Capitola Venetian Vacation Rentals

I have stayed at the Venetian many times but apparently they no longer have anyone in the office. I had difficulty checking in. . I’m not happy with the changes. Once I got in the room there were no bath towels or bath mat, coffee was not replaced. The place should be fumigated, , I found spider in kitchen sink and bugs in the bathroom. I sent the same letter to the hotel clerk and their reply to me is “thank you for your input have a great day - Evelyn” also they need to install security bars in the shower it’s so dangerous for the elderly. Good customer service no longer exists. I have always loved staying there but now I may have to change my plans. Lois Dumoulin

The location was perfect! Cute area, perfect for walkable experiences. However, the cost for 1 night was a lot considering the place was decorated with mismatched furniture collected from a Goodwill. The towels were also overly use/washed and need to be replaced. The mattresses were AWFUL - they’re so old, Jesus probably slept on them. They should use the money from the over priced motel to get new items so people can actually enjoy the stay.

The best part is the location to the beach. The inside of our room was wonderful, but even though a kitchenette is offered, there is no silverware or plates, or cookware, and just a couple of random cups and glasses. You practically have to pack your luggage as if you are camping in the woods. They will happily rent you those items.. Pay attention to how they collect their deposit. Normally a hotel will put a hold on the deposit but this hotel actually charges the deposit per night! which takes longer for it to drop off. The television didn’t work the coffee maker didn’t work and the key entry was a chore.

Over all place was great.. only complaint I have is water pressure and heat for shower is horrible and parking is really really tight.. but other than that it was great… hope they fix at least the shower situation .. it makes a better stay for people who like to shower… lol

We booked this hotel through a 3rd party and everything was great until it was time to check out. We were told to return our key to the key station with a code, however, it did not work. So I texted the person that I had been communicating with prior (via text and phone) and there was no response. I tried texting a couple more times and still no response. So, I called the number (same person and same number that I had been texting AND speaking with on the phone) and asked for the person by name. She confirmed that she was "Evelyn" but when I asked her about the lockbox and how to return the key, she acted like she had no idea who I was. She said she does not rent out rooms at this hotel, had never spoken to us, etc. and said if we called again she would call the cops! We just left the keys in the key drop at the office and I texted the same number to let them know where we left the keys. About an hour later a "Deisy" texted me back and said thank you. The whole situation was very strange and I am consistently checking my bank account to make sure this was not a SCAM.