Colony Club, a Luxury Collection Resort, Barbados

Beautiful beach . Loved the water taxi to other hotels and water sports

Colony Club advertises itself as a 5* star hotel with nightly fees for a 5* hotel. We got there and the room wasnt ready which was fine. We decides to go have lunch, only there were no available tables, the service was dire and we'd been travelling 13hrs. What wasnt fine was being told the room would be ready at 3pm, then a few minutes after 3. Then we were told it was a change over room and guests had only just left. We requested a different room only to be told no! We asked to speak with a manager- they were all miraculously in a meeting yet eventually a very nice lady came and sorted. Overall the service was super slow, it took 30mins gor someone to serve coffee. We were never told the main pool was under construction, not when we booked, or during the brief communication from the hotel. Dinner was ridiculous, items were left off of the order, for example, we ordered blackened fish, which was supposed to come with a sauce and cauliflower. The fish came, it was dry, overcooked and no accompliments as per the description. This particular dinner took 45 minutes before we got served. An 1.5hrs before we got the main course. After that, if we ate in, we ordered room service at 6pm and then hoped we got it under 2hrs. The room amenities- the room was cleaned super late every day, we were often back in from activities, the amenities such as shower caps were never replaced and tissues were never replaced. We didnt use anything from the mini bar yet we got charged for items.

Accomodation - room was exactly as pictured inside. roomy and clean. We booked a swim up room and were confused when we were taken to the second floor - there was a small stair case from our balcony to the pool - in the end we preferred this because it meant more privacy and more protection from the rain. The grounds were well kept and well designed. Absolutely beautiful! The main pool is currently under maintenance, we were alerted to this before we went. there are 3 other pools and an ocean with ample seating, so the closure did not impact our stay in the least. The beach is beautiful. Breakfast - cooked buffet was ample and elements changed daily. It is also worth saying that as someone with a celiac diagnosis, I always had options and staff at the resort were helpful. The club sandwich was very tasty. At breakfast things were not marked, but I had options. Staff were all friendly and very helpful. Did not expect the activity options available! we did a fishing excursion, island tour and glass bottom boat tour - all at no extra charge (we did provide gratuities). Paid for the shuttle to oistin's fish fry on the friday and highly recommend, we had a great time. They also have lots of kids activities running - there weren't a lot of children during our stay.

The staff are very friendly and helpful. All willing to help whether it be reception staff, beach staff, or any staff. Reception staff noticed from my passport that it was a special birthday for me so they left me a beautiful little birthday cake in my room! Room was spotlessly clean and well appointed. Bed was super comfortable. The beach is gorgeous with safe swimming, and I love the gardens with the beautiful trees and plants, and the pools.

Our stay at the Colony Club was amazing, relaxing and staff was wonderful. We had a swim up pool to our patio that was a first for us. The food and service was also amazing. The only negative was construction on the main pool and the noise of the jackhammer during the day.

No kids club or activities, tv in room could improve other than that nothing to complain about. Best beach ever visited in barbados very new modern everything pool very nice staff very nice. But exempensife like the rest of this island. 3 scoops of ice cream for 50usd.

Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.

Great location and good beach. Property is tired and needs knocking down and rebuilding - some parts look like a prison!! Round the Tennis Courts was disgraceful. Access to pool view rooms was similar to Alcatraz!! Most staff friendly but lots didn't want be there!

