Comfort Inn & Suites Medina NY near Erie Canal

Cycling the Erie Canal. Unfortunately, this hotel does not allow bikes in the rooms-one of the few. for those of us who pack light with frame packs and rear seat packs it is difficult to remove the packs. There is no reason not to allow bikes in the room given that majority of hotels do allow bikes and some hotels who have a high number of cyclists like Cumberland MD that service cyclists riding the GAP and C&O trail even have a hose available to clean off your bike! We had to use a car wash down the street to wash off our bikes. They did have a separate shed to lock bikes they touted as a solution. Hotel was empty-just cyclists on the night we stayed

Nice that they had special area to secure bikes

I asked for an accessible room and it was fantastic, met all my needs and concerns - the washer/dryer was also helpful

The motel seemed new. There was no sign which was disconcerting but the place was lovely. Only one person on staff but he managed well considering he was alone. The beds were comfortable. The food was good.

Seems relatively new. Located by itself. Seems short on staff (just an opinion), then again seemed to be fewer people staying in the motel, judging by the cars in the lot. But very clean, well designed.

This facility appears to be brand new. Everything is clean and beautiful and well-stocked. The man at the check was friendly and helpful. We really liked him. The hotel does not yet have a sign out front and there is nothing within walking distance but plenty of restaurants near by if you have a car. Easy access to downtown Medina with its wonderful, historic buildings.

New property. Clean and quiet. Coffee was always available. Breakfast was great!

Staff was AMAZING. Only thing that would have made it better is a pool

The building was relatively new, and the staff was super friendly

The hotel had no visible signage inside or out and there were very few guests. In fact, I only saw 5 other people and they were in town to attend the same wedding. It made for a quiet stay but it was a bit creepy (It was Halloween.) The hotel staff was very friendly and the room was spacious and comfortable. Although I was ultimately only charged for the three nights I actually stayed, there was a problem with the billing while I was onsite. I had reduced my stay from 4 to 3 nights, prior to arriving, and in the morning I realized I had been charged for the original 4 nights plus an additional night. The clerk said it was because I had reserved my stay until Friday which was not the case and I even showed her the itinerary from Hotels.com but she said the manager would need to handle the situation but he was not available until 4pm which was the time of the wedding. The next day was busy with another family activity and a flat tire on my van. On Thursday, the day of my departure, I found a tire repair shop and then returned to the hotel to checkout. That same clerk I had dealt with previously said I wasn’t scheduled to leave until Friday. I reminded her I never reserved a room for that night and said I would be calling the manager once I returned home but that I needed to leave then. Once I returned home I noticed a charge for another night on my credit card. These were all pending charges but it was over $1100 for 6 nights when I only stayed for 3. Good ending thankfully.

The property was ok, the hotel itself was VERY clean and quiet. The manager's were very friendly!

Staff was very helpful and welcoming. Room was very clean and loved the breakfast option included in my reservation. Will definitely stay there again when visiting Ellen J Goods in Medina for their fantastic Crafting Retreats!

This facility appears to be brand new. Everything is clean and beautiful and well-stocked. The man at the check was friendly and helpful. We really liked him. The hotel does not yet have a sign out front and there is nothing within walking distance but plenty of restaurants near by if you have a car. Easy access to downtown Medina with its wonderful, historic buildings.

hotel and room are very clean. quiet and peaceful place. Delicious breakfast included in the price of the booking. Thanks a lot!!!

Very clean. Great room service. Clean towels every day. Great free breakfast.

New property. Clean and quiet. Coffee was always available. Breakfast was great!

Staff was wonderful. Clean rooms. Entire stay was perfect. Will stay here again when in the area.

Everything was easy, clean and friendly

Very clean, I enjoyed my stay!! Would def recommend

This hotel had everything I always wanted in a travelers hotel. Shower instead of tub, plenty of outlets for electronics including USB outlets. And to top it off, a light sensitive nightlight in the bathroom. This place was like a dream come true. Bed was comfy, linens were nice and the whole hotel was very clean.

The property was ok, the hotel itself was VERY clean and quiet. The manager's were very friendly!

The property was clean but the bathroom was extremely small and the air conditioning did not get cold.

I asked for an accessible room and it was fantastic, met all my needs and concerns - the washer/dryer was also helpful

The motel seemed new. There was no sign which was disconcerting but the place was lovely. Only one person on staff but he managed well considering he was alone. The beds were comfortable. The food was good.

