The West Hotel & Spa

Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.

Great location in the old quarter section of Hanoi. Night market right outside the door from Friday night and weekend, where they close the street to traffic. Staff were very friendly. Our only disappointment was there was no safe in the rooms.

This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.

Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return

The staff are nice and friendly room is clean.

Clean comfortable room. Nice breakfast. Staff brilliant

Cons: Bathroom shower heads were dirty. Aircon filter hasn't been cleaned in forever and was fully clogged. At breakfast couldn't cut the pancakes that were meant to be made fresh. Shower water pressure was very low and hot water was not hot. Bed was hard. Staff use stairs to store everything including dirty linen. Leaving very little space for my feet to step on ultra tiny compact stairs. Pros: Staff were friendly. Was checked in to my room at almost 1am. Room size is very large. Bathroom size is very large.

Unfortunately I would not recommend staying at The West Hotel. While the receptionists were very kind and helpful, that happened to be the only good part about our stay. On the first night, we immediately spotted small bugs climbing on the wooden furnishings of the room (and mind you that this room is mostly wood). For example, when I placed something on the wooden bedside table, a couple of bugs crawled out from beneath the hotel's telephone sitting atop the table. We opted not to say anything to the hotel staff at this time, as the bugs seemed few and harmless, and we were only going to be staying at The West for 2 nights. On the morning of our check-out, we were horrified to find hundreds of these small bugs all over the bottom of our backpacks, luggages, and other items that were resting on the floor and wooden shelving units in the room (Expedia does not have an option to upload videos). Regardless of whether these bugs are harmless, it was disturbing to see hundreds of them all over our belongings. We spent 2 hours of our morning before checkout trying to remove these bugs off of our belongings. The video attached was shown to the receptionists when we checked out, who stated that they would be taking care of this issue. Unfortunately, no compensation or apologetic gestures were offered (we had the hotel do our laundry the night before – I think the least they could have done was offer to have this complimentary given the circumstances, but they still asked for $)

Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy

湖に近く、バスに乗るのも、食事するにも、とても便利でしたが、 ホテル、そのものが、まず、カビ臭い、換気ができない。 リネンが、臭くて湿っている。 など、、 トランジットで利用したので、 まぁまぁ、、辛抱しました。 リネン

The room was clean. Air conditioning system was excellent. The staff was courteous and helpful during my stay.

Dålig städning svartmögel på väggarna mycket av frukosten smakade fisk dåligt tryck i duschen och inga fönster.

Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.

Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.

Central spot, double glazed windows kept the busy street noise away

Some rooms only have a light well and no proper window. These are very quiet. Rooms with windows are exceptionally noisy at night as there is a nightclub nearby with karaoke. Breakfast was very good with local specialties and custom order eggs, pancakes and noodle soup. Room was clean and comfortable. Staff were friendly.

Best hotel in the area. The night market is right outside the front door but the rooms are sound proof and we did not hear any of the noise. We love the staff here and the breakfast is so delicious!

The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time.

Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊

Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy

Very small compared to the photos! Located on a very convenient location. Hotel has a very odd layout to get to the rooms. Staff are very nice. We had an early flight and we left the hotel at 4:15. They packed our group of 13, to-go breakfast bags.

The staff at the property were really nice and spoke good English. Breakfast had some nice options as well. However, our room did not have a hot water in the shower. There was a hot water running from the sink faucet, but not in the shower. Staff tried to fix it, but the water would not stay warm for long - it was changing from warm to cold every few seconds and made taking shower almost impossible (unless you enjoy cold one, I don’t)

Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return

The staff are amazing!!!! Their service is 10 out of 10!

We arrived very early in the morning and although the hotel was full they lead us to a private spot so we could rest and offered us a free breakfast. The staff are absolutely the best here and could not have been more helpful. Comfortable room, great shower and very convenient to surroundings. Highly recommended.

Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.

The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.

The staff was nice. The bathroom was not new, shower was a bit faulty, low water pressure. The lobby is very small. Hotel associated car service arrangement kept getting delayed from original departure time.

This hotel was beautiful, but the best part was Mike.He was so incredible, and he helped me out with all of our transfers.He made our trip so much better.I would highly recommend to use him for everything. Great price

We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.

Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.

Some rooms only have a light well and no proper window. These are very quiet. Rooms with windows are exceptionally noisy at night as there is a nightclub nearby with karaoke. Breakfast was very good with local specialties and custom order eggs, pancakes and noodle soup. Room was clean and comfortable. Staff were friendly.

ドンキンギアトゥック広場正面のハンダオ通りにあり、非常に便利な立地です。この通りは衣料関係の店が多く飲食店はないですがすぐ北の交差点には多くあるので困りません。また、日曜はホテル目の前がナイトマーケットになっていました。活動拠点として非常に便利に利用させていただきました。

地理位置超便利 員工熱情友善

旧市街にあり、どこに行くのも便利です。金曜土曜日曜の夜は目の前の通りで夜市があります。今回、4泊しました。クィーンサイズのベッドが２つの部屋で広々としてました。部屋には，シャンプー、ボディソープ、歯ブラシ、ハンドソープ、冷蔵庫、ドライヤーがあります。無料でいただける水のボトルがあるので、毎日フロント前の浄水器からリフィルするのは無料です。無料の朝食もついてます。バイキング形式で種類が豊富で、とてもおいしかったです。オムレツ、パンケーキ、フォーなどは注文すると作ってくれます。 とにかく、ホテルのスタッフは、とても親切で、にこやかで、楽しい滞在でした。チェックインの際のスタッフは、英語が上手で丁寧に説明してくれました。1つだけ気になったのは、やはり南国ならではの虫です。部屋には甘いものは置いてないんですが、紙コップの中の水に小さいありがたくさん入ってました。なので、食べ物を部屋に置いとくのはかなり気をつけたほうがいいです。

It's very close to the lake, the stores and the restaurants.

Best hotel in the area. The night market is right outside the front door but the rooms are sound proof and we did not hear any of the noise. We love the staff here and the breakfast is so delicious!

Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊

住宿在夜市街，逛街方便，早餐也蠻多選擇的，餐桌上有免費單點的餐(河粉.煎餅.炒蛋),每天房間會給免費的兩瓶水,房內有minibar可以付費購買,住起來還蠻舒適的,唯一缺點就是假日夜市會封街,行程接送需要往外走,無法在門口直接接送,其他都很不錯,櫃台英文非常好,也能提供很多協助,個人覺得這間很不錯,蠻值得推薦的~

Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy

Just in the center of old town, walking distance to most things

Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.

Lovely Breakfast , comfy Bed , Friendly staff

Clean comfortable room. Nice breakfast. Staff brilliant

Breakfast was good, especially the pho! Room was clean and AC was nice and cold. The staff members were so friendly and helpful! Really appreciated Leo’s assistance at check-in and throughout our stay!

Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.

Clean and soundproof room with a balcony to the street. Some days were the street closed for traffic and there was a night market. 5 minutes from the lake. The staff was fantastic and they spoke great English. The breakfast was delicious but I as a European I miss cheese. I stayed for 6 nights and will surely use this hotel again.

Great options for the breakfast

Perfect location in old quarter! ( in front of hotel is where the night market occurs on weekends) Breakfast has variety of items and delicious. Staff were very kind and professional and friendly. Speaks English well. Room is spacious and clean. I would like to stay again when I visit Hanoi.

Only issue was smell of sewrage in the dining area

Front desk staffs were very helpful with tour bookings, answered all questions about where to eat, what to do. Room cleaning can be a little better. Breakfast menus are the same everyday.