An amazingly beautiful property. I especially love the way the hotel has incorporated nature as part of its infrastructure instead of bulldozing through it like some hotel chains do. You step outside of your room and you're immediately met with thriving, lush foliage, songbirds in tall, mature trees, flowering plants, and the peaceful sound of the Caribbean sea waves washing up on shore. I opted for a pool swim-up room so the pool was just steps away, and there was a cascading cliff waterfall outside my patio which made for an awesome ambience anytime I was out there. Couple things I'd change about the room. You couldn't ask for better water pressure from the shower head, especially if you're like me and appreciate strong pressure BUT the bathtub was terribly outdated. Like from the 90s and it showed. Why they wouldn't opt to just go with a shower stall instead of a shower/tub combo is something I don't understand. I suspect they haven't gotten around to updating the bathrooms yet. Another thing, the A/C unit is positioned on the wall beside the bed. Terrible place for it. You've got cold air blowing directly on you as you lie in bed so it's impossible to have a good night's sleep or even take a nap with the A/C on. All that said, I'd stay at the Colony again. Water activities are included with your stay and I took advantage of the catamaran and paddle boarding. If you want to just lie on the beach you can do that too with complimentary umbrellas and lounge chairs.

What we liked: Hobie Cats, paddle boards and kayaks were included without additional charge. In particular appreciated the sailing instructor Keon(?) who was very knowledgeable and a lot of fun along with his colleague in the watersports office. Also, in the dining areas, one waitress, Sherlen, was outstanding and the ladies in the reception area were generally helpful. In general the architecture and grounds were very appealing in a sort of fusty old British Colonial sort of way. What we did not like: Apart from the individuals mentioned above, the dining area staff were not particularly alert or energetic although they did do their jobs (albeit only eventually). the physical plant while charming in its way could use a bit of maintenance and general freshening up. There seems to be a problem with the water supply in the area as we were cut off for about 8 hours on our last day. The staff did distribute bottled water but they did not seem to have a plan for keeping the guests informed of what was happening. It sounds like the supply failure was area wide and not the hotel's fault but it does serve as a warning that the hotel should invest in some sort of emergency backup system like a cistern for water. We had no issues with electricity but I imagine that the electric grid is also pretty dodgy on the island and investment in backup power might also be a good idea, All in all, we had a very pleasant stay and would recommend highly.

The shower/ bath arrangements in our room 307 were just not safe. There was also a leak in the roof of the bathroom which despite informing maintenance about no one looked at during our stay. The hotel is closing in April for a much needed refurb so some, though not all, of the staff were certainly demotivated.

Colony Club advertises itself as a 5* star hotel with nightly fees for a 5* hotel. We got there and the room wasnt ready which was fine. We decides to go have lunch, only there were no available tables, the service was dire and we'd been travelling 13hrs. What wasnt fine was being told the room would be ready at 3pm, then a few minutes after 3. Then we were told it was a change over room and guests had only just left. We requested a different room only to be told no! We asked to speak with a manager- they were all miraculously in a meeting yet eventually a very nice lady came and sorted. Overall the service was super slow, it took 30mins gor someone to serve coffee. We were never told the main pool was under construction, not when we booked, or during the brief communication from the hotel. Dinner was ridiculous, items were left off of the order, for example, we ordered blackened fish, which was supposed to come with a sauce and cauliflower. The fish came, it was dry, overcooked and no accompliments as per the description. This particular dinner took 45 minutes before we got served. An 1.5hrs before we got the main course. After that, if we ate in, we ordered room service at 6pm and then hoped we got it under 2hrs. The room amenities- the room was cleaned super late every day, we were often back in from activities, the amenities such as shower caps were never replaced and tissues were never replaced. We didnt use anything from the mini bar yet we got charged for items.

Hotel is zeer verouderd en dringend aan vernieuwing toe. Niet iedereen aan de receptie was even vriendelijk, niettegenstaande de prijs/nacht toch al hoog is, vraagt het hotel een meerprijs voor alles. Men kan beter wat meer betalen en verblijven in het Coral Reef Club hotel wat er juist naast ligt.

Wonderful and clean beach property. Room was spacious and decent breakfast buffet.

