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Hotel Retama Machupicchu

From

86 $

/ Nacht

Hotel Retama Machupicchu - Image 1

Hotel Retama Machupicchu - Zimmer

Hotel Retama Machupicchu - Zimmer

Hotel Retama Machupicchu - Eingangsbereich

Hotel Retama Machupicchu - Zimmer

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From

86 $

/ Nacht

Über diese Unterkunft

Genieße von folgendem Punkt aus den schönen Ausblick: Garten. Nutz außerdem Einrichtungen und Leistungen wie kostenloses WLAN und Unterstützung bei der Tourenplanung/beim Ticketerwerb.

Nichtraucher-Zimmer
Zimmerservice
Informationsschalter für Ausflüge
Reinigung
Geldwechsel
Safe

Standort

Avenida Hermanos Ayar 1303, Aguas Calientes, Machu Picchu, Peru

Historisches Schutzgebiet Machu Picchu (0.1 Meilen)

Manco Capac Platz (0.2 Meilen)

Aguas Calientes (Heiße Quellen) (0.3 Meilen)

Urubamba Fluss (0.3 Meilen)

Schmetterlingsfarm von Machu Picchu (1.1 Meilen)

Museo de Sitio Manuel Chávez Ballón (1.4 Meilen)

Weitere Informationen zum Ort

Zimmeroptionen

26

Standard-Einzelzimmer

Zimmerdetails

1 Französisches Doppelbett

129 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

9

Habitación Familiar Superior, 1 King Bed & 1 Twin Bed

Zimmerdetails

1 Großes Doppelbett

und

1 Einzelbett

Anzahl Schlafplätze 3

129 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

32

Superior-Dreibettzimmer, 3 Einzelbetten, Bergblick

Zimmerdetails

3× Einzelbetten

Anzahl Schlafplätze 3

161 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

30

Habitación Doble Superior, 2 Twin Beds

Zimmerdetails

2 Einzelbetten

Anzahl Schlafplätze 2

129 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

37

Habitación Matrimonial Superior, 1 King Bed

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

129 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

32

Standard-Doppelzimmer

Zimmerdetails

1 Französisches Doppelbett

Anzahl Schlafplätze 2

129 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

Gästebewertungen zu Hotel Retama Machupicchu

8.7

Fantastisch

Basierend auf 448 verifizierten Bewertungen

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Hotel Retama Machupicchu loben Reisende das freundliche Team und die praktische Lage am Flussufer in der Nähe der Thermalquellen. Kritisch angemerkt werden das einfache Gebäude ohne Aufzug sowie der steile Aufstieg zum Hotel. Einige Zimmer sind von Feuchtigkeit und Insekten betroffen; zudem gibt es ein instabiles WLAN in den Zimmern und gelegentlich Probleme mit dem Warmwasser.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Hotel Retama Machupicchu loben Reisende das freundliche Team und die praktische Lage am Flussufer in der Nähe der Thermalquellen. Kritisch angemerkt werden das einfache Gebäude ohne Aufzug sowie der steile Aufstieg zum Hotel. Einige Zimmer sind von Feuchtigkeit und Insekten betroffen; zudem gibt es ein instabiles WLAN in den Zimmern und gelegentlich Probleme mit dem Warmwasser.

Das Personal holt Gäste häufig vom Bahnhof ab, hilft mit dem Gepäck und bietet hilfreiche Tipps, obwohl einige Bewertungen verspätete Abholungen, eine eingeschränkte Erreichbarkeit per Telefon/Chat oder die Unterbringung in einem Partnerhotel bei voller Belegung erwähnen. Das Frühstück ist inklusive und oft sehr früh oder als Take-away verfügbar, wobei die Qualität und Auswahl von exzellent bis sehr einfach variieren. Insgesamt handelt es sich um eine schlichte, gut gelegene Basis mit herzlichem Service – ideal für Gäste, die mit einer einfachen Ausstattung und gelegentlichen Unzulänglichkeiten einverstanden sind.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Ausstattung ist schlicht; es gibt keinen Aufzug, der Zugang erfolgt über Treppen, und weitere Annehmlichkeiten werden kaum erwähnt.

Ähnliche Gästebewertungen

10

Flavia Georgia

27. Dez. 2024

·

Aufenthalt am 1 Nacht

Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.

Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.

8

Sharlyn

20. Juni 2025

·

Aufenthalt am 2 Nächte

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

8

Paulo Henrique do

10. Okt. 2025

·

Aufenthalt am 1 Nacht

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

2

Olivia

5. Jan. 2025

·

Aufenthalt am 1 Nacht

No tiene elevador

No tiene elevador

6

Suzanne

16. Okt. 2024

·

Aufenthalt am 1 Nacht

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

6

Francisco

19. Mai 2024

·

Aufenthalt am 2 Nächte

Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.

Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Viele Gäste empfanden die Zimmer als sauber, doch wiederkehrende Kommentare erwähnen muffLüftungsmängelChes muffige Gerüche, Schimmel in den Badezimmern und gelegentlich Flecken auf der Bettwäsche.

Ähnliche Gästebewertungen

6

Christiano

24. März 2024

·

Aufenthalt am 2 Nächte

the room was not cleaned the other day and there was a musty smell.

the room was not cleaned the other day and there was a musty smell.

6

Yahaira

4. Juli 2025

·

Aufenthalt am 1 Nacht

Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.

Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.

4

Armen

14. Nov. 2024

·

Aufenthalt am 1 Nacht

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

8

Eugenia

6. Juli 2025

·

Aufenthalt am 1 Nacht

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

10

Regan and Glynis

29. Nov. 2025

·

Aufenthalt am 1 Nacht

The room was very clean and the staff were very polite and friendly

The room was very clean and the staff were very polite and friendly

10

Maria Alice

28. Dez. 2025

·

Aufenthalt am 1 Nacht

Quarto impecável, equipe boa

Quarto impecável, equipe boa

2

Jorge

31. März 2025

·

Aufenthalt am 1 Nacht

The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.

The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.

10

Luciano

15. Nov. 2025

·

Aufenthalt am 1 Nacht

Veldig hyggelig personal. Rent. Gode senger. God frokost.

Veldig hyggelig personal. Rent. Gode senger. God frokost.

8

KATHERINE

18. Aug. 2025

·

Aufenthalt am 1 Nacht

Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.

Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.

4

Rie

17. Sept. 2025

·

Aufenthalt am 1 Nacht

It was very bad. The room was moldy and smelled musty, which made me feel unwell.

It was very bad. The room was moldy and smelled musty, which made me feel unwell.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer sind einfach und allgemein komfortabel, einige bieten große Betten sowie FlussCP-CHSChes Fluss- oder Bergblick. Mehrere Bewertungen berichten jedoch über Hitze oder Kälte mangels Klimaanlage/Heizung, Insekten, Lärm, schwaches WLAN in den Zimmern und Probleme mit den Badezimmerarmaturen.

Ähnliche Gästebewertungen

6

Kenneth

27. Mai 2023

·

Aufenthalt am 1 Nacht

We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold

We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold

10

Roberta

9. März 2024

·

Aufenthalt am 1 Nacht

Huge bed! Amazing view!

Huge bed! Amazing view!

4

Armen

14. Nov. 2024

·

Aufenthalt am 1 Nacht

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

8

Guillermo

16. Aug. 2024

·

Aufenthalt am 1 Nacht

Friendly staff, big rooms, nice town.

Friendly staff, big rooms, nice town.

8

Taha

13. Sept. 2025

·

Aufenthalt am 1 Nacht

The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much

The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much

8

Eugenia

6. Juli 2025

·

Aufenthalt am 1 Nacht

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

6

Kevin

29. Sept. 2024

·

Aufenthalt am 1 Nacht

The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot

The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot

6

Sam

9. Feb. 2024

·

Aufenthalt am 1 Nacht

Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.

Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.

6

Brett

7. Sept. 2024

·

Aufenthalt am 2 Nächte

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

6

Melissa

11. Juli 2025

·

Aufenthalt am 1 Nacht

Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.

Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Der Service ist ein Pluspunkt: Das freundliche und hilfsbereite Personal holt Gäste oft vom Bahnhof ab, hilft mit dem Gepäck und bietet eine Gepäckaufbewahrung an; vereinzelt gab es jedoch verspätete Abholungen, eine eingeschränkte Kommunikation oder Schwierigkeiten bei Änderungen und Rückerstattungen.

