Suite Dreams Hotel

The pool wasn't open. Bathroom door needs replaced. Staff very nice. Big place! Did have smoking rooms. Need bigger pillows. Nice flooring in room.

Well reason i chose the hotel was because i knew it had a indoor pool. Well upon checking in i was informed that pool was closed permanently

Better than i expected but not the greatest breakfast. Rooms were warm but the lobby and commons area was very cold. Pool was tarped.

Pool closed, no breakfast, building very dirty, very ran down, way to mucn money

Amazing service! Check in was smooth. The room was spacious and comfortable. We had a drink at the bar and the bartender was friendly and chatted with us while we relaxed.

Did not end up staying, got a non smoking room, room smelled like it was just smoked in, burn holes in the comforter, and ac barley worked. Pool inside not open anymore and moisture is getting in from outside smells very musty. Only positive was getting a full refund.

Staff was friendly and check-in was smooth. Pool was closed, which was something we were looking for when booking & was not disclosed. Facilities were decent- probably a nice place back in its day. Our room was clean, however the toilet ran the entire time & the handle fell off of the shower. It did have a small workout facility, but treadmill was not working. Continental breakfast was offered. Not the worst place we have stayed, but needed some work/upkeep.

Stayed here many times and the rooms are clean, however the lobby and common areas with inside rooms is not heated and very cold. Place to lay your head when traveling to this area but they could definitely turn some heat on in the winter months to make paying guests more comfortable while staying.

My family ended up leaving shortly after arriving. The staff was very friendly, but our room smelled like smoke and shower was broke. Also it was advertised that there was a pool and when my family (4 kiddos) arrived we learned the pool has been closed for a couple of years. We would have not booked if we were aware of this. Again the staff was very kind but was not the right place for us.

Web site says they have a pool but after we checked in we where informed that the pool has been closed for 5 years

Nice gaming room. Roaches in the room though.

The lady at the front desk was so nice to us. But the room was filthy & they also have bed bugs

The hotel is extremely outdated and unclean. The entire interior was unsettling: the carpet in our room was heavily stained, the fridge still had food from previous guests, and the daily room service repeatedly forgot to replace towels.

Room’s floor was wet, not sure why. Other areas of room were dirty. No plug-ins were readily available. One and done!!

The room was filthy. Stains on the carpet, lamp shade and office chair. The carpet also had chunks missing from it in 2 spots. The bed and bathroom were clean. The pictures of the lobby are accurate but the room made me feel like I was in a $10 hotel.

When i got to my room, there was a bottle cap on the floor. Laying in bed watching tv, i notice a spot on the bed next to me. It moved. I turned the light on and recognized it as a bed bug. I checked myself and my belongings and immediately checked out. At least they apologized and offered a full refund.

The room was filthy and had roaches. The walls had dirt everywhere. We went and let the front desk know and got a refund. They were in no way shocked about the bugs at all. I would not recommend this hotel!

Our room was not cleaned properly. There was sticky pop on the nightstand and pee all over the toilet seat. Breakfast was poor. Sharing opened jugs of milk and juice from a refrigerator is unsanitary.

Dirty room, air didnt work, nonone at desk when i tried to voice my concerns. Overall poor stay in every aspect

Roaches in the lobby. Spiders in the lobby bathroom. Roaches and dirt in entry. Room had roaches and mold on carpet and wall. Carpet tore up. Standing water in bathtub drain. Shower head was nice and powerful. Bed was comfy.

This is an older hotel property. It is still in good shape, but shows definite signs of age. It was built in the old motor hotel style, but also has a large indoor pool area (not in a heated space) and some space for meetings. The room I stayed in was clean enough, not spotless, but very worn and dated. The shower head sprayed as much water sideways as it did straight out. The tub drain was very slow. The bed was on the soft side but not too soft. Pillows were very flimsy. Linens and towels were nice and soft. But a few of the washcloths and towels had permanent stains and should have been taken out of rotation. The front desk was rarely manned. That said, the two people that worked there that I did interact with were very nice and helpful. A big plus is the two very good Tex Mex restaurants, one at either end of the property and an easy walk. Helpful since there is no restaurant on site. Only a bar with gambling machines open in the evening. The continental breakfast was the typical pastries and a waffle iron. No proteins. The fresh fruit was abundant and high quality. There is also yogurt. There is brewed coffee available at all times, which was great for an early riser like me. Overall my stay was what I expected knowing that it was an older facility and given the very economical price point. Since it was only a mile from the office I was visiting the location was perfect. There is a lot of new either just built or being built nearby so plenty of dining and shopping .

