El Mapi Hotel Machu Picchu

The hotel is in a perfect location, the rooms were spacious, modern and clean, and the staff were very helpful. Use of the spa pool and dry sauna were included in our stay. The sauna was great. Would have given 5 stars except the food, which was included in the price, was really bad. We only ate dinner there the first of two nights after tasting the food. I could say more about this, but hopefully the hotel management has a plan for improving. Breakfast was abundant, but so-so at best. We had a mishap with laundry that took a very long time for the hotel to resolve, causing us to almost miss our train to Cusco. They billed us for 30 instead of 3 pair of pants and it seemed to take many layers of authorization to correct the error.

Spa isn’t included and cost a whopping $50 per person for a lukewarm jacuzzi and a 40C sauna. The breakfast wasn’t anything special, the dinner was wonderful though and was included with the night which was a great surprise. The room was great and the staff were wonderful. They kept our backpacking bags after check out (which allowed us to climb up Machu Picchu considerably lighter). They also brought our bags to the train station. Overall great stay, I just wouldn’t recommend the spa.

Amazing spa and facilities. The staff are top notch

A staff member met me at the train station and escorted me to the hotel which was a nice touch and just a short 5 minute walk. I reserved one of the deluxe rooms. The use of the word deluxe is done loosely. The room was quite small but the worst part (and perhaps should have caught it earlier) is that the room didn’t have any AC system. It was quite stuffy. You could leave the window open but not only it didn’t provide much inbound fresh air but you’d be subjected to loud noise (music, people, crying babies) from the street. If you are a light sleeper expect it to be challenging with the noise. Bathroom was small but sufficient. Bring some toiletries since they only provide shampoo and conditioner. The mattress is rock hard so if you like it then it’ll work well for you. I also found the pillows to be uncomfortable. The complimentary breakfast buffet was elaborate and probably has more items than you’d care to eat early morning before exploring Machu Picchu. They also provide a buffet lunch for around $20 USD and a la carte dinner. I tried the lunch buffet and it was also very elaborate. On the site they have a picture of a jacuzzi so I assumed it was part of the hotel guest amenities. I was wrong. They have a spa but you need to pay a day pass to access the amenities. Check out time is 10am so if you’re hiking and/or visiting Machu Picchu in the morning plan accordingly since they charge a hefty amount if you request a late check out.

Amazing location! Updated, clean hotel. The spa was a huge plus. The included lunch/dinner was incredible

Our stay at the MAPI hotel was a bittersweet experience. We were initially excited to stay at a hotel that not only serves its guests but also supports the local community. The photos of the property, along with the advertised amenities like the restaurant, bar, and especially the spa, looked promising. Unfortunately, the reality didn’t match our expectations. The check-in process was chaotic, with multiple guests arriving at the same time, causing confusion and delays. We were offered a complimentary dinner and breakfast, but our first dinner was extremely disappointing. The suggestions and service were subpar. To make matters worse, I fell in the shower on our first night, which added to the discomfort of our stay. Fortunately, I wasn't seriously injured, but it was a concerning experience. However, the next day, Danilo, one of the younger servers, approached us and provided exceptional service, going above and beyond to make up for the previous night's shortcomings. His professionalism was a bright spot in an otherwise frustrating experience. Another issue we encountered was with the spa services. We were looking forward to using the sauna and pool, but the staff in charge were unavailable, and we were only offered service by appointment at times that were inconvenient for us. This lack of flexibility and poor service led us to cut our stay short and leave a day earlier than planned. It’s surprising that a hotel in a country known for its exceptional tourism and hospitalit

Hotel cool, novo, de muito bom gosto. Basico e sustentavel pela proposta Vantagem csfe manha ser servido a partir das 4 horas da manha e assim cumprir os agendamentos Pará Matchupichu as 6am, caso seja o caso. O unico incoveniente é que a piscina e sauna sao pagas como day use. Nao me atentei a isto e me frustei pois custo é alto considerando a diaria do hotel

Great location in the heart of the city and 5 mins walk from the bus station to Machu Picchu. Excellent service. They have a great spa and sauna within the hotel.

Two things: pick up at train station as promised was late, so I had already given up and turned my phone data on (costs $) to find my way to the hotel when suddenly he showed up. If there’s one thing to do at the outset, is ge the pickup right. Not the best foot forward. Also, the spa seemed confused a flustered when I walked in without a reservation just to have a sauna and hot bath on my own as a Day Pass. The spa seemed empty, and no English spoken, which is a little surprising since the package pamphlet was bilingual. Anyway, I tried to communicate but gave up as not worth the confusion. The dinner the second night was a bit of a challenge as the restaurant was full and after 20 minutes had to ask for someone to take my order. The food itself was excellent.

