Orka World Hotel & Aquapark

I booked Annex room that is a modern room with a private swim out pool and upon checkin i was told the room is leaking water feom the shower and im being upgraded to a villa. It took 2 hrs after 2pm checkin to get an outdated old villa which has spiral stairs and isn't safe for kids. My daughter got injured minutes after getting the room and nothing worked in the villa, the phone, toilet and sinks all didn’t work. I had to go to feont desk again to complain and advise them this was a unsafe and outdated villa. They finally agreed to give me the annex room and its not even a part of the resort, so getting to buffet for breakfast/lunch/dinner is a drive to the main resort. Please be cautious of booking this hotel as nothing has been thought out and the staff doesn't speak any english which makes it harder to communicate with them.