2BR Condo On The Boardwalk w/3 Baths! Cozysuites

Good stay

Overall had very good experience. Rooms are spacious and clean

Fantastic!

After the booking, I read harsh review on the property and frankly was scared a little. Overall, the trip was OK at the best, but I would not recommend the AC trip. First of all, I had lengthy communication via email, trying to pay pet fee, uploading the photos of myself holding ID - so called pre check in procedure. The actual check in process was very smooth. The front desk even gave out two keys which would not be possible according to the email communication prior. All the elevators were working. The room was spacious, but there were lots of maintenance issues. One of light bulb was not on, the hinge of kitchen cabinet was completely off, hair dryer was missing, and for two of beds, mattress support boards collapsed. None of our family member weighs more than 160lb. We had to use two other beds and a sofa bed for our stay. Of course, we addressed the issue and the maintenance team responded using text, but we do not want them to come in when we are not in the room. Nor we do want to stay watching them fix it. The team delivered a hair dryer though. On the third day, we found out the keys not working at all. When I went to the front desk, they said a person who checked us in made a mistake and reactivated the keys there. Later, one of our cars got the parking violation which I had to resolve separately. I think it happened when they checked us out by mistake. Overall, I felt the property has management issue. If not for pet, I do not recommend this place.

Reviewing this property is complicated. Condo was spotless and owners were great to deal with. BUT... this condo is located in Showboat complex which is a mess. Three of the four elevators were out of service making for long waits all the time. Locals told us it had been that way for months. The pool and deck were dirty and needed maintenance. The lineup at checking was very long and only one key for the room was available. This is a huge inconvenience when you have a big group. Parking garage is dirty, smells of garbage and cigarettes. Plan for a very long walk with luggage to and from room to parking garage. Also, the app to pay for the parking is a confusing mess. It's too bad because the listing owners do a great job and most of the problems are out of their hands.