Everythingwas right. The room wa sgreat except no closet space.

New property. Clean and quiet. Coffee was always available. Breakfast was great!

New. Quiet comfortable beds

Beautiful, new hotel with nice rooms. Breakfast was excellent. The staff was helpful and friendly.

The hotel had no visible signage inside or out and there were very few guests. In fact, I only saw 5 other people and they were in town to attend the same wedding. It made for a quiet stay but it was a bit creepy (It was Halloween.) The hotel staff was very friendly and the room was spacious and comfortable. Although I was ultimately only charged for the three nights I actually stayed, there was a problem with the billing while I was onsite. I had reduced my stay from 4 to 3 nights, prior to arriving, and in the morning I realized I had been charged for the original 4 nights plus an additional night. The clerk said it was because I had reserved my stay until Friday which was not the case and I even showed her the itinerary from Hotels.com but she said the manager would need to handle the situation but he was not available until 4pm which was the time of the wedding. The next day was busy with another family activity and a flat tire on my van. On Thursday, the day of my departure, I found a tire repair shop and then returned to the hotel to checkout. That same clerk I had dealt with previously said I wasn’t scheduled to leave until Friday. I reminded her I never reserved a room for that night and said I would be calling the manager once I returned home but that I needed to leave then. Once I returned home I noticed a charge for another night on my credit card. These were all pending charges but it was over $1100 for 6 nights when I only stayed for 3. Good ending thankfully.

This hotel had everything I always wanted in a travelers hotel. Shower instead of tub, plenty of outlets for electronics including USB outlets. And to top it off, a light sensitive nightlight in the bathroom. This place was like a dream come true. Bed was comfy, linens were nice and the whole hotel was very clean.

Extremely friendly staff at check in and at check out. New hotel.

The guy in the front desk was very polite. He also spend time with us talking about the things we can do in the area.

Check in and out was a smooth process, staff were sweet!

Checking out was an absolute nightmare. The lady im pretty sure was on drugs. I told her i needed to pay 69$ cash and 150$ card and it was a whole 30 minute process for this woman to understand what i ment, you had to of been there to understand its too much to write. She was very rude and snarky did not listen to anything i tried explaning to her. Terrible.

Our stay wasn’t “terrible”, a hotel is a hotel. Clean, comfortable beds, clean sheets, hot shower, continental breakfast in the morning ( only served from 7am-10am where almost all other hotels I’ve visited breakfast starts at 6am) And with the unfortunate lack of any other hotels close to the vicinity of Medina NY options are extremely limited, but we booked our stay and hoped for the best. Our teenage child had an over the weekend event in the area and needed a close by establishment to return to overnight, while myself and significant other chose to attend a concert at Highmark Stadium in Buffalo and would return a few hours later than or child would finish for their day. All mentioned factors worked out perfectly, the sad and disappointing point is this hotel’s check in time is 3pm also the same as almost any other while we were willing to pay an added fee to check in early,also like almost any other offering early check in/late check out this hotel does not and would not allow this. They claimed on a voice phone call they were short staffed, were extremely booked and couldn’t ensure a room would be clean in time for an earlier check in. We decided to venture through the town to kill some time and after a few hours went to the hotel to face to face ask if we could pay an added fee to check in early and was once again turned away so for another 2.5 hours sat in their empty parking lot, while we were told it was extremely booked and very busy If we can help we won’t be back

Staff was very helpful and welcoming. Room was very clean and loved the breakfast option included in my reservation. Will definitely stay there again when visiting Ellen J Goods in Medina for their fantastic Crafting Retreats!

Room was immaculate condition. The staff was very attentive and friendly.