Ähnliche Gästebewertungen

8

Paulo Henrique do

10. Okt. 2025

·

Aufenthalt am 1 Nacht

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

2

Abhijeet

28. Dez. 2022

·

Aufenthalt am 1 Nacht

We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.

We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.

10

Helio

7. Juli 2024

·

Aufenthalt am 1 Nacht

Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.

Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.

6

Annia

5. Juli 2025

·

Aufenthalt am 2 Nächte

They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.

They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.

2

Lawrence

7. Jan. 2023

·

Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.

Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.

10

Genaro

13. Juli 2025

·

Aufenthalt am 1 Nacht

Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.

Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.

10

Mike

13. Sept. 2023

·

Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.

Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.

10

Andrew

3. März 2025

·

Aufenthalt am 1 Nacht

Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.

Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.

10

Mark

19. Okt. 2024

·

Aufenthalt am 2 Nächte

When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.

When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.

10

Wenjing

26. Juli 2025

·

Aufenthalt am 1 Nacht

Their staff are very helpful. They help me printed out my tickets.

Their staff are very helpful. They help me printed out my tickets.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktische Lage am Fluss in der Nähe der Thermalquellen, von Restaurants und den Transportmitteln nach Machu Picchu; der Fußweg führt bergauf und in einigen Zimmern wurde Außenlärm berichtet.

Ähnliche Gästebewertungen

10

Ulises

14. Aug. 2024

·

Aufenthalt am 1 Nacht

Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.

Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.

8

Angel

9. Aug. 2025

·

Aufenthalt am 3 Nächte

We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.

We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.

10

megan

8. Juni 2025

·

Aufenthalt am 1 Nacht

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

8

Sharlyn

20. Juni 2025

·

Aufenthalt am 2 Nächte

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

10

Javier

5. Dez. 2023

·

Aufenthalt am 1 Nacht

Very nice hotel close to everything, very friendly staff.

Very nice hotel close to everything, very friendly staff.

10

Anthony

5. Dez. 2025

·

Aufenthalt am 2 Nächte

Great place and location!

Great place and location!

8

Jonas

13. Okt. 2023

·

Aufenthalt am 1 Nacht

Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.

Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.

10

Mark

7. Dez. 2024

·

Aufenthalt am 4 Nächte

This property is ideally situated close to everything and away from the trains and busses.... they're loud

This property is ideally situated close to everything and away from the trains and busses.... they're loud

6

Suzanne

16. Okt. 2024

·

Aufenthalt am 1 Nacht

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

10

Aline

22. Okt. 2025

·

Aufenthalt am 1 Nacht

Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.

Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Das Frühstück ist im Preis enthalten und kann sehr früh oder als Lunchpaket für Machu Picchu bereitgestellt werden, die Rückmeldungen zur Qualität reichen jedoch von exzellent bis sehr einfach.

Ähnliche Gästebewertungen

10

Nancy

28. Juli 2024

·

Aufenthalt am 1 Nacht

The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.

The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.

10

megan

8. Juni 2025

·

Aufenthalt am 1 Nacht

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

10

Mahanee Lei

5. Sept. 2023

·

Aufenthalt am 1 Nacht

Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.

Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.

4

Yves

18. Okt. 2023

·

Aufenthalt am 1 Nacht

Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.

Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.

4

Mukesh

5. Apr. 2024

·

Aufenthalt am 1 Nacht

This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.

This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.

10

Luciano

15. Nov. 2025

·

Aufenthalt am 1 Nacht

Veldig hyggelig personal. Rent. Gode senger. God frokost.

Veldig hyggelig personal. Rent. Gode senger. God frokost.

8

Andrew

14. März 2023

·

Aufenthalt am 1 Nacht

We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.

We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.

8

Marvin

13. Aug. 2024

·

Aufenthalt am 1 Nacht

Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.

Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.

