Hostal Puerta del Sol

Brief stay . Location is perfect. Balcony view is good

Very bad condition the building and the rooms. While we were there the elevator didn't work and the rooms are on floors 3rd and 4th. Bathrooms look dirty and damaged. The location is good BUT cars have no access to the property, so imagine walking 4 blooks with luggage to get there and the elevator doesn't work.

Big room, with kitchenette , clean , incredible location

Great location! Well kept and working facilities. The location is perfect if you’re looking to stay in the center of the city with amazing subway and train connections. For those arriving in taxi, there’s no access to the puerta del sol area, so some walking may be needed if that’s how you’re planning to arrive. The staff is super friendly and the room was impeccable. Totally recommended.

Localização excelente, perto de tudo. Quarto e limpeza impecáveis, pudemos guardar as malas antes do check in. Faltou apenas um mini frigobar, mesmo assim muito bom!

- I wasn’t expecting the bathroom to be outside of the room. It was six feet down a corridor outside the room and required a PIN code to enter. That meant you had to be dressed going to and from and I had to take my phone with me each time to remember the pin. - The room wasn’t cleaned or bed made on the first morning but was on subsequent mornings. - Only camomile and green tea and decaf coffee were available in room, none of which I like. - The complimentary water wasn’t replenished. - The walls were paper thin and I was disturbed by other guests having conversations or running showers.

Poor condition NO hot water

Thanks Víctor for being the main reason I’m grateful of staying at this hotel. You offer a high standard customer service equivalent to a five star hotel, professional and always goes the extra mile to please. This was my third week on vacation and was arriving late night from Barcelona, and Víctor contacted me around 11pm to coordinate the preparation of the key and to tell me that he will be waiting for me even after midnight. There was not iron available, but he was able to find one & take it to my room in less than 5 minutes. Víctor, thanks for always being eager to help & for all your suggestions of the places to visit in the city. Also, thanks to the only lady who guided me with the tours (sorry don’t recall your name). There was no elevator the day I left, Sunday. It was broken since the day before & couldn’t be repaired because of the weekend. She took my heavy suitcase down from the third floor by herself, thank you again. The room is not even close to how it looks on the website photos; not pleasant. The cleaning was really poor, hair everywhere, dirty room, bathroom & the sheets were not that clean, in fact didn’t change it during the 7 nights I stayed. They only made the bed. The balcony doesn’t work, is only decorative & the closure of that door is broken. The noise is terrible; the curtain doesn’t block out the noise, so it doesn’t allow you to sleep (people talking, protests, the noise of the business restocking their merchandise at night, horrible…)

tiene buena ubicación, tiene un lindo balcon, pero las paredes dejan pasar todos los ruidos de las habitaciones contiguas lo que hace muy incomoda la estancia , la recepción solo está disponible una parte de la noche, la habitación con muy pocas amenidades, la limpieza supuestamente la hacen pero a medias.Nunca nos rellenaron shampoo y jabon de ducha que se terminaron al tercer dia :( en mi siguienete estancia buscaría otra opción

La ubicación es muy buena, el lugar es un edificio antiguo remodelado, desde el balcón se apreciaba la estatuilla famosa del oso y el mar dueño! En el corazón de la plaza del sol, el personal muy atento, la cama muy cómoda, solo la cabina del baño muy angosta para bañarse! Volveremos!

Clean room, clean building, clean bathrooms, centric

Localização excelente, perto de tudo. Quarto e limpeza impecáveis, pudemos guardar as malas antes do check in. Faltou apenas um mini frigobar, mesmo assim muito bom!

I highly recommend this property, it was clean, spacious, and located in a fantastic area. I’ll definitely be returning! What truly made the experience exceptional was our host, Victor. He was incredibly kind and attentive, always checking in to ensure we had everything we needed. His thoughtful advice and helpful suggestions made us feel safe, welcomed, and completely at ease throughout our stay 10/10