The reception staff were really great, so friendly and helpful. Same with the bell service guys, really felt welcome and taken care of. The hotel is great but the rooms in the 3 story building by the beach are really tired and need upgrading. Leaks in the ceiling when it rained and obvious water damage in the rooms. The public areas are also tired and need improving. It could be really amazing if these things were done, otherwise I would say it was a good hotel on the low end of 4 stars not 4.5 stars. The beach is fabulous and so are the pools. The spa was also good and they are apparently going to expand it to a larger building. I did have one of the best massages ever. Service 10+, accommodation 5, beach 10+

The rooms are spacious and the grounds are beautiful and always clean. Staff are genuinely friendly and helpful. Location is great. Can walk into town to shopping and restaurants. Breakfast included is great and so is in room coffee. Great resort for families or for adults.

The staff are very friendly and helpful. All willing to help whether it be reception staff, beach staff, or any staff. Reception staff noticed from my passport that it was a special birthday for me so they left me a beautiful little birthday cake in my room! Room was spotlessly clean and well appointed. Bed was super comfortable. The beach is gorgeous with safe swimming, and I love the gardens with the beautiful trees and plants, and the pools.

The hotel is nice and we had a pleasant stay. It could use some updates, but overall was very clean and enjoyable. One thing that could be better is communication about offers and options at the property. It took us a couple of days to learn about happy hours, dinner options, etc. The staff is great and very helpful. Great breakfast too!

The rooms were large, beautiful and clean. Very comfortable bed. Bathroom less impressive. I had a strange check-in where I wasn’t given any information about breakfast times, check-out time, available facilities, and was made to wait for quite a long time to get my room. Breakfast was ok, but there was a morning when I had to ask for tea 3 times before they brought It, and 5 minutes after they brought the pot, they took away my cup. Food at the restaurant was good, but service levels are patchy. Some of the wait staff were lovely, some made you feel they would prefer you not to be there. The beach in front of the hotel was nice. Lovely white sands. However, seems not enough deck chairs. For the prices that are being charged, I was expecting a much better experience.

As a freshly reopened hotel, everything is fresh and immaculate- hard to fault. Our swim up patio room was excellent, a great inclusive buffet breakfast and very attentive staff

This property and staff were amazing! Shiut out to Tyrone the barntender. Also our dinner in the Rum Vault was over the top fantastic. Corey and Misha did an awesome with everything for our private dinner. All staff was fantastic to be honest and the hotel and room were beautifully refurbished.

Wonderful and clean beach property. Room was spacious and decent breakfast buffet.

The reception staff were really great, so friendly and helpful. Same with the bell service guys, really felt welcome and taken care of. The hotel is great but the rooms in the 3 story building by the beach are really tired and need upgrading. Leaks in the ceiling when it rained and obvious water damage in the rooms. The public areas are also tired and need improving. It could be really amazing if these things were done, otherwise I would say it was a good hotel on the low end of 4 stars not 4.5 stars. The beach is fabulous and so are the pools. The spa was also good and they are apparently going to expand it to a larger building. I did have one of the best massages ever. Service 10+, accommodation 5, beach 10+

The hotel was nice. The staff was AMAZING very nice and helpful. The value of what we paid was not what we expected. The hotel needs major updates. The bathrooms especially but otherwise the rooms are nice. But the price has to be revised because it’s very expensive compared to what you are receiving in return. Only 1 meal a day and no drinks. But because we were looking for rest and relaxation I guess it worked out.

Accomodation - room was exactly as pictured inside. roomy and clean. We booked a swim up room and were confused when we were taken to the second floor - there was a small stair case from our balcony to the pool - in the end we preferred this because it meant more privacy and more protection from the rain. The grounds were well kept and well designed. Absolutely beautiful! The main pool is currently under maintenance, we were alerted to this before we went. there are 3 other pools and an ocean with ample seating, so the closure did not impact our stay in the least. The beach is beautiful. Breakfast - cooked buffet was ample and elements changed daily. It is also worth saying that as someone with a celiac diagnosis, I always had options and staff at the resort were helpful. The club sandwich was very tasty. At breakfast things were not marked, but I had options. Staff were all friendly and very helpful. Did not expect the activity options available! we did a fishing excursion, island tour and glass bottom boat tour - all at no extra charge (we did provide gratuities). Paid for the shuttle to oistin's fish fry on the friday and highly recommend, we had a great time. They also have lots of kids activities running - there weren't a lot of children during our stay.

