En los hoteles españoles, pueden aplicarse cargos obligatorios por cenas de gala. Los huéspedes deben contactar directamente con el hotel para obtener más información.Front desk opening hours 08:00 - 23:00.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
- This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).
- This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC).
We have included all charges provided to us by the property.
- Laundry fee: EUR 8 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
We operate an ONLINE CHECK-IN system, which allows you to access all the necessary information to enter the hostel and offers flexibility for late arrivals. On the day of check-in, you will receive an email with the link to complete the online check-in. It's very simple, but we will request mandatory information in accordance with Royal Decree 933/2021 on Traveler Registration.
Hours
Check-in: 2 PM - 10 PM
Check-out: 10:30 AM
Reception: 1 PM - 9 PM
Pets are not allowed.
Smoking is not allowed in the hostel.
Please remain silent after 11:00 PM.
# ##TERMS AND CONDITIONS##
## A. RESERVATION AND PAYMENT TERMS
**Booking Confirmation:** The reservation is confirmed only when full payment is processed, without exception. Reservations without advance payment or cash payments are not accepted.
**Rates Included:** Accommodation, current taxes, and specified basic services. Any additional services, upgrades, or exceptional expenses will be billed separately.
All transactions are made in euros (€), unless expressly stated.
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## CANCELLATIONS, MODIFICATIONS, AND NO-SHOWS
### Direct Reservation Modification
- **Change of date or room:** subject to availability.
- **Higher:** immediate payment of the difference.
- **Lower:** no monetary refund; offers equivalent services.
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## LIVING RULES AND RIGHT OF ADMISSION
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**Minimum age:** 18 years.
**Pets:** Not allowed.
**Prohibitions:** Smoking, vaping, excessive drug or alcohol use, carrying weapons, making disturbing noise, violent or disruptive behavior. Lack of personal hygiene that makes socializing uncomfortable, failure to respect quiet hours, entering with unregistered outsiders, etc. Violation of any community coexistence rules according to our values.
Failure to comply with these rules will entitle management to cancel the stay **immediately and without refund**, as well as to request the guest's eviction.
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## ROOM CHANGES
Room changes apply only to direct reservations and are subject to availability:
- **Upgrade to a higher category:** immediate payment of the difference.
- **Downgrade:** There is no monetary refund; Nest Hostels may offer **compensation** such as additional services or discounts on future stays.
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## OVERBOOKING RESOLUTION
### Equivalent Alternative Accommodation (Priority Option)
In the event of overbooking, the guest will be relocated at no additional cost to a property of a similar or higher category, prioritizing other hostels in the Nest chain.
### Full Refund (Secondary Option)
If equivalent options are not available, a 100% refund of the amount paid, including extras or taxes, will be issued within 24 hours of the situation being identified.
### Immediate Communication and Assistance
Nest Hostels will notify the situation as far in advance as possible, or at check-in if it has not been identified previously. Our team will provide direct assistance to resolve the situation quickly, transparently, and with respect for the guest.
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## H.LEGAL LIABILITY AND APPLICABLE LAW
Nest Hostels operates in accordance with **Royal Legislative Decree 1/2007 (Consumer Protection)** and tourism regulations in the **Canary Islands and Ibiza**.
The establishment's liability is **limited to the amount paid** by the guest.
Any dispute will be resolved according to Spanish law and before the courts of the jurisdiction where the accommodation is located.
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**Acceptance:** These terms take effect upon confirmation of your reservation and remain binding throughout your stay.
We look forward to your visit.
The @Duque Nest Hostel team