Thanks Víctor for being the main reason I’m grateful of staying at this hotel. You offer a high standard customer service equivalent to a five star hotel, professional and always goes the extra mile to please. This was my third week on vacation and was arriving late night from Barcelona, and Víctor contacted me around 11pm to coordinate the preparation of the key and to tell me that he will be waiting for me even after midnight. There was not iron available, but he was able to find one & take it to my room in less than 5 minutes. Víctor, thanks for always being eager to help & for all your suggestions of the places to visit in the city. Also, thanks to the only lady who guided me with the tours (sorry don’t recall your name). There was no elevator the day I left, Sunday. It was broken since the day before & couldn’t be repaired because of the weekend. She took my heavy suitcase down from the third floor by herself, thank you again. The room is not even close to how it looks on the website photos; not pleasant. The cleaning was really poor, hair everywhere, dirty room, bathroom & the sheets were not that clean, in fact didn’t change it during the 7 nights I stayed. They only made the bed. The balcony doesn’t work, is only decorative & the closure of that door is broken. The noise is terrible; the curtain doesn’t block out the noise, so it doesn’t allow you to sleep (people talking, protests, the noise of the business restocking their merchandise at night, horrible…)

Staff was really courteous and hotel room was really clean.

Me and my wife have over 12 combined huge bed bug bites. Unacceptable. Couldn’t speak to a manager, tried to get a refund and nothing. STAY AWAY!

tiene buena ubicación, tiene un lindo balcon, pero las paredes dejan pasar todos los ruidos de las habitaciones contiguas lo que hace muy incomoda la estancia , la recepción solo está disponible una parte de la noche, la habitación con muy pocas amenidades, la limpieza supuestamente la hacen pero a medias.Nunca nos rellenaron shampoo y jabon de ducha que se terminaron al tercer dia :( en mi siguienete estancia buscaría otra opción

Staff and location were great. Bathroom smelled like mold and cigarettes - it was quite unbearable to be in there.

Excelente servicio, buena localización y limpio

Excelente el personal. Súper amables y dispuestos a ayudar. La habitación básica, el baño diminuto. La limpieza del cuarto se realiza día por medio. Se escuchan todas las conversaciones de la habitación contigua.

Brief stay . Location is perfect. Balcony view is good

Big room, with kitchenette , clean , incredible location

First, I just want to say that the front desk staff at this hotel are above and beyond the rest, particularly Maud, she was helpful and accommodating to all our requests. The location of this place is fantastic, just in front of the Puerta Del Sol metro station and the oso y el magrono statue. The rooms are clean and spacious, just enough for a comfortable sleep, after a day wondering around with all that Madrid has to offer. Please be aware that the room that you can get it may doesn't have the beautiful view described in the picture and that the bathroom is not in the same room, but in the middle of two other bedrooms, still private, but a little inconvenient, particularly for couples.

- I wasn’t expecting the bathroom to be outside of the room. It was six feet down a corridor outside the room and required a PIN code to enter. That meant you had to be dressed going to and from and I had to take my phone with me each time to remember the pin. - The room wasn’t cleaned or bed made on the first morning but was on subsequent mornings. - Only camomile and green tea and decaf coffee were available in room, none of which I like. - The complimentary water wasn’t replenished. - The walls were paper thin and I was disturbed by other guests having conversations or running showers.

The room was clean but not spotless, the staff was polite and friendly in general and the area is ideal but noisy because of too much crowd.Also the rooms are not sound proof you can hear everything next eg taking a bath or speaking and also the cleaning staff is noisy even around midnight when they reload the stock of amenities.

nos dieron una habitacion muy chica y escondida con baño exterior, por lo que pague, no me parecio buena relación precio calidad, no vuelvo.

Small room for two people

Absolutely loved our stay here we were in the middle of all the main attractions in Madrid!!! I can’t wait to come back!! We are a family of 5 and it was perfect we all had a bed and very spacious!!

Amazing location. Good basic hotel. If u just need a clean place to sleep in an excellent location this place is great

Excelente el personal. Súper amables y dispuestos a ayudar. La habitación básica, el baño diminuto. La limpieza del cuarto se realiza día por medio. Se escuchan todas las conversaciones de la habitación contigua.

Perfect stay! The room was quiet and clean, location exactly what I needed.. but more importantly the staff was amazing. Victor and Alan were so friendly and helpful in every sense of the words. Recommendations and assistance - above and beyond!

I had a wonderful experience at LUTHIA Puerta del Sol. The location is absolutely perfect right in the heart of the city with easy access to everything. The staff were friendly, welcoming, and always ready to help, which made the stay even better. Overall, it was an excellent experience, and I would happily stay here again.

