Splash Universe Resort

There are so many other waterparks that are 500% better than this one for the same price. My 8 year old granddaughter wanted to leave after 2 hours. This park might be good for small babies and toddlers? Not bigger kids. All the vending machines were out of order. The restaurant was closed. There were hardly any people. We waited 15 minutes to pay to get in when it opened. The arcade was not air conditioned and was unbearable to stay in... Not a good experience. Go to a different waterpark. Would not go here again.

It was fine. Dated hotel attached to a water park. A little expensive for the quality. They didn’t service our room for the two days we were there which seems like something pretty standard to do during a stay. Room was okay. Didn’t offer breakfast. Front desk staff was not friendly. Bar staff was excellent and the cook made me something vegetarian. That was great.

No workable vending machines, elevator not working, breakfast buffet no longer available.

Only one ice machine was working. Otherwise everything was good.

The room was ok. It was clean. Fridge was broken. Air conditioner blew into the curtain but room was not too hot so that was good. The staff was great. Friendly and professional. There was not a working vending machine on site and a lot of the crane machines were not funtioning, low on prizes or broken. The arcade had the same issues. A lot of games not turned on, and the prize games were not stocked with prizes. We still managed to have fun but the cost was expensive. The waterpark was fun but really cold. My seven year old had an amazing time on the many waterslides. My 3 year old had fin but there was only a toddler pool that was less than a goot deep for her to go in. There was no pool for me to swim with her. It was only water slides, splash pads, and a "river" with a forceful current. The snack shack wasnt open, and when i asked about it, i was told they dont do enoigh business during the week. In all honesty, i was one of 4 families there, and by the time we left, we were the only ones there (which was perfect for me). I would honestly go back, but i would stay at a different hotel.

elevator did not work vending machines did not work no breakfast no way to get anything to drink.

The website failed to inform us that the water park wristbands don’t come with the room. All the vending machines and elevators were down the inter time.

The room cards didn't work to get into the pool. The vending maching weren't working. In the room the electric outlets were few and one didn't work. No microwave in the room. There wasn't even a tissue box. There was not a continental breakfast even. It was a expensive trip and common necessary items weren't provided. .

The elevator didn’t work

The staff other then the manger was super nice it’s not stated that u don’t get water park tickets along with ur reservation through Expedia then they wanted $60 a person for tickets once u got there for a small unimpressive water park there was vary few life guards and they weren’t even watching the water just the door to make sure people had wrist bands and game room was not good also no food open on property and that was fine because the kitchen for the snack shack looked nasty

Grimy and dated. Stiff hard beds. Found a roach in the bathroom the morning we were leaving. The light switch for the overhead light also cuts power to the tv, so you can’t watch tv unless the lights are on. Grossest place I’ve ever stayed. Would not go back.

When I went in my room the bathroom had a blob of hair on the wall. They did move me to another room in that room as I was laying in my bed there was a big beetle looking bug on the ceiling

The resort is fantastic. Room was cool. Pool was warm. Cleanliness of the hotel was impressive.

The Staff seemed unfriendly.The room had hair in the sink and something in the toilet. The alarm clock was not plugged in and had some kind of cream dried on it. There was a sharp thing sticking out of the sides of the bed that we kept hitting with our legs. No breakfast and the libby and breakfast area was dirty. I will not stay again. We W

digesting hotel room . just overall disgusting everything .

Dead bugs in the bathroom

Waterpark passes are not included with stay, which is dumb, as that is not listed. Staff is unprofessional. My room which was 134 smelt horrible, the staff only came in and sprayed air freshener. Refrigerator in the room does not work. The shower gel in the shower was not filled. Hair in the tub. Breakfast bar was not served, although it's advertised. Vending machines in the Resort was down. So you couldn't buy snacks or drinks which is crazy.. The WaterPark was hotter than it was outside. Very slippery when trying to walk to different areas of the WaterPark. Lockers for the day was pricey.. be sure to pack drinks and snacks. They charge 2.00 for 50 cent chips and 3.00 for a can of pop. Arcade Room was horrible. No prizes were filled in most of the machines. Very dark & 100° in there. I don't know if their cooling system is down or what.. but $60/ticket for the WaterPark was not worth it.

I will never come back here they had bedbugs and the room was dirty . The pool was dirty the air didn’t work it was terrible

Beautiful clean hotel, great staff

Fingerprints in the dust on the bedside lamp. Tub had not been thoroughly cleaned. Found items in fridge from previous guests. Rest of room clean. Staff friendly and very helpful. Found us a luggage carrier, as customers had not returned them to the lobby. Though busy front desk staff remained friendly and professional with customers at the desk and on the phone. Bed comfortable, room rate reasonable.

