Fabulous Chalet Inn

First thing, gosh couldn’t find it. Road under construction and post it signs telling us where to go. Then sign in the door saying go back down the street to some motel to check in. Parking lot was muddy and cramped. Room was very old but very clean. I never met any staff or seen anyone that could have even cleaned. The pics of this place are very deceiving. Not worth 150 a night. Far walk to parkway and steep hills.

Really enjoyed staying here. We had a king room with a jacuzzi and highly enjoyed it. The view was great. You are on the side of a hill but they allow you to park at the econo lodge just below it and you can walk anywhere from there. There is also a trolly stop not far from econo lodge. You have to go down there for breakfast as the chalet doesn’t serve it up on the hill which was not a big deal for us. We will definitely be going back. As far as the big situation that was listed previously, there were a couple dead ladybugs and a couple live ones that got in. Which did not bother us at all since ladybugs bring good luck. Plus, it was just a couple and you’re gonna get that being up in the mountains. So once again not as big of a deal as it was made out in a previous post. So, if you’re looking for a place the staff is very friendly and accommodating and the stay was truly relaxing and enjoyable.

We liked the room ok, but there was some construction going on in the parking lot. Also the front desk was closed and we had to check in at the Econ Lodge down the road. May not stay again

I didn't like that you had to go to a different hotel to check in. It should tell you that in the description. It is very out of date. The only thing updated is the bathroom.

The view from the giant window at night was absolutely amazing! Since we were away from all the buildings, it felt so quiet and peaceful, yet the night sky was still beautifully lit up. I loved every moment of it! The only little hiccup was that we didn’t realize we had to sign in at the Econo Lodge front desk, which seemed a bit unusual. But overall, everything else was great!

The location of the chalet was walkable to the popular strip in Gatlinburg with restaurants, etc, which was nice because parking is expensive in town. The pool and chairs are nice, though there were generally no clean pool towels available despite a not busy pool. The cleanliness of the room was great, but it desperately needs to be updated inside and smelled quite bad.

Good view and was cheaper than newer and more updated hotels were. Did not like having to go to a different hotel for the office and for the included continental breakfast. Very steep hill to walk up and down. Not convenient for anyone with mobility challenges.

This property is older but many upgrades going on. Our room was very large with a fireplace. We lived the location on the mountain and even got some exercise walking up and down the hill to town. If you are physically limited, be prepared to drive to town and pay for parking. We had a bear in the back which was fun to watch. The cleaning staff was very accommodating. When we put the do not disturb sign up they still left a bag with towels and necessities outside our door. The one drawback was not having an office on site open. You checked in down the hill at Econo lodge. Hope they plan to open the office eventually. We would love to stay again!!

Stayed in room 202. This place was just OK. Having to go down the hill to check in at the EconoLodge was inconvenient but at least you could park in their lot instead of having to hike up and down that hill to the main strip. Gal at check-in was very nice and accommodating. Accomodations were blah. Very boring and felt more like a dungeon. Glad it was only for one night.

Upon arrival, there were both live and dead insects (more than 100) all over the room. Check in was inconvenient; as we arrived at the Chalet property, we found a note to go back down a steep long hill to check in at the Econo Lodge front desk, which was also where they held the included breakfast (Very inconvenient). The room's furniture and fixtures were very dated (1970's), although the bathroom was marginally updated. The staff was pleasent, but were of little help, as they spoke very little English.

Very friendly staff, room little out dated in some areas but over all very clean and well stocked with supplies. Woukd stay again Views from our room was amazing.

We love the convenience of this place and stay at least once a year. It’s quirky and not super modern, but is charming, clean, and convenient. The service is always good, this trip was no exception, and we will definitely stay again when we’re in the area.

Clean. Neat location. Nice view. Older but still comfortable.

This property was absolutely disgusting and the pictures posted look nothing like the actual property. There was mold everywhere, dead gnats on the counter, hairballs on the floor, and a layer of dust on everything. Upon notifying the management of the state of the room they did nothing to correct the situation. I informed them that I would not be staying at their facility and requested a refund, which they denied. I informed them that I had pictures of the state of our room and would be reaching out to Expedia for my refund which didn’t seem to phase them. I would never recommend this establishment to anyone. Save yourself the trouble and do not book a room at The Chalet Inn

The location of the chalet was walkable to the popular strip in Gatlinburg with restaurants, etc, which was nice because parking is expensive in town. The pool and chairs are nice, though there were generally no clean pool towels available despite a not busy pool. The cleanliness of the room was great, but it desperately needs to be updated inside and smelled quite bad.

Property stinks

The pictures listed are from 1972. The property is disgusting. I took several pictures of this room. There was brown goop on the walls, stains, holes, cracks, mold, and rotted wood in my room (204). I paid 330 a night for a romantic getaway and got a nightmare!

Found roaches

Truly the worst stat I’ve ever had. The rooms look nothing like the pictures and there were bugs crawling everywhere in the room. For reference, we stayed in room 219. The door latch was broken off the wall, the bathroom had no door, and as previously mentioned, BUGS EVERYWHERE. I will never book another stay at The Chalet Inn. In my opinion, it needs to be tore down because it is not tended to properly.

