Wellbrook Rooms

Cutlery althogh not used- dirty, bed horrible- no sleep

Property is within a private road, with very limited access to visitors. There are a couple of visitors' parking spaces, but those were occupied when I arrived, so I had to park in the nearby public car park. This was free after 6pm, but I had to leave before 9am the next morning to avoid being charged for parking. Other than that, my stay was fine - room was clean and comfortable, and shared bathroom was not an issue, as I think I was the only guest that night.

Lovely property! Stuart was great!

I booked at 3pm and arrived after 6pm but no one was there. I had not received any correspondence so i phoned them. They hadn't checked so didn't know i was coming and the room was not ready. They made their way to the apartment while I waited in my car, and 'cleaned' it. The cleaning took less than 5 minutes, which I found worrying. It certainly hadn't been vacuumed. I also wasn't aware that it was a shared bathroom when I booked. Disappointing.

I made a bit of a mistake when booking and didn’t realise that the bathroom was shared with another room. I contacted the owner who was brilliant. He came to see us and after realising that the stairs were also a problem for me, he offered us a full refund and also advised us of other places that we could stay. Owner was fantastic.