Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

First time visiting grand palladium and was beyond impressed with property, amenities and overall staff. Room was clean spacious! We upgraded to family selection which gives you access to designated area that includes a private pool, beach area and restaurant. Towels are accessible in multiple areas like pools and beach you don’t need to haul your towel around. waiters available at the pool and beach who are very attentive. Best part if you have kids ! My 3 and 4 year old had the best time the accommodations available for them are phenomenal! There is a kids club that has different activities every hour where your child can stay with the most amazing caring girls. They did multiple activities for the kids in the family selection area pool and beach. My kids participated in a treasure hunt, eco tour, kite flying and water balloon game in the pool. I was able to visit the spa while my kids had fun at the kids club! The spa was relaxing all amenities available were amazing a hydro pool, a relaxing massage,infinity pool second floor, smoothie bar, many sauna , steam and other rooms. Food and entertainment while we were there we watched a few shows at the teatro that were fun ! A silent disco party, a roof top bar with a dj, sports bar open 24 hours ! You must also check out the coffee shop at the village they have great lattes & pastries. Restaurant options available Italian, Mexican, Indian,Japanese and many other food was great. The staff was the best part everyone was amazing.

the room was spotless and staff was courteous, 24 hours room service

Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff. The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.

Great experience !

Second Stay - Some Highs, Some Lows We travel in groups, so it isn't easy to find a resort that offers something for everyone. This was our second visit to Family Selection at Grand Palladium Costa Mujeres—last year was fantastic & we returned hoping for the same experience. While many things were still great, this stay had a few hiccups. As always, Rafa nadal tennis coaches (Hugo & Francisco) were fantastic and their team was organized when it came to lessons and court bookings. Rooms were clean and beds comfortable. Housekeeping was flexible with timing & kept the room well-stocked. Lows: Issues at check-in as our Expedia Gold VIP Access benefits weren't recognized until we escalated. Last time we were warmly greeted with an instant upgrade and a surprise dessert tray on our final meal. We finally got it sorted out but it makes us question if future stays will be as difficult. Black+White flooded & our kids were disappointed there were no alternative teen activities/venues all week. Shuttles seemed reduced, skipping stops & hard to rely on. Highs: Butlers Luis/Cesar were excellent and truly redeemed the experience for us. Great service at the mexican restaurant and teppanyaki grill. We were able to enjoy the TRS options this time - La Boheme being our favourite for food and service. Poolside service was solid, and when one of us got sick, the on-site doctor was helpful. Tips for future travellers: BYO bug spray & OTC meds. Gift shop charges $36 USD for tylenol.