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

Very clean, very friendly staff and restaurant was excellent.

Very noisy in the evening with loud club music until midnight. No sound insulation around room doors so you hear loud guest coming and going in the night. No face tissue in the bathroom. No face towels. No proper shower soap just hand soap. Candy rapper on floor from previous guests.

Bathroom is smell horrible, there is issue with plumbing possible. Smell like old public restroom..

El Hotel es lindo pero hacen demasiaso ruido los housekeeping cuando limpian el hotel. Te interrumpe el sueño le falta a los baños un poco mas de aseo lucen algo sucio

We had a great time in El MaPi - clean property with friend staffs. It is easily walkable between hotel, train station, and bus station.

Las habitaciones limpias y nuevas. Las vistas no eran las mejores pero es difícil por la zona. El hotel muy bien y el personal muy amable y atento.

Hotel is obviously upscale, very clean, modern. Staff are very friendly and accommodating. Our room was very clean and comfortable. If I wanted to nit pick I would say the cheap clear plastic shower curtain in a fancy room stood out and no shelves in shower to put shampoo etc on so you have to bend over. The shower also did not drain very well so I got water all in my shampoo bottle. Not the end of the world though... Breakfast & dinner are included in your stay which is nice. Breakfast buffet was adequate, nothing to write home about. The dinner on the other hand was straight up bad. I hate to be negative but it was the worst food we had in our 10 days in Peru. At this price point I had higher expectations. They had a decent selection of items on the dinner menu (same both nights we were here) and the portions were good. But the quality and taste of the meals were subpar. My boyfriend got a pork tenderloin and you could not even cut into it much less chew it so he ended up just eating the veggies it came with. I got pasta and there was barely any sauce, tasted like it came from a jar. Can get much better food for a very affordable price. Overall, nice stay but not worth the money for me. I even used a credit from Hotels.com thankfully otherwise it would have been more. There are so many affordable hotels in Peru, I don't see the sense in paying for this place.

Stayed for 3 nights. Very convenient location close to everything. They pick you up and drop you off at the train station carrying your luggage. Breakfast and dinner was included for us. They did a great job refreshing the room each day. They also had umbrellas in the room which was a good touch Cons: Front desk wanted to give me a room with 2 single beds (for my wife and I). I had to open up Expedia booking and convince them to give me a king bed which they reluctantly did Dinner made both my wife and I sick Bathroom is a little weird with no exhaust fan

Very nice accommodation at the heart of Machu Picchu Pueblo. Loved having access to the restaurant, bar and breakfast and our room was very comfortable and clean.

The property was clean and good. But no hot water. Under repair. Little cold in the morning to bathe.

The hotel is in a perfect location, the rooms were spacious, modern and clean, and the staff were very helpful. Use of the spa pool and dry sauna were included in our stay. The sauna was great. Would have given 5 stars except the food, which was included in the price, was really bad. We only ate dinner there the first of two nights after tasting the food. I could say more about this, but hopefully the hotel management has a plan for improving. Breakfast was abundant, but so-so at best. We had a mishap with laundry that took a very long time for the hotel to resolve, causing us to almost miss our train to Cusco. They billed us for 30 instead of 3 pair of pants and it seemed to take many layers of authorization to correct the error.

Very noisy in the evening with loud club music until midnight. No sound insulation around room doors so you hear loud guest coming and going in the night. No face tissue in the bathroom. No face towels. No proper shower soap just hand soap. Candy rapper on floor from previous guests.

Perfectly located within easy walking distance from the train station and the bus to Machu Picchu. Friendly service, good breakfast and dinner and clean rooms. Comfortable beds as well. Glad we stayed here and we recommend it.

Hotel forgot about out spa booking. Foot massage was not the entire time. We booked a suite and room had weird layout with shower in middle of room right next to closet and had no divider but only transparent piece of plastic. AC is too cold and cannot be turned off because there's no switch. The bed sheets are very hard on the skin and there's no lights in public hallways so it's very dark at as well as is the floor is abaonded. Front desk was also not friendly. The welcome guide on arrival day was not welcoming and just walked on his own without even checking if the group behind is caught up or need help

The hotel staff were unbelievably helpful, from helping us print tickets to bringing our luggage to the train station…probably the most helpful hotel staff I have ever encountered - thank you! The one downside to this property was the walls between the rooms were very thin - when someone set an alarm in the next room, you could clearly hear it.