Overall set up of the hotel and layout was nice especially if you have a family with kids. I did not find it very enjoyable due to the main bed being dirty with visible things on the blanket. The room felt like a sauna when you first walk in and it did not have a waste basket. The cherry on top for myself was the shower did not warm up at all. Pretty decent place for kids though

Bed and pillows was very comfortable, room was spacious and employees are pleasant and friendly

It was extremely hot in our room and after turning on the air conditioning it barely cooled off and the bed was like sleeping on a rock.

Refrigerator didn't work in room and also remote didn't work for tv....also on Expedia it said it come with pool and waterslide but I had no Access to waterslide totally disappointed

It should be in big bold letters that the water park is an extra $60 per person. The room is very outdated and it looked like the bathroom ceiling was going to cave in.

The room was ok. It was clean. Fridge was broken. Air conditioner blew into the curtain but room was not too hot so that was good. The staff was great. Friendly and professional. There was not a working vending machine on site and a lot of the crane machines were not funtioning, low on prizes or broken. The arcade had the same issues. A lot of games not turned on, and the prize games were not stocked with prizes. We still managed to have fun but the cost was expensive. The waterpark was fun but really cold. My seven year old had an amazing time on the many waterslides. My 3 year old had fin but there was only a toddler pool that was less than a goot deep for her to go in. There was no pool for me to swim with her. It was only water slides, splash pads, and a "river" with a forceful current. The snack shack wasnt open, and when i asked about it, i was told they dont do enoigh business during the week. In all honesty, i was one of 4 families there, and by the time we left, we were the only ones there (which was perfect for me). I would honestly go back, but i would stay at a different hotel.

Very dated, rooms could use some maintenance. Air conditioner had a hard time working.

It was just what we needed. Nice size room Clean

We chose this hotel for the separate bedroom suite, with a door between the king bedroom and the living area, which had a pull out sofa and a nook with bunk beds, so my mother could have some privacy. The decor is log cabin rustic with lots of taxidermied animals in the lobby. The bunk bed was a bit rickety and noisy if you turn in bed. We were happy to have separate TVs for the living and bed rooms. The living area also had a counter height fridge and microwave and table with 2 dining chairs. AC was a window unit in the bedroom so the living area got somewhat warm with the door closed. Breakfast consisted of 4 types of cereal, instant oatmeal, bagels, coffee/ tea, OJ and milk, very skimpy. Water park remains closed, which we expected. My son enjoyed the pool, and as there were very few guests, he had it all to himself. Rooms should have a drying line as the water park will hopefully reopen soon. It's a good basic hotel.

Stayed here after a Michigan night game. The place was super clean, the room was great, was able to get a full 8 hours of sleep on a nice comfortable mattress. Only complaint was we picked up pizza on the way back to hotel, and the room didn’t have a microwave to reheat the pizza. Great service at the front desk, and I’d stay again.

The lady at the front desk has an horrible attitude. Her customer service skills are poor and she shouldn’t be working with anyone or the public if she doesn’t know how to be nice. Overall the room wasn’t bad, but there some areas that were over looked. The property most definitely needs a hot tub.

The front staff was amazing

This was our first two-room vacation, and the staff was extremely friendly and courteous in helping us find the best location. We had a toilet that wouldn't flush, and the staff moved both rooms to a different location in order to rectify the problem. The rooms and overall hotel were clean, the staff was friendly, and we will be returning soon.

I just wanna give the manager Jared 10 stars. He was excellent with customer service went above and beyond that his way to make sure everything was right even though Expedia did not let us know that the tickets for the waterpark was not included. He also made it right, so I just wanna give a big shout out to Jared the manager And.

The check in process was so unorganized. It took over and hour to get checked in as there were 2 long lines. In addition, they never disclosed how much the waterpark tickets would be after advising that the tickets were not included with the room. Then the following day our room keys were deactivated before our check out was scheduled for the next day. The elevator was out of order, so it’s not kid friendly especially when you’re traveling with several bags and have to make multiple trips through a crowded lobby. In addition, the wristbands that I paid for was for my entire stay however, I was not advised that I have to go back to the front desk to get new wristbands for each day, so that was so inconvenient. $300 for 3 tickets for only 2 days, on top of the hotel cost is ridiculous for what they had to offer, which was subpar. I will never be returning, worst experience I’ve had since I’ve travelled over 20 years. They need new management and a tutorial on how to better serve the customers.