The rooms are fantastic all totally brand new and very beautifully decorated and comfortable. Lovely mattresses on the beds too for a great nights sleep

The staff are very friendly and helpful. All willing to help whether it be reception staff, beach staff, or any staff. Reception staff noticed from my passport that it was a special birthday for me so they left me a beautiful little birthday cake in my room! Room was spotlessly clean and well appointed. Bed was super comfortable. The beach is gorgeous with safe swimming, and I love the gardens with the beautiful trees and plants, and the pools.

Room was small - even though it was an updgrade and didnt look like the picture on the website at all. I realise now that the picture we saw was of the garden rooms which are bigger - we werent given an option of remaining in this but were immediately shown to our 'upgraded' ocean view room which wasnt as nice The staff had a very concedencing attitude at times - especially to the taxis and when i was checking out to me - unacceptable an example. we sat to have a beer on the terrace my partner was wearing a swim suit - it was mid afternoon. One of your staff came up and told her to put a top on as it was the restaurant and she had to cover up. She didnt come over to us and say i'm extremely sorry but would you mind covering up but no she hectored my partner in a rude way - we didnt know this was the rule as no one had told us - just rude

As a freshly reopened hotel, everything is fresh and immaculate- hard to fault. Our swim up patio room was excellent, a great inclusive buffet breakfast and very attentive staff

An amazingly beautiful property. I especially love the way the hotel has incorporated nature as part of its infrastructure instead of bulldozing through it like some hotel chains do. You step outside of your room and you're immediately met with thriving, lush foliage, songbirds in tall, mature trees, flowering plants, and the peaceful sound of the Caribbean sea waves washing up on shore. I opted for a pool swim-up room so the pool was just steps away, and there was a cascading cliff waterfall outside my patio which made for an awesome ambience anytime I was out there. Couple things I'd change about the room. You couldn't ask for better water pressure from the shower head, especially if you're like me and appreciate strong pressure BUT the bathtub was terribly outdated. Like from the 90s and it showed. Why they wouldn't opt to just go with a shower stall instead of a shower/tub combo is something I don't understand. I suspect they haven't gotten around to updating the bathrooms yet. Another thing, the A/C unit is positioned on the wall beside the bed. Terrible place for it. You've got cold air blowing directly on you as you lie in bed so it's impossible to have a good night's sleep or even take a nap with the A/C on. All that said, I'd stay at the Colony again. Water activities are included with your stay and I took advantage of the catamaran and paddle boarding. If you want to just lie on the beach you can do that too with complimentary umbrellas and lounge chairs.

This property and staff were amazing! Shiut out to Tyrone the barntender. Also our dinner in the Rum Vault was over the top fantastic. Corey and Misha did an awesome with everything for our private dinner. All staff was fantastic to be honest and the hotel and room were beautifully refurbished.

While this property is very nice (the room, grounds and beachfront) - we found the service and management to be sorely lacking and not in line with expectations for a luxury collection property. Our check in experience was abysmal (very slow, no smile, no welcome drink, no information, poor directions to the room). Staffing in the restaurant was way too low in busy periods, with guests waiting ages for food. We walked past a team meeting in the restaurant one day and the staff all looked like someone had died. Morale is clearly low. On our departure, we booked our airport taxi an hour in advance. No one (front desk, bell hop, management) thought to tell us the highway was closed for a car race, which meant a lot of stress getting to the airport with our 2 young kids. The GM did call our room to wish us happy Thanksgiving and inform us of the special menu - but that was on Thanksgiving, most people prepare beyond that. If I was Marriott HQ I would send someone down to run a review