Comfortable but other guests loud hear through wall.

Cute lobby and nice staff. However that’s as far as it gets. The pool was out of commission breakfast was literally just some older fruit and boxes of cereal. But worse yet the rooms were smelly tiny and very very uncomfortable. Doors were falling apart, the pillows were rolled up looked balls. We got out quick.

Room was just ok. Air conditioning did not work well so that was really disappointing

Check in was easy. Room was clean. Beds are very comfortable. Only thing I didn't like was the tiny pillows. Had 3 small square pillows instead of 2 normal bed pillows. Parking close to my room. Air worked fine and room had fridge and a microwave.

The room smelled horribly of stale cigarettes, just 5 minutes of being in the room we smelled like it. The carpeting was stained in several places. The pics posted on the website looked nothing like our room. The website said rooms were sound proof but we heard all the neighboring rooms; even when they were using the bathroom.

It was a very nice place to visit the inside activities area is a cool concept, the pool would be a wonderful thing to have open. My only issue is that I can clearly hear the people who were right outside my door and in the room next to me the whole night. Other than that it was wonderful.

Basic motel, ppl are friendly but we had reserved a king size bed for our room (3ppl) on this Hotels.com app and he gave us a room with a fullsize bed (2ppl). Fortunately we brought an air mattress for our teen to sleep on. Otherwise the room was supplied for only 1-2 ppl, so barely any pillows, towels or shower items to go around. TV was unplugged & only 3 channels avail after figuring out where to plug it in, mini refrigerator did not work & sink only sprayed out hot water. Front desk was barely attended on a Sunday afternoon so didn't go to the trouble of requesting help/items. Other than that, we did sleep well & at least the AC provided some cool air.

Great shower water pressure, room size was good - plenty of room - I would stay again as a stopover on a road trip.

I wish hotels would stop using Styrofoam plates and cups. I also noted that the yogurt containers were not recyclable, nor were there any recycling containers and evidence. The mattress was quite comfortable, and the hotel was quite quiet.

We arrived at night & had the opportunity to see the towns light display which was spectacular! Jackie was a most accommodating hostess to us!

*BED BUG CENTRAL.* Had to give at least 1 star to write the review however this place should absolutely be shut down. Laying in the bed after 14 hours traveling trying to rest before another 6 hours of travel, when I felt bites on my arms and started itching. Lifted the sheets and sure enough we saw multiple bed bugs crawling on the bed and the mattress was absolutely disgusting. My man immediately brought this to the attention of the front desk, who refused to give us a refund because there wasn’t a manager present and we would have to wait until 8 am tomorrow. They offered a room change however there is absolutely no way we would want to stay in another bed on this property. The information did not even phase the front desk attendant, she appeared to care less. My man stated he saw the owner on the property as well when he brought this to the attention of the staff, he found her on the Facebook page for the hotel after we had left.

This is an older hotel property. It is still in good shape, but shows definite signs of age. It was built in the old motor hotel style, but also has a large indoor pool area (not in a heated space) and some space for meetings. The room I stayed in was clean enough, not spotless, but very worn and dated. The shower head sprayed as much water sideways as it did straight out. The tub drain was very slow. The bed was on the soft side but not too soft. Pillows were very flimsy. Linens and towels were nice and soft. But a few of the washcloths and towels had permanent stains and should have been taken out of rotation. The front desk was rarely manned. That said, the two people that worked there that I did interact with were very nice and helpful. A big plus is the two very good Tex Mex restaurants, one at either end of the property and an easy walk. Helpful since there is no restaurant on site. Only a bar with gambling machines open in the evening. The continental breakfast was the typical pastries and a waffle iron. No proteins. The fresh fruit was abundant and high quality. There is also yogurt. There is brewed coffee available at all times, which was great for an early riser like me. Overall my stay was what I expected knowing that it was an older facility and given the very economical price point. Since it was only a mile from the office I was visiting the location was perfect. There is a lot of new either just built or being built nearby so plenty of dining and shopping .

