Derwent Manor Apartments

Shocked at the state of the property. Promised a 50% refund and I’m left to chase it.

If the pictures were up to date and showed the spider webs, dog hair, mould and dirty curtains I would have kept a wide berth. The bathroom floor was bubbly from water getting under the flooring, mould on the tiles, ceiling and shower door. There was splashes of blood and tooth paste on around the bathroom sink on our check in. Lastly, there was no soap dispenser for the bath, just a bag of soap you had to empty in to your hand. Lastly, a moth had been crushed on the bathroom door that looked like it had been there for a while. Bedroom Lamps were unstable and had holes in the shade, bedroom curtain had a black stain on it and had a small plug in radiator that I presume the main central heating radiator didn’t work. Front room had dog hair on the carpet and the seats weren’t very well laid out to be usable with the TV. There was a musky smell and like old smokers den smell when you walked in the property. The property probably looked great in the 1970’s and has so much potential. The grounds are stunning and location a short walk into Keswick town centre. It’s such a shame and worrying at times with my pregnant fiancée for her first time in the lakes. Like I say, if the pictures were up to date, I wouldn’t have entertained booking the room. I reported everything to the front of staff and they need to finish painting and modernising. Also, might be worth advertising if the rooms have been used by dog owners, leaving a choice to choose to avoid allergies flaring up.

The hotel being old and outdated does not bother me. However, the dust, cobwebs, the fridge and tv that didnt work, the beds that were rock hard did. The gardens were impeccably tidy and manicured and its a shame this.level of care hadnt been put into the rooms themselves

Unfortunately our booked apartment accommodation was unavailable due to a gas leak. However, we were moved to a nice double room and given free breakfast to make up for this. We were also offered 50 % of dinner but the available dining slots were extremely limited so couldn't use that. It was a very comfy hotel, with a great shower, a pleasant mile walk to Keswick. I'd definitely stay again

Very quiet, good access to trails, nice apartment!