Jarrett is man of many hats. He made our visit special. When ever we had a question he was never too busy for us. He was awesome. See you soon

Ok. The owner knows this was coming.. as i told him im gonna blast a bad review. Here it is. I arrived at check in at 2 p.m. Check in was at 3. Ok ok i get it ill come back at 3. We arrived and was notified as well water park passes are not included in the room. Oh thank you for Charging me $35 instead of the $50 a person. It was supposed to be $105 for 3 people. I got charged $120.75? Why i dunno i let that go. Ok so 3 o’clock we come back room is not ready. Come back in 15 min. Ok fine. 45 min later still not ready. Ok now im gettind mad. 4:00 go back its STILL not ready. Now im pissed. Oh sorry were short staffed! Owner man. Its New years Eve! Do better! I go bacl AGAIN and they hand me a room key with my original room Crossed off.. now a different room number was scribbled on it. Yay fine. Whatever we got a room! Wait for it.. we go to the room and see the cleaning lady in the hallway in our room and She says just wait there til im done! WHAT! Now it is 4:45! We finally get to the water park at 5 p.m . Ready for this. The barhrooms Had feces and pee on EVERY toilet! Pee on the floor in the ladies room.. no toilet paper and of course NO soap to wash hands! Ok so lets get to the water park! It had 2 “lifeguards” one looked straight outta the slammer. Wearing slippers! And the other looked 12! No supervision anywhere as they stood at the towel table chatting it up and i watched one hit his vape and hold it in. This olace should be shut down! What a joke

Check in was at 3pm. They asked me to come back in hour room not clean yet. Went back at 4, still not clean. Come back in hour , come back at 5, not clean. Come back please. I told them I’m not leaving again, I will wait here. Got room at about 5:20pm. I ask for discount. They said I have to get it from Expedia!!!

Staff is incredibly friendly and go out of their way to accommodate. Kids had a blast, price was fair and cheaper in hotels.com. Definitely a good stay.

The staff wasn't prepared for so many families this weekend. My 3pm reservation didn’t allow me to gain access tonmy room unril 5pm with the wait. Nightly rate did not include water park access

Lots of stuff in walking distance

Location is great, with several places to eat and shop within walking distance.

We were apprehensive aboit staying at this location due to the reciews. The water park is not open but we were just looking for a place to sleep. The hotel must be connecr with Cabela's as the indoor decor reassembled the store. We were very happy with our stay.

Nice clean quiet lodge style with easy access to local areas of interest

Nice quiet place to stay.

Stayed during week, not many other people there. Property was clean and quiet.

It was quiet and quick place to stay. It was inexpensive due to no waterpark.

I was at this hotel when the waterpark was closed which meant it was very quiet which is exactly what I was looking for.

Very quiet

Landscaping still kind like it’s in the works. I thought it was an empty building at first.

There are so many other waterparks that are 500% better than this one for the same price. My 8 year old granddaughter wanted to leave after 2 hours. This park might be good for small babies and toddlers? Not bigger kids. All the vending machines were out of order. The restaurant was closed. There were hardly any people. We waited 15 minutes to pay to get in when it opened. The arcade was not air conditioned and was unbearable to stay in... Not a good experience. Go to a different waterpark. Would not go here again.

No breakfast Coffee was in a vending machine None of the snack or drink places were open in the water park but you cant have outside food or drinks

It was fine. Dated hotel attached to a water park. A little expensive for the quality. They didn’t service our room for the two days we were there which seems like something pretty standard to do during a stay. Room was okay. Didn’t offer breakfast. Front desk staff was not friendly. Bar staff was excellent and the cook made me something vegetarian. That was great.

No breakfast or dinner options inside hotel.

elevator did not work vending machines did not work no breakfast no way to get anything to drink.

No coffee in room or in lobby. Had to go out to get coffee in the morning.

The room cards didn't work to get into the pool. The vending maching weren't working. In the room the electric outlets were few and one didn't work. No microwave in the room. There wasn't even a tissue box. There was not a continental breakfast even. It was a expensive trip and common necessary items weren't provided. .

Hotel was clean, staff was friendly, I wish the breakfast consisted of a few more items - only cereal, toast, bagels, and apples. The juice for breakfast was something like a Hi-C or sunny Delight. Hoping that improves once they are fully up and running with the water park portion, but other than that, the hotel was great.

Overall very pleased. Only con is there wasn't much for breakfast just cereal not even pastries. But we would still comeback when water park opens with our grandkids

I don't like giving negative reviews but I hope it helps both to the resort's management and fellow travelers. It looks like they've had a hard time keeping up with the place. The grounds were overgrown and appeared unkept. In one of the rooms we booked the toilet tank was off and they hadn't made note not to book the room. Our room, the hairdryer was missing and I had to go get one. On a postive note, the beds were very comfortable. If you are using the water park it'd be a nice place to stay as the rates were very reasonable (book directly with the hotel though, the park fee isn't included when booked through a 3rd party). The bar was fantastic! We had a blast there so that was fun. All in all about a 3.