10

Christine

23. Okt. 2024

·

Aufenthalt am 1 Nacht

This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden

This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden

6

Brett

7. Sept. 2024

·

Aufenthalt am 2 Nächte

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

6

Birgit

10. Okt. 2022

·

Aufenthalt am 2 Nächte

Zweckmäßig, aber nicht für längere Aufenthalte zu empfehlen

Zweckmäßig, aber nicht für längere Aufenthalte zu empfehlen

10

Iliana

vor 2 Wochen

·

Aufenthalt am 2 Nächte

The best breakfast in all Peru

The best breakfast in all Peru

8

Oneil

20. Aug. 2026

·

Aufenthalt am 1 Nacht

The Retama is a no-frills hotel that offers a practical option for travelers looking for an affordable place to stay in Machu Picchu Town, formerly known as Aguas Calientes. The standard rooms are quite small, and some of the interior rooms do not have windows. However, you can upgrade to a larger room with windows overlooking the river that runs through town. The hotel offers a decent buffet breakfast. We did experience significant issues with the Wi-Fi, so that's something to keep in mind if having a reliable internet connection is important during your stay. The bathrooms are also quite small, but we appreciated that the shower had plenty of hot water, especially since Machu Picchu Town can be quite cool. The bathroom faucets, however, did not appear to have hot water. Overall, if you're looking for a basic, budget-friendly place to stay and don't need a lot of extras, The Retama isn't a bad choice.

The Retama is a no-frills hotel that offers a practical option for travelers looking for an affordable place to stay in Machu Picchu Town, formerly known as Aguas Calientes. The standard rooms are quite small, and some of the interior rooms do not have windows. However, you can upgrade to a larger room with windows overlooking the river that runs through town. The hotel offers a decent buffet breakfast. We did experience significant issues with the Wi-Fi, so that's something to keep in mind if having a reliable internet connection is important during your stay. The bathrooms are also quite small, but we appreciated that the shower had plenty of hot water, especially since Machu Picchu Town can be quite cool. The bathroom faucets, however, did not appear to have hot water. Overall, if you're looking for a basic, budget-friendly place to stay and don't need a lot of extras, The Retama isn't a bad choice.

8

Birger

20. Juli 2026

·

Aufenthalt am 3 Nächte

Vi var glade for og være her. 3 dage tilbragte vi her. Morgenmad mad var okay. Personalet var meget søde til hjælpe os. Vi kan varmt anbefale dette sted.

Vi var glade for og være her. 3 dage tilbragte vi her. Morgenmad mad var okay. Personalet var meget søde til hjælpe os. Vi kan varmt anbefale dette sted.

10

Craig

15. Juni 2026

·

Aufenthalt am 1 Nacht

Excellent location, very friendly staff and very clean rooms.

Excellent location, very friendly staff and very clean rooms.

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 11:00 bis 00:00

Vor 10:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Es wird ein Transferservice vom Flughafen angeboten (eventuell gegen Gebühr). Bitte teile der Unterkunft dazu vor der Anreise deine Ankunftszeit mit. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Bitte kontaktiere die Unterkunft vor der Anreise, um den Check-in zu arrangieren. Bitte setz dich im Voraus mit der Unterkunft in Verbindung, wenn du eine Anreise nach 00:00 Uhr planst. Kontaktiere die Unterkunft bitte im Voraus, um Hinweise zum Check-in zu erhalten. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet

Kinder unter 18 Jahren dürfen grundsätzlich nicht ohne einen Elternteil, Erziehungsberechtigten oder eine ordnungsgemäß bevollmächtigte verantwortliche Person in Unterkünften in Peru übernachten. Begleitende Erwachsene können sowohl nach ihrem Ausweis als auch nach dem Ausweis des Kindes sowie nach allen ordnungsgemäß beglaubigten Dokumenten gefragt werden. Wenn Sie mit Kindern reisen, wenden Sie sich bitte vor Reiseantritt an das peruanische Konsulat, um weitere Informationen zu erhalten.
Gemäß peruanischem Recht wird für Zahlungen über 2.000 PEN oder 500 USD kein Bargeld akzeptiert. Zahlungen, die diese Beträge überschreiten, müssen per Kreditkarte oder über ein anderes Zahlungsmittel beglichen werden, das von der Unterkunft akzeptiert wird und geltendem Recht entspricht. Zahlungen können nicht in mehreren Währungen geleistet werden.

Aufpreis für das nach Wunsch zubereitete Frühstück: ca. 5 USD pro Person
Gebühr für den Flughafentransfer: 60 USD pro Fahrzeug (Einzelfahrkarte), maximale Personenanzahl: 4
Gebühr für den Flughafentransfer (Preis pro Kind): 60 USD für eine Einzelfahrkarte
Nutzungsgebühr für das Zusatzbett: 40.0 USD pro Tag

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.