Dutch Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

Very friendly and welcoming staff. Small hotel with nice rooms and 2 beautiful decks with a gorgeous view of nyc skyline.

I would describe this as a cool boutique hotel that has stripped away all the extraneous services that you rarely use anyway. Everything is managed through the Sonder app (including the room key!) and all though there are people at the front desk, you don't really need to interact with them unless you have a specific question. Maybe not the place to stay if you're looking for a pampering room service kind of stay, but if your intention is to out most of the day and come back to a nicely designed super comfortable place at night stay here. Also, REALLY NICE SHEETS!

I don’t like your model. Nightly apartment rentals in soulless buildings are not a hotel equivalent. This property felt like a hostel in the common areas. The room was clean but apart from the nice bedding, it felt like a modern/newish 3 star business hotel. The elevator was a freight elevator, the common areas not inviting nor engaging. I don’t care how nice the sofa is, I don’t want to sit in a cavernous basement, it felt like a frat house decorated by Ikea.

I think the rooftop terrace area is great.

Beautiful sight of Empire State Bldg and Brooklyn Bridge from 8th floor balcony. Modern furniture and security.

Feedback on my stay I Paid high price for 4 nights room with terrace Positive: nice Manhatten views, friendly staff Negative: all the rest. where shall I start Cleaning/changing towels/bed linned. Only happened once during the stay. I was on 1st day informed, that it needed to be requested….which I then did. Still nothing happened. Unacceptable. It’s a self service hotel. Expect no service. No in room telephones to call reception etc. Staff: all though friendly, especially front desk were laisy. Mourning in front of guest and showing no interest. Also gave contradictive information . After 5pm, there were nobody in reception, during day up to 4-5 staff…but still they were doing nothing! Hotel: ok’ish. Nothing special. Very std Check-in. Requested same information several times. Lack of professionalism Location: near metro. However area is no eye candy. Had I paid half, i would have considered it reasonable. Prices are in general high in NYC, but for this price there are much better options

Elevator ... only one. Would take a while during busy times

Sonder The Dutch in Long Island provides little beyond the room itself. You’re expected to pick up your own towels, they charge extra for room cleaning, and there are no vending machines. When I asked about the broken ice machine, the front assistant casually mentioned that it’s just not plugged in. Additionally, when I inquired about the fine print on their app regarding cleaning charges, the staff claimed those fees don’t apply at this location—an explanation that felt inconsistent and confusing. Unlike other hotels we have stayed at, the high weekend rates carry over into weekdays even though they would offer lower rates for new reservations. When I inquired about an early checkout, I was told I could leave but would still be charged for the rest of my stay on the higher rates. It also seems intentional that there’s no manager on-site, making it impossible to address concerns or hold anyone accountable. The encounter my husband had with the staff was horrible. They resisted giving information on where to file complaints and would not speak with Sonder’s corporate office on the phone. We did finally resolved the issues with an upper level staff the following day, but this experience was so disappointing that I will never stay at another Sonder-branded hotel anywhere in the world. Their lack of accountability, inconsistent practices, and disregard for guest satisfaction make this brand a complete no-go for me. Definitely not worth the cost.

Nice place and a nice rooftop view. I like it

Great hotel - nice room, comfortable bed, super cool view from the roof top. Only thing that can be improved is the elevator - it is extremely slow!

Check in experience was different, so my only advice is watch for an email from the property before arrival. It wasn't difficult, just wasn't expecting it and had to complete when we got to the hotel. Staff on site was extremely helpful and everyone was also very friendly. We found this location to be convenient for public transit, yet "off the beaten path" a little so it was nice and quiet. We felt safe, and everything was clean and well cared for. We did not spend a lot of time in the hotel as we were there for the US Open, which was very easy to get to from the hotel via public transportation.

Very clean, nice amenities downstairs, lockers to keep your luggage in which was my favorite. Not too small at all, nice workers.

Hallway and room had a faint smell of puke. Blood on the bed and bed sheets, pretty worn room. We found hair and dust all over the room including shower and bed. Walls were paper thin and we could hear other guests conversations in the hallway, also heard all sounds from the elevator. A/C was very loud and did not work well. Staff were nice.

Clean, close to places, security was helpful

Overall it was excellent, the only comment is that the room was cleaned late in the afternoon which bothered us a bit.

Very clean, quiet room. Perfect for 4 nights while we were in town for the United Airlines half marathon. Easy access to trains and quick trip into Manhattan. Coffee machine and water on ground floor. Using the mobile app to access the room is very quick and convenient.

