We have the staff an Excellent, but the only staff member that we had an excellent continuous interaction with was Lilli!!! She was fabulous! Booked us great reservations at restaurants and was always upbeat and interested! The restaurant was good, but the breakfast that was included was horrible. We had been all over Portugal eating many breakfasts that were included with the hotel and this one did not have a lot of effort pudding to it. The hotel rooms, location, and views were off the charts like nothing we had ever seen! The winery part of their destination is separate from their actual hotel and you can tell that. The tour which wasn’t included did not provide accurate information and seemed like she couldn’t wait to get it over with :-) but that said if you are looking for the most fabulous location with a view, like no other, this is the place for you. Just be aware of the other things.
We have the staff an Excellent, but the only staff member that we had an excellent continuous interaction with was Lilli!!! She was fabulous! Booked us great reservations at restaurants and was always upbeat and interested! The restaurant was good, but the breakfast that was included was horrible. We had been all over Portugal eating many breakfasts that were included with the hotel and this one did not have a lot of effort pudding to it. The hotel rooms, location, and views were off the charts like nothing we had ever seen! The winery part of their destination is separate from their actual hotel and you can tell that. The tour which wasn’t included did not provide accurate information and seemed like she couldn’t wait to get it over with :-) but that said if you are looking for the most fabulous location with a view, like no other, this is the place for you. Just be aware of the other things.