Free breakfast was nice. Facilities were quite old and bathroom was very rundown. Sloppy brown paiting tried to cover flaws. Bug in bathroom, rust. Urine smell in coridor.

We stayed in the Panoramic Double room. It was clean and spacious. The balcony views were amazing. It is an older property, but has a lot of character. Beds were comfortable. Close to downtown and to the national park. Will be back in the spring, and will be choosing this hotel again.

This was my second stay in a matter of 2 weeks. The Inn is in need of TLC on the outside but the rooms seem well maintained. The beds are rather firm. I loved the view over Gatlinburg from the balcony. A bonus is being close enough to walk to all of the shopping and attractions Gatlinburg has to offer. Yet out of the way so no fighting the traffic or pedestrians when you want to take a drive around the area.

Smaller room than "pictured". Smells musty.

Our room was huge! It had access to a lovely patio, and walk way over looking the pool. Room seemed to be updated, and plenty of parking. Well laid out too, you’re never to close to the other parties.

This older property has a fireplace and a balcony with an incredible view of the town. Peaceful

The view was nice both beds were hard as a rock no water pressure in room

For the $50 a night we paid, you can't beat the value. We had a cute little balcony with a view of the mountains, and you're close enough to downtown Gatlinburg to walk, but far enough that the hotel is nice and quiet. The shower will boil you alive if someone flushes, the towels were a little thin, and the hand soap left an oily residue, but it was a great stay for the price overall. For people with accessibility needs--the CleanTV remote doesn't turn on the Closed Captioning. You can get to the CC menu, but can't select them because there are no arrow keys or enter on the remote. I imagine you'll have to ask the front desk for a remote that will turn on the captions. Great selection of channels, though! TL;DR: If you want the luxury experience, go somewhere else. If you want a quiet hotel with a great view close to downtown for an amazing price, go to the Chalet Inn!

It was very peaceful & the view was fabulous. Overlooked Gatlinburg & all the mountains behind it. Room was large & comfortable. Shower tho, its was a pain to get it to turn on. Had to pull under where the water came out. Totally bad design as I had a hard time pulling it to turn the shower on. Overall, it was great. Did drive down as it is a long walk to the strip.

Older place with AMAZING views and large rooms

Lovely view, nice fireplace in the room, clean, large room with sofa chair.

The room was located way up on a hill but you hade to check in at the bottom of the hill at a different hotel. There was no mention of this until you drive up there and then there was a handwritten sign. The place was scary , no one around and it was a construction site as well. The room was crummy, The linens were mismatched, no bed skirt exposed mattress, furniture did not match, lamp was broken. It basically looked like a store room for all broken and old furniture at the hotel. There were 3 doors to the room a front door weird back door and door to a balcony, that didn’t have the door locked when we got there. Icing on the cake was a black bear seemed to be stalking our building and parking lot. We didn’t even stay there, we left and got a new room somewhere else, hotel refused a refund but I was out of there! Honestly surprised Expedia puts dumps like this on their website.

We love the convenience of this place and stay at least once a year. It’s quirky and not super modern, but is charming, clean, and convenient. The service is always good, this trip was no exception, and we will definitely stay again when we’re in the area.

Great staff and lovely property!

Quiet. Convenient location. Staff was amazing! Will be back.

Really nice view, friendly and helpful staff!

The view from the giant window at night was absolutely amazing! Since we were away from all the buildings, it felt so quiet and peaceful, yet the night sky was still beautifully lit up. I loved every moment of it! The only little hiccup was that we didn’t realize we had to sign in at the Econo Lodge front desk, which seemed a bit unusual. But overall, everything else was great!

Customer service

This property is older but many upgrades going on. Our room was very large with a fireplace. We lived the location on the mountain and even got some exercise walking up and down the hill to town. If you are physically limited, be prepared to drive to town and pay for parking. We had a bear in the back which was fun to watch. The cleaning staff was very accommodating. When we put the do not disturb sign up they still left a bag with towels and necessities outside our door. The one drawback was not having an office on site open. You checked in down the hill at Econo lodge. Hope they plan to open the office eventually. We would love to stay again!!

Stayed in room 202. This place was just OK. Having to go down the hill to check in at the EconoLodge was inconvenient but at least you could park in their lot instead of having to hike up and down that hill to the main strip. Gal at check-in was very nice and accommodating. Accomodations were blah. Very boring and felt more like a dungeon. Glad it was only for one night.

Upon arrival, there were both live and dead insects (more than 100) all over the room. Check in was inconvenient; as we arrived at the Chalet property, we found a note to go back down a steep long hill to check in at the Econo Lodge front desk, which was also where they held the included breakfast (Very inconvenient). The room's furniture and fixtures were very dated (1970's), although the bathroom was marginally updated. The staff was pleasent, but were of little help, as they spoke very little English.

Great location!

