Sleep Inn & Suites And Conference Center Downtown

The hotel was clean and breakfast was a plus. The pool was very small but my 3 year old didn’t mind. It was in a great central location for us to the zoo and the children’s museum as well as easy to get downtown for dinner.

Clean. Comfortable. Good free breakfast. Helpful staff. Close to several trails to run. Neighborhood/Traffic noise is the only thing that was not 5 stars.

1. Front desk lady was less than welcoming and overly direct in communication. 2. No answer from from desk when calling multiple times to see if they could assist with the noise level from the room above ours from 10:30-2am Fri and Sat evening. 3. Gym was in disrepair. Primary, only weight set was broken - non-usable; eliptical was so rusted that I was afraid to even try to use it; one of two treadmills worked; no free weights; water dispenser, but no cups.

I liked the staff and breakfast. The elevator and pool were both not working or i would gave 4 stars

The staff was wonderful and friendly and the entire facility was very clean. The breakfast was very nice, with a spacious eating area. The neighborhood is a little sketchy, but that isn't their fault. The pool is pretty pitiful. About the size of a hot tub.

We had no working AC our room had stains on the lamp shades stains on the bed skirt, the carpet in our room was ripped. Had we not arrived so late due to a tournament with our kids we would have gone elsewhere. The pool was closed.

Elevator was broken. Air conditioner made a lot of noise as well as noises from roads and other rooms were heard.

We were with a group of families. One room didn't have air conditioning. The pool was closed according to the evening staff and the morning staff had no idea if the pool was closed. Our room had chipped paint and the toilet barely flushed. Parking lot was littered with trash both bags and debris that had obviously been there a few days.

Parking was easy, staff was friendly, room was clean and well stocked with towels.

The elevator was out of order for parts of it. The pool was out of order for our trip. Otherwise, it was clean and the breakfast was good. The front desk agent was friendly and very helpful.

The biggest complaint I had was there was mold on all of the lamp shades in the room. The sheets and bathroom were clean but the whole room needs a full remodel. The floor in the bathroom had some broken tiles. The furniture is worn with paint stains.

Hotel hallway and rooms have a strong mildew smell. The bedding was damp from all the moisture in the room and the bathroom is very outdated and dingy. Wouldn’t stay here again.

Room was immaculate and customer service was awesome.

Clean room, staff was extremely friendly and parking was close.

Cockroaches in our room.

Unprofessional staff (kept me waiting during check out while chatting/laughing with a someone on the phone). Breakfast was provided but very cheap and sugary options. The hallways smelled. The room was OK, but i found previous person's hair on the walls of the shower...

we stayed 3 nights and no one ever came to at least empty the garbage or vacuum we had a little one with us and he loves fish crackers i tried to clean up the best i could and it said clean on request but we did request and no one ever came also some of the front desk staff were not very friendly. Sorry to say people are not very friendly in Indianapolis Indiana ☹️

Room was dirty, stains on the floor and bedding. Several light fixtures were either burnt out or broken. Exercise room was dirty with old equipment, rickety, equipment. Elliptical was rusty. Rather loud as well.

Hotel was very clean and staff was great. Would stay here again if in town.

My bed was fullof bed bugs. I habe bites all over my body. Will not recommend it to anybody.

Staff was great room was nice all byr the ac didn't work and the room stayed at 70 plus all night. The wall must be thin as well as i could hear the next rooms tv till 2.30am and then at 6.15am the music started at the business across the street and was very loud till 6.45am so not to good of a nights sleep.

Our room was clean and comfortable. We could hear every sound from the room above us even conversations.

Spacious room, comfortable beds, clean and quiet. Breakfast was delicious.

My room was clean but the fire alarm had a bright light that blinked white all night long. The ac barely worked and you could hear the room next door it was not easy to sleep at all.

It was a comfortable room, but could here the TV from the next room over. We just left our TV on all night to drown out other potential noises.