A staff member met me at the train station and escorted me to the hotel which was a nice touch and just a short 5 minute walk. I reserved one of the deluxe rooms. The use of the word deluxe is done loosely. The room was quite small but the worst part (and perhaps should have caught it earlier) is that the room didn’t have any AC system. It was quite stuffy. You could leave the window open but not only it didn’t provide much inbound fresh air but you’d be subjected to loud noise (music, people, crying babies) from the street. If you are a light sleeper expect it to be challenging with the noise. Bathroom was small but sufficient. Bring some toiletries since they only provide shampoo and conditioner. The mattress is rock hard so if you like it then it’ll work well for you. I also found the pillows to be uncomfortable. The complimentary breakfast buffet was elaborate and probably has more items than you’d care to eat early morning before exploring Machu Picchu. They also provide a buffet lunch for around $20 USD and a la carte dinner. I tried the lunch buffet and it was also very elaborate. On the site they have a picture of a jacuzzi so I assumed it was part of the hotel guest amenities. I was wrong. They have a spa but you need to pay a day pass to access the amenities. Check out time is 10am so if you’re hiking and/or visiting Machu Picchu in the morning plan accordingly since they charge a hefty amount if you request a late check out.

This place is gorgeous serenity in the midst of what can be a wild town. My 5th floor room with floor to ceiling windows and views of the Andes was everything I’d hoped for! Feel like an ecolodge, right over the river from the train station and walking distance to everything.

This hotel was great except for the noise. It was modern, clean and provided dinner. However the type of doors they have on the deck are very thin and don’t seal into each other so you can hear everything going on in the courtyard. I wasn’t able to sleep because I could hear people talking in the courtyard as well as outside my door. I would give this place 5/5 but the sound was a huge problem and I wasn’t able to sleep at all.

Nice decor, nice staff and eating options. Rooms are nice but not properly insulated from noice in the hallway

The hotel was good for one night to visit Machu Picchu. It is never a 4 star hotel. The reception and the rooms are very tired, the food is not great. My room was very small, the beds creaked, the bathroom was tiny, the shower was not great. However, the location is very convenient and the staff are very helpful.

Beautiful stay! The staff were nice and friendly. Definitely, I recommend.

Perfectly located within easy walking distance from the train station and the bus to Machu Picchu. Friendly service, good breakfast and dinner and clean rooms. Comfortable beds as well. Glad we stayed here and we recommend it.

Very nice hotel in convenient location. The property is a bit oddly configured but the staff is first rate.

Great location just the reception's manager attitude was terrible!

Great value, very close to the train station, attentive staff.

Superfriendly staff, especially Monica at the front desk. Gave us a free upgrade for the second night. Pick up and drop off at the train station. We were late for breakfast for one day - restaurant staff went out of their way to accommodate us - made us omlette. Overall, a very positive experience. Definitely will recommend to family and friends.

Two things: pick up at train station as promised was late, so I had already given up and turned my phone data on (costs $) to find my way to the hotel when suddenly he showed up. If there’s one thing to do at the outset, is ge the pickup right. Not the best foot forward. Also, the spa seemed confused a flustered when I walked in without a reservation just to have a sauna and hot bath on my own as a Day Pass. The spa seemed empty, and no English spoken, which is a little surprising since the package pamphlet was bilingual. Anyway, I tried to communicate but gave up as not worth the confusion. The dinner the second night was a bit of a challenge as the restaurant was full and after 20 minutes had to ask for someone to take my order. The food itself was excellent.

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

I had a group of 16 passengers staying for a few nights and we had made reservations moths before ,had sent payment in full and a week before they had cancel the reservation because they said they didn’t received payment . Payment that was sent with a Boucher .When we arrived in the reservation we had made reservations for two children and their parents he was the tour conductor the manager at the front desk argued with us saying that the kids had to pay and that they count stay in the same room this where kids of 6 and 8 years .The manager did not gave any solution it was a terrible experience .They had another person in training to collect the passports and she was very rude to the passengers was not ready to help a big group . Monica,Teddy,Isabel are the people at the front desk .They need to change this personal .This was very humiliating experience for our group .They dint want to give an extra bed for the kids . They charged for their food . Check out time guest where returning their keys and a person by the name of Claudia was handling this she insisted in one of our clients need it to pay for a message .The passenger had to look for the receipt to show that he had paid already she was charging for some other persons name not related to the passenger .She dint even apologize .This is probably the 20 th time that I bring groups to this hotel .it was very terrible.I will not return to this hotel or recommend it ta

We had a wonderful stay here. The hotel felt very luxurious. It was nice the channels on the television were in English. The staff made us feel welcomed and they went out of their way to accommodate us.

Perfectly located within easy walking distance from the train station and the bus to Machu Picchu. Friendly service, good breakfast and dinner and clean rooms. Comfortable beds as well. Glad we stayed here and we recommend it.

I wish the location was not in the center of town although it is very lucrative but can be quite busy at night and noisy at times. Otherwise we had a great time at the property.

Prime location in town.