Colony Club advertises itself as a 5* star hotel with nightly fees for a 5* hotel. We got there and the room wasnt ready which was fine. We decides to go have lunch, only there were no available tables, the service was dire and we'd been travelling 13hrs. What wasnt fine was being told the room would be ready at 3pm, then a few minutes after 3. Then we were told it was a change over room and guests had only just left. We requested a different room only to be told no! We asked to speak with a manager- they were all miraculously in a meeting yet eventually a very nice lady came and sorted. Overall the service was super slow, it took 30mins gor someone to serve coffee. We were never told the main pool was under construction, not when we booked, or during the brief communication from the hotel. Dinner was ridiculous, items were left off of the order, for example, we ordered blackened fish, which was supposed to come with a sauce and cauliflower. The fish came, it was dry, overcooked and no accompliments as per the description. This particular dinner took 45 minutes before we got served. An 1.5hrs before we got the main course. After that, if we ate in, we ordered room service at 6pm and then hoped we got it under 2hrs. The room amenities- the room was cleaned super late every day, we were often back in from activities, the amenities such as shower caps were never replaced and tissues were never replaced. We didnt use anything from the mini bar yet we got charged for items.

The staff were exceptional, they addressed any concerns that i had. Alex the manager remained attentive to the guests. There were lots of welcoming and kind moments.

The reception staff were really great, so friendly and helpful. Same with the bell service guys, really felt welcome and taken care of. The hotel is great but the rooms in the 3 story building by the beach are really tired and need upgrading. Leaks in the ceiling when it rained and obvious water damage in the rooms. The public areas are also tired and need improving. It could be really amazing if these things were done, otherwise I would say it was a good hotel on the low end of 4 stars not 4.5 stars. The beach is fabulous and so are the pools. The spa was also good and they are apparently going to expand it to a larger building. I did have one of the best massages ever. Service 10+, accommodation 5, beach 10+

The staff are very friendly and helpful. All willing to help whether it be reception staff, beach staff, or any staff. Reception staff noticed from my passport that it was a special birthday for me so they left me a beautiful little birthday cake in my room! Room was spotlessly clean and well appointed. Bed was super comfortable. The beach is gorgeous with safe swimming, and I love the gardens with the beautiful trees and plants, and the pools.

The worst service we’ve ever encountered. Staff with few exceptions seemed to resent serving their guests. Especially staff at reception who were rude, aggressive and tried to overcharge us several times. From a dinner that was charged twice to an extra night they tried to charge despite the fact that we had booked the entire stay through hotels.com and the booking confirmed this. And it didn’t even end there. Never an apology for their „mistakes“. This place is far to expensive for this subpar level of service and disrespect to their guests. The property also needs upgrades in many areas, especially the bathrooms. The swim-up rooms actually share the patio with the upstairs room, so no privacy on the patio which is right in front of the bedroom. This wasn’t mentioned in the description. On the plus side are the garden which is beautiful and the very comfortable lounge chairs on the beach. Unfortunately we felt so unwelcomed that this wasn’t enjoyable for us. We will NEVER return to Colony Club.

Lovely property. Service team was generally nice but sometimes a little lukewarm.

The staff couldn’t be nicer. Thanks to Carol for finding my phone at breakfast and tracking us down. Tyrone at bar was equally accommodating. Everything was lovely. One small quibble —please tell guests about water sports on checkin. We only found we could do some activity gratis toward end of stay. But beach, rooms, housekeeping and staff were great.

The concierge was the best.

loved the location of the hotel love the architecture and happy to hear renovations will take place, keeping the style intact

We found the Colony Club to be a great choice. It is full of colonial charm with beautiful gardens. Our room was spacious and really well equipped. The pool area was excellent and it’s location directly on the beach is hard to beat. Breakfast was very good and the overall service from all the staff was first class. Absolutely nothing to fault and will definitely return.