Overall very nice and the receptionist were extremely friendly. Rooms were a little outdated and walls were thin. Could hear neighbors talking & TV…but still was a good stay. Room was clean and spacious.

you can hear people walking above you. Their shower running, people talking and the air conditioning was loud in the room and the refrigerator was making loud noise and the bed was hard. Housekeeping banging on the doors at 8 and 9am saying housekeeping to clean rooms waking me up and yea will not be staying here again. this was to have a relaxing time and yea

Great service, but bring a fan. This is some who keeps their bed at 76. Ac only cold for 3 feet. Room was ver hot. Unit under powered for room size. Hard to sleep due to temp.

The hotel was very clean and the service was great. The bed was a little hard but a great overall experience.

Front desk attendant was great! Room was good… walls paper thin! Our neighbors either next to us or above us must have been deaf… we heard their tv until about midnight. Early in the morning doors slamming were so loud and the mom yelling at her child next door was loud. The a/c didn’t cool our room.

Staff was great! Decent breakfast. Convenient location.

Clean room. Nice bedding. Very kind, friendly and helpful check in and check out staff

Great staff

Excellent service and was perfect for my needs that weekend. Front desk staff always helpful and had that Midwestern kindness that everyone speaks of :-)

We checked in and placed into a room that smelled like smoke, the front desk moved us immediately when we requested. Only problem is the room we were moved into was already occupied resulting in that guest to be very angry. We opted for a refund and went elsewhere. The front desk promptly refunded our money and we were on our way.

When I arrived at 1pm Sat Aug 24 the manager was at the front desk and very rudely told me that check in was at 3pm and I could only check in early if I paid an early check in fee. He said since I used Expedia that was part of the problem. I did not feel like arguing with him so I left and came back closer to 3pm. I would not recommend staying at this hotel due to the manager.

I book frequently via Hotels.com. We were on our way to the hotel, due to weather conditions, we were running late. Our check in time was 3pm. The hotel owner/manager decided to run my card at approximately 2:07pm. I was upset because we were less than 15 minutes from the hotel. He called saying that they had to run my card in case of a "no show". I have never had that happen before. He was very short on the phone as I tried to explain that we were on the road and had experienced delays because of accidents on the highway. When we arrived, his stance was still the same. We checked in but I wasn't pleased with the service. Once checked in, our key cards didn't work and had to get new ones. We also observed that our room wasn't warming up. Our heater unit wasn't working. I informed the owner/manager and he said they would fix it. They did "fix it", but they left a mess in our room. Apparently there was no housekeeping staff available to clean up the mess. We were told that since the owner has been on staff, several other staff has quit, leaving the hotel short handed. Overall, I wouldn't rebook with this hotel.

My biggest complaint is safety. When my key needed replaced they just asked me my room number and gave me a new key. They should have checked my ID to make sure I belonged in the room I was requesting a key for. This happened twice with different employees and neither of them were the person that checked me in. So I did not feel very safe.

Greeted warmly and very considerate. She got us a room on the first floor which very nice. Gave us some recommendations for food and their locations. Overall great experience.

The hotel itself is no frills - walls thin - noisy - general basic necessities. They have a policy written on the mirror that "you can choose how often your room is serviced" and that you could request housekeeping in the morning up to 11am. I asked for housekeeping hours before the deadline and was told at the front desk that they would service my room that day. We came back that evening and they had not. I could not get the front desk to answer the phone, so I had to go down there to ask for the supplies that we needed. When I did so, the front desk personnel said that I wasn't eligible due to my stay not being over 3 days and that this policy was written clearly. The policy stated as I directly quoted above - there was no such limitation in the Sleep Inn policy - they just wanted to get out of working. Post Covid, most hotels have gone back to servicing rooms every day, but his one won't even do it upon request, even though their policy printed on the mirror states that they will. As to breakfast - it varies. The weekday breakfast is a buffet, about the most minimal one I've seen. Monday's "eggs" were spongy patties. Tuesday's proteins were better, but the whole "buffet" was still very minimal. (I've heard the weekend breakfast is nothing but "continental" rolls and such.) Strong smells in the room, too. Considering that the price was pretty high for such a minimalistic room and service, we will almost certainly not be returning here on our Indianapolis trips.

