location friendly staff and nice food selection. Rooms very clean and up to date.

Nice location friendly staff and nice food selection. Rooms very clean and up to date.

4

Cheryl

12 de jul. de 2026

·

Hospedou-se por 1 noite

While the hotel rooms were clean, the noise was almost unbearable. We booked the hotel for one night so that my daughter could take an early morning test in Springfield. When we checked in, it was so loud from the bar/restaurant that I could barely even hear the desk clerk. Then we stayed on the 16th floor and there were loud voices and teenagers (or maybe adults) in the hallway until around 3am. Lastly, the HVAC wasn't turned on when we arrived so it was 77 degrees in the room. When I turned it on, it made a loud noise the entire time it was running. After a few hours it got down to 72 degrees and I had to turn it off because it was so loud and we really needed to sleep. I wouldn't recommend staying here if you need a good night of sleep.

While the hotel rooms were clean, the noise was almost unbearable. We booked the hotel for one night so that my daughter could take an early morning test in Springfield. When we checked in, it was so loud from the bar/restaurant that I could barely even hear the desk clerk. Then we stayed on the 16th floor and there were loud voices and teenagers (or maybe adults) in the hallway until around 3am. Lastly, the HVAC wasn't turned on when we arrived so it was 77 degrees in the room. When I turned it on, it made a loud noise the entire time it was running. After a few hours it got down to 72 degrees and I had to turn it off because it was so loud and we really needed to sleep. I wouldn't recommend staying here if you need a good night of sleep.

10

Andrea

4 de jul. de 2026

·

Hospedou-se por 2 noites

Awesome

Awesome

10

Dr. Edward

25 de jun. de 2026

·

Hospedou-se por 1 noite

Excellent hotel and service.

Excellent hotel and service.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 16:00 a 23:59

Antes de 11:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

outubro 2026

novembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.