Since this is the last month of operation for the hotel before it closes for a year long renovation project we were blessed with a lot of peace and quiet. The staff, despite their pending furlough, was attentive and caring. Looking forward to the reopening in 2025. It’s a great beach location

Ok i have a two pronged approach to this review If you are 50 and over and love silence, this hotel is perfect for your completely silent trip. A lack of music is apparent from your arrival to departure. If you are younger and want a little music and sound and fun with your afternoon rum punch look elsewhere. It is quiet in every section of the hotel to the point of weirdness and is a completely “sterile environment” A large reason I come To this hotel was the rum vault and I was denied entrance for lack of availability for the entire week. Beach is beautiful, walkable to other places. Staff is great. Choose wisely

The rooms are spacious and the grounds are beautiful and always clean. Staff are genuinely friendly and helpful. Location is great. Can walk into town to shopping and restaurants. Breakfast included is great and so is in room coffee. Great resort for families or for adults.

Good location, Easy to get public transport to some great restaurants or get a taxi. The rooms are clean and tidy. Nice touches of fudge and a bottle of rum punch in the room on arrival as well as rum punch in reception. Complimentary trips and an allowance was given against food and drink due to pool closure. The staff were warm and very attentive.

Always a good choice on the West Coast of Barbados. Large rooms, beautiful gardens and pools. Already planning a return stay.

No kids club or activities, tv in room could improve other than that nothing to complain about. Best beach ever visited in barbados very new modern everything pool very nice staff very nice. But exempensife like the rest of this island. 3 scoops of ice cream for 50usd.

Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.

Property was very quiet due to upcoming renovations over all , very nice love hearing the sound of the waves at night when you sleep.

This property and staff were amazing! Shiut out to Tyrone the barntender. Also our dinner in the Rum Vault was over the top fantastic. Corey and Misha did an awesome with everything for our private dinner. All staff was fantastic to be honest and the hotel and room were beautifully refurbished.

While this property is very nice (the room, grounds and beachfront) - we found the service and management to be sorely lacking and not in line with expectations for a luxury collection property. Our check in experience was abysmal (very slow, no smile, no welcome drink, no information, poor directions to the room). Staffing in the restaurant was way too low in busy periods, with guests waiting ages for food. We walked past a team meeting in the restaurant one day and the staff all looked like someone had died. Morale is clearly low. On our departure, we booked our airport taxi an hour in advance. No one (front desk, bell hop, management) thought to tell us the highway was closed for a car race, which meant a lot of stress getting to the airport with our 2 young kids. The GM did call our room to wish us happy Thanksgiving and inform us of the special menu - but that was on Thanksgiving, most people prepare beyond that. If I was Marriott HQ I would send someone down to run a review

Wonderful and clean beach property. Room was spacious and decent breakfast buffet.

Food and drinks were expensive and walkable restaurants nearby were closed.

Our stay at the Colony Club was amazing, relaxing and staff was wonderful. We had a swim up pool to our patio that was a first for us. The food and service was also amazing. The only negative was construction on the main pool and the noise of the jackhammer during the day.

Overall the stay was nice. Would like to see more variety on the menus and evening entrainment. Looking for to the remodel.

The hotel is nice and we had a pleasant stay. It could use some updates, but overall was very clean and enjoyable. One thing that could be better is communication about offers and options at the property. It took us a couple of days to learn about happy hours, dinner options, etc. The staff is great and very helpful. Great breakfast too!

Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.

The rooms were large, beautiful and clean. Very comfortable bed. Bathroom less impressive. I had a strange check-in where I wasn’t given any information about breakfast times, check-out time, available facilities, and was made to wait for quite a long time to get my room. Breakfast was ok, but there was a morning when I had to ask for tea 3 times before they brought It, and 5 minutes after they brought the pot, they took away my cup. Food at the restaurant was good, but service levels are patchy. Some of the wait staff were lovely, some made you feel they would prefer you not to be there. The beach in front of the hotel was nice. Lovely white sands. However, seems not enough deck chairs. For the prices that are being charged, I was expecting a much better experience.

As a freshly reopened hotel, everything is fresh and immaculate- hard to fault. Our swim up patio room was excellent, a great inclusive buffet breakfast and very attentive staff