The property area was in an industrial area nice but there was gunshots on the last night!

The hotel was clean and breakfast was a plus. The pool was very small but my 3 year old didn’t mind. It was in a great central location for us to the zoo and the children’s museum as well as easy to get downtown for dinner.

This property is very convenient to Methodist IU hospital. I'm not at the facility much while staying but will continue using the hotel during my hospital appointments.

Enjoyed our stay at the Sleep Inn and Suites. Free parking and breakfast was a nice bonus. Rooms were clean, staff was friendly and helpful. Not much in close walking distance, but its only a couple of miles from down town, a quick Uber ride away.

It was a nice stay. I really like how it was 5 mins from the hospital. I will be staying again

Very nice clean hotel slept well did have my catalytic converter stolen off my car overnight but that’s not their fault

A large area of busted glass in the parking lot. Gave the impression it was it a safe place to stay.

There was a shooting, and the person died out in the parking lot. Not a fun, safe place.

Good value, short walk to Guggman Haus and quick drive to downtown. Largest breakfast area I’ve ever seen!

It is advertised as downtown but is in industrial area out of down. Area around hotel is not safe

Nice hotel with a great free breakfast.

Visited Indianapolis for the nascar race and stayed here just overnight. The room was nice, clean, and comfortable. The hotel is located in an industrial area of town with lots of people wandering around nearby, many appeared homeless. The breakfast was average. Overall, it was good for a quick stay!

This is a basic, clean and efficient hotel consistent with its brand name. It's well located within easy access to the Indy race track, as well as some nice local restaurants. It is not fancy, but functional and is a good value. The free breakfast is good. Parking is plentiful and free.

Nice desk clerk and greeting. We checked in after 10pm on a Thursday night - front desk had many phones ringing so he needed to put each on hold while efficiently checking us in. I appreciated that courtesy to the irl guests, but then didn't bother calling later about the smoke alarm issue (see negatives). Positive call outs: firm comfortable mattress, two switches in the bathroom (not the usual hotel trend of one switch activating lights and an ugly noisy fan), pleasant smelling courtesy bathroom products, unobtrusive nightstand clocks (not bright) -- overall a pleasant looking room. The pool looked great, though we didn't use it. Breakfast dining area nice enough though with limited choices. Staff were few, though attentive to the problem of a coffee machine only dispensing watery murk. Coffee is all we cared about having, so points dinged for that. Dining staff tried to fix this, but it appeared to be a struggle and we finally had to get on the road so didn't see how that resolved. A few room negatives, though: hall noise by several late arriving guests was audible; smoke or carbon monoxide sensor on our room's ceiling flashed about every 7 seconds (we put a bandaid over the light). This would've been more annoying if we were awake for long in our room, but once alseep it was a non-issue.

The stay was okay. The swimming pool is small and water on the cool side. There were no lights on while I swam, no light switches either. The room was comfortable and clean. Breakfast was a disappointment. The coffee machine was out of order, food choices okay, not great compared to other hotels.

Hotel was clean and the frontbdesk staff were very friendly and helpful. Great breakfast offered daily. Would stay again.

breakfast bar was not restocked for more than an hour and when let front desk know was told someone should be over there, know one ever came to restock.

This was a great hotel. The breakfast was great, about the type of food you would expect from a free breakfast, but the quality seem a lot better than most. The staff was great and were there with anything we needed. And the room was clean and comfortable.. We really had a nice stay for the price... I would stay here again...

Bathroom floor tiles loose and falling apart. Caulk along bath tub moldy. Window screen torn and blowing in wind hitting window. Foot prints on walls. Breakfast was tasteless. Best part of breakfast was fruit, bagels, toast and coffee.

The breakfast was not very good.