Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: EUR 13.00 per pet, per night; Service animals are exempt from fees;
Front Desk Services
Contactless check-out is available; This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The Rulantica water park will be closed from December 14-25, 2025 and from November 16-27, 2026. Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online. Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online. Shuttle service to partner hotels and the Europa-Park entrance is provided.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Crib (infant bed) fee: EUR 18.00 per night; Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No rollaway/extra beds available
Dining
Stop by the hotel's restaurant, Don Quichotte, for lunch or dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 1.45 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.