Hotel Retama Machupicchu
From
86 US$
/ noche
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From
86 US$
/ noche
Acerca de esta propiedad
Con jardín donde descansar y comodidades como conexión a Internet wifi gratis y asistencia turística (adquisición de entradas), ¡no te faltará de nada!
Servicios
Con jardín donde descansar y comodidades como conexión a Internet wifi gratis y asistencia turística (adquisición de entradas), ¡no te faltará de nada!
Servicios empresariales
Tendrás periódicos gratuitos en el vestíbulo, tintorería y un servicio de recepción las 24 horas a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
Aprovecha el servicio de habitaciones de este hotel. Se ofrece un desayuno a la carta todos los días de 05:00 a 09:00 con un coste adicional.
Habitaciones
Disfruta de una agradable estancia en una de las 20 habitaciones con televisión LCD. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El cuarto de baño está provisto de ducha y artículos de higiene personal gratuitos. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Hotel Retama Machupicchu de Machu Picchu, estarás a cinco minutos a pie de Baños termales de Aguas Calientes y Santuario histórico de Machu Picchu. Este hotel se encuentra cerca de Plaza Manco Capac de Aguas Calientes y de Mariposario de Machu Picchu.
Qué hay cerca
Santuario histórico de Machu Picchu(0.1 millas)
Plaza Manco Capac de Aguas Calientes(0.2 millas)
Baños termales de Aguas Calientes(0.3 millas)
Río Urubamba(0.3 millas)
Mariposario de Machu Picchu(1.1 millas)
Museo de Sitio Manuel Chávez Ballón(1.4 millas)
Templo del Sol(2.4 millas)
Templo del Condor(2.5 millas)
Piedra Intihuatana(2.6 millas)
Templo de las Tres Ventanas(2.6 millas)
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Servicio de limpieza
Cambio de divisas
Caja fuerte
Ubicación
Avenida Hermanos Ayar 1303, Aguas Calientes, Machupicchu Pueblo, Perú
Santuario histórico de Machu Picchu (0.1 millas)
Plaza Manco Capac de Aguas Calientes (0.2 millas)
Baños termales de Aguas Calientes (0.3 millas)
Río Urubamba (0.3 millas)
Mariposario de Machu Picchu (1.1 millas)
Museo de Sitio Manuel Chávez Ballón (1.4 millas)
Opciones de habitación
26
Habitación individual estándar
Detalles de la oferta
1 Cama Doble
129 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
9
Habitación Familiar Superior, 1 King Bed & 1 Twin Bed
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Cama Individual
Capacidad: 3
129 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
32
Habitación triple superior, 3 camas individuales, vistas a la montaña
Detalles de la oferta
3× Camas Individuales
Capacidad: 3
161 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
30
Habitación Doble Superior, 2 Twin Beds
Detalles de la oferta
2 Camas Individuales
Capacidad: 2
129 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
37
Habitación Matrimonial Superior, 1 King Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
129 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
32
Habitación estándar doble
Detalles de la oferta
1 Cama Doble
Capacidad: 2
129 ft²
CalefacciónConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Hotel Retama Machupicchu
8.7
Fabuloso
Basado en 448 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hotel Retama Machupicchu, los viajeros elogian al equipo amable y a su conveniente ubicación junto al río y cerca de las aguas termales, aunque señalan que es un edificio básico sin ascensor y con un acceso cuesta arriba. Algunas habitaciones pueden verse afectadas por la humedad, insectos, una conexión Wi-Fi irregular en la habitación y, ocasionalmente, problemas con el agua caliente.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hotel Retama Machupicchu, los viajeros elogian al equipo amable y a su conveniente ubicación junto al río y cerca de las aguas termales, aunque señalan que es un edificio básico sin ascensor y con un acceso cuesta arriba. Algunas habitaciones pueden verse afectadas por la humedad, insectos, una conexión Wi-Fi irregular en la habitación y, ocasionalmente, problemas con el agua caliente.
El personal suele recoger a los huéspedes en la estación de tren, llevar sus maletas y ofrecerles consejos útiles. Sin embargo, algunas reseñas mencionan recogidas retrasadas, respuestas limitadas por teléfono o chat, o ser trasladados a un hotel asociado cuando Retama estaba completo. El desayuno está incluido y a menudo se sirve muy temprano o para llevar, aunque su calidad y variedad oscilan entre excelente y muy básica. En general, espere una base sencilla y bien ubicada con un servicio cálido si se siente cómodo con una estancia sin lujos y con algunos detalles a tener en cuenta.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones son básicas: no hay ascensor y el acceso implica escaleras, con pocas otras comodidades mencionadas.
Reseñas de huéspedes relacionadas
10
Flavia Georgia
27 dic 2024
·
Se alojó 1 noche
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
8
Sharlyn
20 jun 2025
·
Se alojó 2 noches
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
8
Paulo Henrique do
10 oct 2025
·
Se alojó 1 noche
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Olivia
5 ene 2025
·
Se alojó 1 noche
No tiene elevador
No tiene elevador
6
Suzanne
16 oct 2024
·
Se alojó 1 noche
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
6
Francisco
19 may 2024
·
Se alojó 2 noches
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encontraron las habitaciones limpias, pero los comentarios recurrentes mencionan olores a humedad, moho en los baños y, ocasionalmente, ropa de cama manchada.