Good but had a towel that had blood on it. The A/C had a little leak that got on my shoes.

Very disappointed in the service and cleanness of the hotel. Our tv didnt work and was told that no one could fix it till the morning. When i turned down the bedding their was dark long hair strands on the sheets snd the pillow cases were stained. We were told thst housekeeping would come the next day. Told the front desk that was not accetpable . So she brought sheets up in a brown bag and said here. Asked if she was going to make the bed, she said no that we would have to do it. I told her that we would like to cancel the rest of our stay. I will never stay in your hotel again. I have told this story to all the people i have visited and will continue to tell what happened to us .

I stayed on business in Oct 2022. The location and price are so so, decent distance from the subway. I was trying to save some cash, because Manhattan hotel prices are insane. So the compromise of a little extra time on the subway and a no-frills hotel felt worth it for me as long as it was clean. There were a few fatal issues that make it highly unlikely I would recommend Sonder the Dutch, namely the cleanliness of the room - which is something management has full control over. First, the room was unclean on check in - dust all over the surfaces and under the bed - which is exposed - was full of dust and hairballs. Plus, the kettle was full of mold. Super gross. I just decided I wouldn’t use it, and would wipe down the desktops myself with a wet facecloth. Fine. Housekeeping does not come unless you request them 24 hours in advance. I requested a cleaning after three nights. I came back to my room at the end of a long day on the 4th night, looking forward to my room being clean and fresh - the cleaning staff had not come. I talked to customer service and they said I was on the list, but they were backed up. At that point I was in for the night (and it had been 36 hours since the request). They showed up three hours later and I told them not to worry about it as I was ready for bed and wasn’t going to leave my room in my pjs so someone could clean. They only give one of each towel.Also the shower sprays water all over the floor. Wish this space were longer to review - avoid!

Nice and clean property. Good location and close to train station. Room had tea, coffee maker, microwave, and fridge. Only thing missing was a gym on the property.

This property is clean, has a lovely lounge, and is close to public transport to Manhattan. The room was simple. The only drawback was the bed was a little hard for my taste.

Rooms are small, noise travels through behind the door so no real privacy if working remote. Wouldn’t stay at this location again.

Conveniently located to subway and great view of the city. Roomy, stylish and comfortable.

The rooms are very loud, you can hear guests arriving in the middle of the night. The room wasn’t deep cleaned, hallways a bit shabby. Overall the pictures make it more than it really is.

It was a fun stay in a great room. The bed was very comfortable.

The property is very clean and the design looks nice and the front desk employees are very helpful and kind. However the walls and doors are incredibly thin. I heard every baby and TV and music speaker up and down the hall and every time the elevator opened. (at least it’s not in Manhattan where there would be cars honking and sirens wailing.) Bring earplugs nonetheless!

Very close to the subways and easy to get around. The room was cute and comfy

Great hotel - nice room, comfortable bed, super cool view from the roof top. Only thing that can be improved is the elevator - it is extremely slow!

Nice views of city.

Great room! Short walk to train station and good options for food and coffee in the area. Fairly quiet but you can hear some noise and sounds from the hallway.

Wouldn’t let me check in process was horrible

I didn’t get a room after waiting over an hour to check in. It was oversold

Travis and the staff at the Sonders (THE DUTCH) are amazing. This is our third time staying here and we recommend this place to anyone. The views of Manhattan are amazing too. This place is quiet and near to everything you would like to do in NYC.

Whilst a nice Sonder property, the service provided by Customer Service via the app will make me never book a Sonder again. The entry code did not work on check in. The WiFi did not work. The screen fell off of the window from the apartment upstairs onto my terrace - pretty dangerous. Worse than all they charged me 2 x $1000 charges to my credit card - for a stat that was paid in full three months before. I still have not had this refunded 3 days AFTER my stay. The attitudes, nonchalance and tone of the advisors via the app is nothing short of disgusting. While they have admitted I identified an error at their side, simply refused to escalate to correct the error at their side to resolve. I still await $1000+ for a stay that didn’t even cost that much! I would highly recommend staying away from Sonder, as I will now do having been a pretty frequent visitor in the past.

Check in experience was different, so my only advice is watch for an email from the property before arrival. It wasn't difficult, just wasn't expecting it and had to complete when we got to the hotel. Staff on site was extremely helpful and everyone was also very friendly. We found this location to be convenient for public transit, yet "off the beaten path" a little so it was nice and quiet. We felt safe, and everything was clean and well cared for. We did not spend a lot of time in the hotel as we were there for the US Open, which was very easy to get to from the hotel via public transportation.