Wonderful hotel. Very modern. Excellent location

This hotel is located just two blocks away from the train station and right on the heart of the street where all the restaurants are located. Staff was warm and welcoming, we had the dinner included , which was great, and the breakfast too, which they serve starting at 4 AM since many of the visitors to the Manchu Picchu archeological site have reservations to arrive very early. We asked for a late checkout ( we got up at 5 AM and wanted to rest back from the ruins before our train departed) and they charged for just $45 extra until 1 PN, which I found very reasonable. The building is pristine, very nice and environmentally conscious

We had a great time in El MaPi - clean property with friend staffs. It is easily walkable between hotel, train station, and bus station.

This place is gorgeous serenity in the midst of what can be a wild town. My 5th floor room with floor to ceiling windows and views of the Andes was everything I’d hoped for! Feel like an ecolodge, right over the river from the train station and walking distance to everything.

Great location in the heart of the city and 5 mins walk from the bus station to Machu Picchu. Excellent service. They have a great spa and sauna within the hotel.

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

Hotel is very nicely decorated and right in the middle of town so everything is very easy to walk to

The hotel is in a perfect location, the rooms were spacious, modern and clean, and the staff were very helpful. Use of the spa pool and dry sauna were included in our stay. The sauna was great. Would have given 5 stars except the food, which was included in the price, was really bad. We only ate dinner there the first of two nights after tasting the food. I could say more about this, but hopefully the hotel management has a plan for improving. Breakfast was abundant, but so-so at best. We had a mishap with laundry that took a very long time for the hotel to resolve, causing us to almost miss our train to Cusco. They billed us for 30 instead of 3 pair of pants and it seemed to take many layers of authorization to correct the error.

O hotel é muito bem localizado, a estrutura de bar e restaurante é muito boa, optamos pela estadia com jantar incluido e a comida é ótima.

Perfect location, fantastic staff, great breakfast, dinner was okay.

Spa isn’t included and cost a whopping $50 per person for a lukewarm jacuzzi and a 40C sauna. The breakfast wasn’t anything special, the dinner was wonderful though and was included with the night which was a great surprise. The room was great and the staff were wonderful. They kept our backpacking bags after check out (which allowed us to climb up Machu Picchu considerably lighter). They also brought our bags to the train station. Overall great stay, I just wouldn’t recommend the spa.

Amazing location! Updated, clean hotel. The spa was a huge plus. The included lunch/dinner was incredible

Two things: pick up at train station as promised was late, so I had already given up and turned my phone data on (costs $) to find my way to the hotel when suddenly he showed up. If there’s one thing to do at the outset, is ge the pickup right. Not the best foot forward. Also, the spa seemed confused a flustered when I walked in without a reservation just to have a sauna and hot bath on my own as a Day Pass. The spa seemed empty, and no English spoken, which is a little surprising since the package pamphlet was bilingual. Anyway, I tried to communicate but gave up as not worth the confusion. The dinner the second night was a bit of a challenge as the restaurant was full and after 20 minutes had to ask for someone to take my order. The food itself was excellent.

Hotel is obviously upscale, very clean, modern. Staff are very friendly and accommodating. Our room was very clean and comfortable. If I wanted to nit pick I would say the cheap clear plastic shower curtain in a fancy room stood out and no shelves in shower to put shampoo etc on so you have to bend over. The shower also did not drain very well so I got water all in my shampoo bottle. Not the end of the world though... Breakfast & dinner are included in your stay which is nice. Breakfast buffet was adequate, nothing to write home about. The dinner on the other hand was straight up bad. I hate to be negative but it was the worst food we had in our 10 days in Peru. At this price point I had higher expectations. They had a decent selection of items on the dinner menu (same both nights we were here) and the portions were good. But the quality and taste of the meals were subpar. My boyfriend got a pork tenderloin and you could not even cut into it much less chew it so he ended up just eating the veggies it came with. I got pasta and there was barely any sauce, tasted like it came from a jar. Can get much better food for a very affordable price. Overall, nice stay but not worth the money for me. I even used a credit from Hotels.com thankfully otherwise it would have been more. There are so many affordable hotels in Peru, I don't see the sense in paying for this place.

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

Beautiful hotel with world class service in excellent location. Close to everything, safe. Four star Breakfast and dinner included. Can’t go wrong here.

Stayed for 3 nights. Very convenient location close to everything. They pick you up and drop you off at the train station carrying your luggage. Breakfast and dinner was included for us. They did a great job refreshing the room each day. They also had umbrellas in the room which was a good touch Cons: Front desk wanted to give me a room with 2 single beds (for my wife and I). I had to open up Expedia booking and convince them to give me a king bed which they reluctantly did Dinner made both my wife and I sick Bathroom is a little weird with no exhaust fan