Chateau Renault

The hotel and venue is absolutely gorgeous! The Customer Service is amazing and the rooms are beautiful! Will be a regular spot to stay for me when visits the area for work!

The young girl at check out was unnecessarily rude with a snippy attitude on Friday 1/2/26 at 10 am .She was annoyed that I asked for a receipt because it meant she had to walk across to the printer. I was told being as though we booked through a third party app she didn't think it was important because it "was just $60" . I was an inconvenience to her even though I came back in and patiently waited and was polite in asking. Booking 3rd party doesn't warrant less than customer service. Our check in staff was wonderful and the bartender Vince was also great at customer service when we were purchasing our bottle of champagne. Check out is just as important if not more because its the last step in customer engagement. Check out was a fail.

Check in was awesome, the front desk person was very knowledgeable and friendly,

Yes

Clean room. Friendly staff.