It was awful .. the front desk lady had no idea what she was doing nor did she have any customer service.. i have worked in hotels before and been in customer seervice for 20 yrs... so many people needd jobs if you cant meet criteria... ya move on to someone that can or thatll put in effort! I had to book the room right in front of her to get the online rate... took over an hour to even her in my room. Then it was dirty so i just left went to another hotel down the road.

I can’t say enough about the owners and the staff. They have been so accommodating to my situation when they didn’t have to be. They really have made my trip so much easier on me and I can’t begin to thank all of them enough!! Wonderful people always willing to help out if possible!

The check in was horrible. The guy at the deck took 15min before coming to the front. He had to be called and I know this wasn’t the first time it had to be done. Two other guest came in told me their experience. One the night before and one that only 20 min before I had got there. The bed had broken things. Vents half way off, floors very sticky, and dirty everywhere.

This is my 3rd time staying here in the last month. The staff has always been VERY friendly. My room is always clean. I’ll continue to stay here every time I come to Mattoon

The staff on duty was accommodating with a request to switch rooms. Which we were thankful for. The first room that we were giving had a very strong smoke smell. (It was a non smoking room) We asked to switch rooms and was granted that wish. However the next room had gum on the floor and hair on one of the pillows, the room was not cleaned properly after guest before us. We arrived very late and did not wish to switch rooms again. While I would not recommend this to stay at . I did appreciate the staff for try to accommodate

Amazing service! Check in was smooth. The room was spacious and comfortable. We had a drink at the bar and the bartender was friendly and chatted with us while we relaxed.

The night staff were friendly and accommodating. The room was comfotavle and clean, the towels were soft and fluffy

This may not be a top notch place but it served my purpose of a bed to sleep. The bed was comfy and there were signs of improvements to the facility. Little options for breakfast but plenty of options in the surrounding area as well as lots of shopping in the area.

This is an older hotel property. It is still in good shape, but shows definite signs of age. It was built in the old motor hotel style, but also has a large indoor pool area (not in a heated space) and some space for meetings. The room I stayed in was clean enough, not spotless, but very worn and dated. The shower head sprayed as much water sideways as it did straight out. The tub drain was very slow. The bed was on the soft side but not too soft. Pillows were very flimsy. Linens and towels were nice and soft. But a few of the washcloths and towels had permanent stains and should have been taken out of rotation. The front desk was rarely manned. That said, the two people that worked there that I did interact with were very nice and helpful. A big plus is the two very good Tex Mex restaurants, one at either end of the property and an easy walk. Helpful since there is no restaurant on site. Only a bar with gambling machines open in the evening. The continental breakfast was the typical pastries and a waffle iron. No proteins. The fresh fruit was abundant and high quality. There is also yogurt. There is brewed coffee available at all times, which was great for an early riser like me. Overall my stay was what I expected knowing that it was an older facility and given the very economical price point. Since it was only a mile from the office I was visiting the location was perfect. There is a lot of new either just built or being built nearby so plenty of dining and shopping .

Close to ball fields 10 minutes walk from hotel. Restaurants and mall right next door. Staff is very accommodating with anything I needed. I would recommend this hotel. Just as nice as other more expensive hotels.

Staff was friendly. Room was clean but smelled like smoke, tiny bathroom, burn holes in bedspread, outside area was junky and there was no buffet breakfast, as listed. Was easy to locate and in nice area

Perfect location to walk to Bagelfest

Ball fields with in walking distance, restaurants and mall next door. Friendly staff, clean and comfortable rooms.