Ease of access and views were great. Staff were friendly and helpful

Sonder The Dutch in Long Island provides little beyond the room itself. You’re expected to pick up your own towels, they charge extra for room cleaning, and there are no vending machines. When I asked about the broken ice machine, the front assistant casually mentioned that it’s just not plugged in. Additionally, when I inquired about the fine print on their app regarding cleaning charges, the staff claimed those fees don’t apply at this location—an explanation that felt inconsistent and confusing. Unlike other hotels we have stayed at, the high weekend rates carry over into weekdays even though they would offer lower rates for new reservations. When I inquired about an early checkout, I was told I could leave but would still be charged for the rest of my stay on the higher rates. It also seems intentional that there’s no manager on-site, making it impossible to address concerns or hold anyone accountable. The encounter my husband had with the staff was horrible. They resisted giving information on where to file complaints and would not speak with Sonder’s corporate office on the phone. We did finally resolved the issues with an upper level staff the following day, but this experience was so disappointing that I will never stay at another Sonder-branded hotel anywhere in the world. Their lack of accountability, inconsistent practices, and disregard for guest satisfaction make this brand a complete no-go for me. Definitely not worth the cost.

The room was nice and clean, but everything else didn’t look like a hotel. Barely any lobby, hallways look like a hostel. Weird checkout process! After a long flight, you stand by a tiny counter and verify your identity by with scanning your documents - 5-6 step —- required process :((( the people at the reception don’t really do anything not even smile or try to be welcoming. All they say, check your email, complete the process….

Had a great stay and the service being all online was new but all went smoothly

Staff was friendly and helpful. Liked how seamless check-in and check out was. Would return again.

Conveniently located to subway and great view of the city. Roomy, stylish and comfortable.

Check in experience was different, so my only advice is watch for an email from the property before arrival. It wasn't difficult, just wasn't expecting it and had to complete when we got to the hotel. Staff on site was extremely helpful and everyone was also very friendly. We found this location to be convenient for public transit, yet "off the beaten path" a little so it was nice and quiet. We felt safe, and everything was clean and well cared for. We did not spend a lot of time in the hotel as we were there for the US Open, which was very easy to get to from the hotel via public transportation.

I was very concerned about staying at this location. However, I will say that this is definitely where I will stay again when I return in a few months. Hotel staff is awesome. Room very clean. There is no breakfast like at most chain hotels but the deli around the corner has that covered. Restaurants are in walking distance and I felt very safe just walking around enjoying the NY city evenings. No parking at this hotel if u have a vehicle. I think there’s a garage a block away but i Uber’d so it didn’t matter. Enjoy Sonder the Dutch. Great place to stay at a very reasonable price.

The Dutch was convenient and easy to travel to and from the airport as well as get into Manhattan island, only being 1-2 stops away from Manhattan. The hotel had a great view and nice patios as well as good restaurants and a couple nice bodegas near by

Great view of Manhattan. Close to the subway and not a lot of tourist in the neighborhood.

excellent, clean space with friendly front desk and easy to navigate. plenty of coffee and food options in walking distance and close to the subway. very short commute into manhattan.

This place is very clean in a quiet neighborhood in queens has a roof top with a great view of the nyc sky line and queens bridge quite at night around plenty shopping an convience to the train systems

Very close to the subways and easy to get around. The room was cute and comfy

Nice and clean property. Good location and close to train station. Room had tea, coffee maker, microwave, and fridge. Only thing missing was a gym on the property.

Easy access to subway

No breakfast

I was very concerned about staying at this location. However, I will say that this is definitely where I will stay again when I return in a few months. Hotel staff is awesome. Room very clean. There is no breakfast like at most chain hotels but the deli around the corner has that covered. Restaurants are in walking distance and I felt very safe just walking around enjoying the NY city evenings. No parking at this hotel if u have a vehicle. I think there’s a garage a block away but i Uber’d so it didn’t matter. Enjoy Sonder the Dutch. Great place to stay at a very reasonable price.

The Dutch was convenient and easy to travel to and from the airport as well as get into Manhattan island, only being 1-2 stops away from Manhattan. The hotel had a great view and nice patios as well as good restaurants and a couple nice bodegas near by

I love this place! Employees are super sweet and easy to talk to. We were pretty close to transportation and some stores or food places!!

excellent, clean space with friendly front desk and easy to navigate. plenty of coffee and food options in walking distance and close to the subway. very short commute into manhattan.

Great room! Short walk to train station and good options for food and coffee in the area. Fairly quiet but you can hear some noise and sounds from the hallway.