Staff was AMAZING. Only thing that would have made it better is a pool

The hotel had no visible signage inside or out and there were very few guests. In fact, I only saw 5 other people and they were in town to attend the same wedding. It made for a quiet stay but it was a bit creepy (It was Halloween.) The hotel staff was very friendly and the room was spacious and comfortable. Although I was ultimately only charged for the three nights I actually stayed, there was a problem with the billing while I was onsite. I had reduced my stay from 4 to 3 nights, prior to arriving, and in the morning I realized I had been charged for the original 4 nights plus an additional night. The clerk said it was because I had reserved my stay until Friday which was not the case and I even showed her the itinerary from Hotels.com but she said the manager would need to handle the situation but he was not available until 4pm which was the time of the wedding. The next day was busy with another family activity and a flat tire on my van. On Thursday, the day of my departure, I found a tire repair shop and then returned to the hotel to checkout. That same clerk I had dealt with previously said I wasn’t scheduled to leave until Friday. I reminded her I never reserved a room for that night and said I would be calling the manager once I returned home but that I needed to leave then. Once I returned home I noticed a charge for another night on my credit card. These were all pending charges but it was over $1100 for 6 nights when I only stayed for 3. Good ending thankfully.

Melissa at the reception was wonderful. She is very friendly and hospitable. She assisted us and provided updates during a thunderstorms when we were getting ready to go biking.

The area can use more restaurants, but the hotel was great.

Seems relatively new. Located by itself. Seems short on staff (just an opinion), then again seemed to be fewer people staying in the motel, judging by the cars in the lot. But very clean, well designed.

Clean and convenient to our destination. The young lady who checked us in was WONDERFUL

This facility appears to be brand new. Everything is clean and beautiful and well-stocked. The man at the check was friendly and helpful. We really liked him. The hotel does not yet have a sign out front and there is nothing within walking distance but plenty of restaurants near by if you have a car. Easy access to downtown Medina with its wonderful, historic buildings.

Rural

The location was perfect! Quiet, spacious, super clean and plenty of amenities. We ordered pizza from a local pizza place and it was Amazing!

A little on the pricey side, as well as pricey on what little snacks that were available. Breakfast was good and primary reason for chosing this particular establishment was location.

A quick overnight stay while visiting friends in the area. Hotel felt like an oasis in the middle of nowhere but we didn't travel any further west and in rural NY a whole town could have been hidden around the next hill or bend. Hotel was exceptionally quiet, we were the only guests around when we went down for breakfast; food was good and the quiet setting was perfect for the hangover I was nursing lol.

Our stay wasn’t “terrible”, a hotel is a hotel. Clean, comfortable beds, clean sheets, hot shower, continental breakfast in the morning ( only served from 7am-10am where almost all other hotels I’ve visited breakfast starts at 6am) And with the unfortunate lack of any other hotels close to the vicinity of Medina NY options are extremely limited, but we booked our stay and hoped for the best. Our teenage child had an over the weekend event in the area and needed a close by establishment to return to overnight, while myself and significant other chose to attend a concert at Highmark Stadium in Buffalo and would return a few hours later than or child would finish for their day. All mentioned factors worked out perfectly, the sad and disappointing point is this hotel’s check in time is 3pm also the same as almost any other while we were willing to pay an added fee to check in early,also like almost any other offering early check in/late check out this hotel does not and would not allow this. They claimed on a voice phone call they were short staffed, were extremely booked and couldn’t ensure a room would be clean in time for an earlier check in. We decided to venture through the town to kill some time and after a few hours went to the hotel to face to face ask if we could pay an added fee to check in early and was once again turned away so for another 2.5 hours sat in their empty parking lot, while we were told it was extremely booked and very busy If we can help we won’t be back

Staff was very helpful and welcoming. Room was very clean and loved the breakfast option included in my reservation. Will definitely stay there again when visiting Ellen J Goods in Medina for their fantastic Crafting Retreats!

The motel seemed new. There was no sign which was disconcerting but the place was lovely. Only one person on staff but he managed well considering he was alone. The beds were comfortable. The food was good.

hotel and room are very clean. quiet and peaceful place. Delicious breakfast included in the price of the booking. Thanks a lot!!!

Very clean. Great room service. Clean towels every day. Great free breakfast.

New property. Clean and quiet. Coffee was always available. Breakfast was great!

A little on the pricey side, as well as pricey on what little snacks that were available. Breakfast was good and primary reason for chosing this particular establishment was location.

A quick overnight stay while visiting friends in the area. Hotel felt like an oasis in the middle of nowhere but we didn't travel any further west and in rural NY a whole town could have been hidden around the next hill or bend. Hotel was exceptionally quiet, we were the only guests around when we went down for breakfast; food was good and the quiet setting was perfect for the hangover I was nursing lol.

Beautiful, new hotel with nice rooms. Breakfast was excellent. The staff was helpful and friendly.