Easy access to room from parking lot. Plenty of places around for anything you need.

Older hotel, but clean. Not far from the interstate. Would stay again.

Fantastic place to stay friendly staff clean facility and close to everything to shop

Nice location for the price point in which they operate. Very clean, no off-smells, decent parking.

The young lady who checked us in was I don't know how to put it, making jokes about my husband's features. And then saying she was only kidding. Then calling him names that she calls her grandfather and saying, oh, she was only kidding. We could barely understand half of her comments / gibberish., but they were mostly negative and none of them had anything to do with the amenities of the hotel or checking in. The advertisement says that they have two restaurants and a bar. One bar was open, and that was it in a restaurant. However, they did not serve any food and the other restaurant is closed. They supposedly had breakfast the next morning but I went up there and got coffee and never saw any place where any breakfast was being sAnd you couldWe are supposed to be in a "Superior King" room.The room that we have is I would say pretty awful. The rugs are terribly stained, the air conditioning unit makes an awful rattling noise. We had to actually keep a suitcase set on top of it, to keep it from rattling so bad. On the site that advertises their room, it says that it is handicapped accessible. Well, I can tell you that you couldn't get a wheelchair in that bathroom. You can barely get a person in there and turn around good. Also, there are bugs in the ceiling light fixture in the bathroom.And I don't mean one or two. I mean, it hasn't been cleaned in a long time. Also, upon checking in, we were charged an amount that was much higher than was quoted in the hotels.com reservation.

That was a teenagers breakfast. Ho Ho's, zingers banana's and waffle maker. Really?? D- rating for breakfast. 8oz. Styrofoam cup for coffee?? Sad... Parking... 3 cars broke down filled with personal things right next to the side enterence. This could be a beautiful place but needs some serious facelifting. Bathroom extremely small, and the dirt piled on the tile. If my 59yr. old eyes can see it, your staff I am SURE they could see the dirt. Very nice and accommodating staff, TOP NOTCH AT NIGHT AND MORNING TIME👍

This is an older hotel property. It is still in good shape, but shows definite signs of age. It was built in the old motor hotel style, but also has a large indoor pool area (not in a heated space) and some space for meetings. The room I stayed in was clean enough, not spotless, but very worn and dated. The shower head sprayed as much water sideways as it did straight out. The tub drain was very slow. The bed was on the soft side but not too soft. Pillows were very flimsy. Linens and towels were nice and soft. But a few of the washcloths and towels had permanent stains and should have been taken out of rotation. The front desk was rarely manned. That said, the two people that worked there that I did interact with were very nice and helpful. A big plus is the two very good Tex Mex restaurants, one at either end of the property and an easy walk. Helpful since there is no restaurant on site. Only a bar with gambling machines open in the evening. The continental breakfast was the typical pastries and a waffle iron. No proteins. The fresh fruit was abundant and high quality. There is also yogurt. There is brewed coffee available at all times, which was great for an early riser like me. Overall my stay was what I expected knowing that it was an older facility and given the very economical price point. Since it was only a mile from the office I was visiting the location was perfect. There is a lot of new either just built or being built nearby so plenty of dining and shopping .

It was a fine place to stay. Very basic room, but clean. The bar was open til 0100 and the breakfast had a waffle maker and packaged pastries which is a little more than some of the other hotels in the area. You get what you pay for. The price was good.

Very simple breakfast, no options, that's the only thing I did not like it.

Very clean. The desk checkin woman was very helpful and courteous. Everything was fine. The only drawback was the included breakfast. 2 kinds of cereal and a waffel maker. A couple of juices and that was about it. However I would stay there again.

Unlocked doors, the smallest wordt pillows of all time and there is no free breakfast. If it dowsnt have eggs and a protein it isnt breakfast.

Pool closed, no breakfast, building very dirty, very ran down, way to mucn money

The hotel over all was nice but the pool was emptied and the website says full breakfast Buffett and it is not. It is only waffles and fruit. I specifically booked this hotel for the breakfast so that was a big disappointment

not as good as described. No breakfast, coffee terrible