Great spot to stay at in Gatlinburg just far enough off the strip. Good base to retreat from the masses and trump superstores. Don't plan on being back in Gatlinburg ever again, but would stay here if I had to.

Good location. We parked at the room and walked everywhere. (The hill going up is a lil steep waking). Restaurants, bars, distillery all within 10 minutes walk. Clean room. Friendly staff. Nice view of the mountains and downtown. The room could use some updating and new furniture, but overall it was a good place to stay. *check in at the Econo Lodge office before driving up to the room.

It was very peaceful & the view was fabulous. Overlooked Gatlinburg & all the mountains behind it. Room was large & comfortable. Shower tho, its was a pain to get it to turn on. Had to pull under where the water came out. Totally bad design as I had a hard time pulling it to turn the shower on. Overall, it was great. Did drive down as it is a long walk to the strip.

The room was super clean and perfect for what we needed for our stay. The only downfall, was the steep hill that you had to walk up to get to the rooms after a day on the strip.

I was pleasantly surprised with this hotel based off cost. Will definitely consider for future trips. Walking distance to downtown

Staff was friendly but preoccupied. Unusual hotel but clean. Was able to walk everywhere, decent hill coming back to hotel when on foot.

It is not right on the strip but within walking distance. The views from our panoramic room were spectacular. As soon as we can we are going back.

Advice u only have one life to live this is affordable, and it is convenient to attraction, but be very aware of ur surroundings there are BEARS BUT the view is amazing photos from our balcony at the CHALET INN IN GATLINBURG TENNESSEE

Good place, just too high for me. Is on top of a hill

Seems to be a much older place that has been cheaply remodeled. Mix of old and new. Narrow hallways and stairs, amazing how it's ADA compliant. Same owners as Econo Lodge so it's a lower end property. Need to check in there which they don't tell you and limited breakfast is there too, down the road. Would not stay here again.

Really enjoyed staying here. We had a king room with a jacuzzi and highly enjoyed it. The view was great. You are on the side of a hill but they allow you to park at the econo lodge just below it and you can walk anywhere from there. There is also a trolly stop not far from econo lodge. You have to go down there for breakfast as the chalet doesn’t serve it up on the hill which was not a big deal for us. We will definitely be going back. As far as the big situation that was listed previously, there were a couple dead ladybugs and a couple live ones that got in. Which did not bother us at all since ladybugs bring good luck. Plus, it was just a couple and you’re gonna get that being up in the mountains. So once again not as big of a deal as it was made out in a previous post. So, if you’re looking for a place the staff is very friendly and accommodating and the stay was truly relaxing and enjoyable.

The continental breakfast was not a breakfast at all. There are minimal items to choose from and nowhere to sit and eat. Only 3 small tables and it is right at the front desk. There were 15 people in this tiny area trying to get some coffee and bagels. I'm not impressed by the continental breakfast and area to eat it at all.

Check in was easy and the gentleman who checked me in was SO nice and friendly! Hotel in easy walking distance of the strip and was perfect our overnight birthday celebration. Room with panoramic mountain view and needle. Quiet. Room was huge with two double beds. Hotel is a little older so not all of the bells and whistles but that's what made it special for us! Couch in room. Fridge. The heat had been turned on for our arrival and that was so nice as it was pretty cold outside. Hotel is on a hill by itself so parking was easy. Check in was at the Econo Lodge at the bottom of the hill and this is also where breakfast was served. Balcony with some chairs to sit in and take in the quiet, beautiful view in the evening or morning. Definitely keeping this place on my list of finds. If you like fancy, this is not the place for you. If you like friendly, adequate, and easy access to the Gatlinburg strip, this is perfect! Simple place for simple, fun family time! Also, was able to book one night here since we stopped on a whim. It was one of the only places I could book one night so that was a big plus!

The view from the giant window at night was absolutely amazing! Since we were away from all the buildings, it felt so quiet and peaceful, yet the night sky was still beautifully lit up. I loved every moment of it! The only little hiccup was that we didn’t realize we had to sign in at the Econo Lodge front desk, which seemed a bit unusual. But overall, everything else was great!

Said there was breakfast but we could never find it. Also the pool was closed the whole time we were there and that was something I was looking forward too seeing I am pregnant. It was 80 degrees everyday so not sure why it was closed. Room service was great and made sure we always had fresh towels

Good view and was cheaper than newer and more updated hotels were. Did not like having to go to a different hotel for the office and for the included continental breakfast. Very steep hill to walk up and down. Not convenient for anyone with mobility challenges.

Upon arrival, there were both live and dead insects (more than 100) all over the room. Check in was inconvenient; as we arrived at the Chalet property, we found a note to go back down a steep long hill to check in at the Econo Lodge front desk, which was also where they held the included breakfast (Very inconvenient). The room's furniture and fixtures were very dated (1970's), although the bathroom was marginally updated. The staff was pleasent, but were of little help, as they spoke very little English.

Free breakfast was nice. Facilities were quite old and bathroom was very rundown. Sloppy brown paiting tried to cover flaws. Bug in bathroom, rust. Urine smell in coridor.