I like to give special thank you to Victor. He ensured my family and I were comfortable and we enjoyed our stay. I recommend this place if you ever need to get the real experience of Madrid. Great location for any and everything. ( Victor gives very good recommendations for restaurants) just ask him.

I highly recommend this property, it was clean, spacious, and located in a fantastic area. I’ll definitely be returning! What truly made the experience exceptional was our host, Victor. He was incredibly kind and attentive, always checking in to ensure we had everything we needed. His thoughtful advice and helpful suggestions made us feel safe, welcomed, and completely at ease throughout our stay 10/10

Thanks Víctor for being the main reason I’m grateful of staying at this hotel. You offer a high standard customer service equivalent to a five star hotel, professional and always goes the extra mile to please. This was my third week on vacation and was arriving late night from Barcelona, and Víctor contacted me around 11pm to coordinate the preparation of the key and to tell me that he will be waiting for me even after midnight. There was not iron available, but he was able to find one & take it to my room in less than 5 minutes. Víctor, thanks for always being eager to help & for all your suggestions of the places to visit in the city. Also, thanks to the only lady who guided me with the tours (sorry don’t recall your name). There was no elevator the day I left, Sunday. It was broken since the day before & couldn’t be repaired because of the weekend. She took my heavy suitcase down from the third floor by herself, thank you again. The room is not even close to how it looks on the website photos; not pleasant. The cleaning was really poor, hair everywhere, dirty room, bathroom & the sheets were not that clean, in fact didn’t change it during the 7 nights I stayed. They only made the bed. The balcony doesn’t work, is only decorative & the closure of that door is broken. The noise is terrible; the curtain doesn’t block out the noise, so it doesn’t allow you to sleep (people talking, protests, the noise of the business restocking their merchandise at night, horrible…)

Super friendly staff, nice room, central location and a great price. No complaints.

Loved the location, right in the heart of the city and located close to the metro which made it easy to get around. Maude, the receptionist was courteous and very helpful. Had a great stay!

Me and my wife have over 12 combined huge bed bug bites. Unacceptable. Couldn’t speak to a manager, tried to get a refund and nothing. STAY AWAY!

tiene buena ubicación, tiene un lindo balcon, pero las paredes dejan pasar todos los ruidos de las habitaciones contiguas lo que hace muy incomoda la estancia , la recepción solo está disponible una parte de la noche, la habitación con muy pocas amenidades, la limpieza supuestamente la hacen pero a medias.Nunca nos rellenaron shampoo y jabon de ducha que se terminaron al tercer dia :( en mi siguienete estancia buscaría otra opción

Muy bien el hotel para quedarse en pleno Madrid y poderlo caminar, el chico de recepción llamado Víctor fue súper amable.

Very bad condition the building and the rooms. While we were there the elevator didn't work and the rooms are on floors 3rd and 4th. Bathrooms look dirty and damaged. The location is good BUT cars have no access to the property, so imagine walking 4 blooks with luggage to get there and the elevator doesn't work.

I had a wonderful experience at LUTHIA Puerta del Sol. The location is absolutely perfect right in the heart of the city with easy access to everything. The staff were friendly, welcoming, and always ready to help, which made the stay even better. Overall, it was an excellent experience, and I would happily stay here again.

Great location! Well kept and working facilities. The location is perfect if you’re looking to stay in the center of the city with amazing subway and train connections. For those arriving in taxi, there’s no access to the puerta del sol area, so some walking may be needed if that’s how you’re planning to arrive. The staff is super friendly and the room was impeccable. Totally recommended.

Excellent location

Loved the location, right in the heart of the city and located close to the metro which made it easy to get around. Maude, the receptionist was courteous and very helpful. Had a great stay!

Everything was fantastic. We were right in the center of it all. Convenient location. Everything was perfect!!

Local ok. Nada extraordinário. Talvez o melhor seja a localização. É bem central. Não aconselho para quem gosta de tranquilidade.

Absolutely loved our stay here we were in the middle of all the main attractions in Madrid!!! I can’t wait to come back!! We are a family of 5 and it was perfect we all had a bed and very spacious!!

The location is very convenient, close to shopping and dining places

Amazing location. Good basic hotel. If u just need a clean place to sleep in an excellent location this place is great