Reseñas de huéspedes relacionadas
6
Christiano
24 mar 2024
·
Se alojó 2 noches
the room was not cleaned the other day and there was a musty smell.
the room was not cleaned the other day and there was a musty smell.
6
Yahaira
4 jul 2025
·
Se alojó 1 noche
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
4
Armen
14 nov 2024
·
Se alojó 1 noche
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Eugenia
6 jul 2025
·
Se alojó 1 noche
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
10
Regan and Glynis
29 nov 2025
·
Se alojó 1 noche
The room was very clean and the staff were very polite and friendly
The room was very clean and the staff were very polite and friendly
10
Maria Alice
28 dic 2025
·
Se alojó 1 noche
Quarto impecável, equipe boa
Quarto impecável, equipe boa
2
Jorge
31 mar 2025
·
Se alojó 1 noche
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
10
Luciano
15 nov 2025
·
Se alojó 1 noche
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
KATHERINE
18 ago 2025
·
Se alojó 1 noche
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
4
Rie
17 sept 2025
·
Se alojó 1 noche
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son sencillas y generalmente cómodas, con algunas camas grandes y vistas al río o a la montaña, pero varias reseñas informan de calor o frío sin aire acondicionado ni calefacción, insectos, ruido, una conexión Wi-Fi débil en la habitación y accesorios de baño delicados.
Reseñas de huéspedes relacionadas
6
Kenneth
27 may 2023
·
Se alojó 1 noche
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
10
Roberta
9 mar 2024
·
Se alojó 1 noche
Huge bed! Amazing view!
Huge bed! Amazing view!
4
Armen
14 nov 2024
·
Se alojó 1 noche
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Guillermo
16 ago 2024
·
Se alojó 1 noche
Friendly staff, big rooms, nice town.
Friendly staff, big rooms, nice town.
8
Taha
13 sept 2025
·
Se alojó 1 noche
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
8
Eugenia
6 jul 2025
·
Se alojó 1 noche
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
6
Kevin
29 sept 2024
·
Se alojó 1 noche
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
6
Sam
9 feb 2024
·
Se alojó 1 noche
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
6
Brett
7 sept 2024
·
Se alojó 2 noches
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
6
Melissa
11 jul 2025
·
Se alojó 1 noche
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es un punto fuerte: el personal amable y servicial suele recoger a los huéspedes en la estación de tren, ayudar con el equipaje y guardar el equipaje; sin embargo, algunos experimentaron recogidas retrasadas, comunicación limitada o dificultades con cambios o reembolsos.
Reseñas de huéspedes relacionadas
8
Paulo Henrique do
10 oct 2025
·
Se alojó 1 noche
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Abhijeet
28 dic 2022
·
Se alojó 1 noche
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
10
Helio
7 jul 2024
·
Se alojó 1 noche
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
6
Annia
5 jul 2025
·
Se alojó 2 noches
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
2
Lawrence
7 ene 2023
·
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
10
Genaro
13 jul 2025
·
Se alojó 1 noche
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
10
Mike
13 sept 2023
·
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
10
Andrew
3 mar 2025
·
Se alojó 1 noche
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
10
Mark
19 oct 2024
·
Se alojó 2 noches
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
10
Wenjing
26 jul 2025
·
Se alojó 1 noche
Their staff are very helpful. They help me printed out my tickets.
Their staff are very helpful. They help me printed out my tickets.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación conveniente junto al río, cerca de las aguas termales, restaurantes y transporte a Machu Picchu; el paseo es cuesta arriba y algunas habitaciones informaron sobre ruido exterior.
Reseñas de huéspedes relacionadas
10
Ulises
14 ago 2024
·
Se alojó 1 noche
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
8
Angel
9 ago 2025
·
Se alojó 3 noches
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
10
megan
8 jun 2025
·
Se alojó 1 noche
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
8
Sharlyn
20 jun 2025
·
Se alojó 2 noches
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
10
Javier
5 dic 2023
·
Se alojó 1 noche
Very nice hotel close to everything, very friendly staff.
Very nice hotel close to everything, very friendly staff.
10
Anthony
5 dic 2025
·
Se alojó 2 noches
Great place and location!
Great place and location!
8
Jonas
13 oct 2023
·
Se alojó 1 noche
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
10
Mark
7 dic 2024
·
Se alojó 4 noches
This property is ideally situated close to everything and away from the trains and busses.... they're loud
This property is ideally situated close to everything and away from the trains and busses.... they're loud
6
Suzanne
16 oct 2024
·
Se alojó 1 noche
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
10
Aline
22 oct 2025
·
Se alojó 1 noche
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno está incluido y se puede servir muy temprano o empaquetado para Machu Picchu, pero las opiniones sobre su calidad varían de excelente a muy básico.
Reseñas de huéspedes relacionadas
10
Nancy
28 jul 2024
·
Se alojó 1 noche
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
10
megan
8 jun 2025
·
Se alojó 1 noche
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
10
Mahanee Lei
5 sept 2023
·
Se alojó 1 noche
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
4
Yves
18 oct 2023
·
Se alojó 1 noche
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
4
Mukesh
5 abr 2024
·
Se alojó 1 noche
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
10
Luciano
15 nov 2025
·
Se alojó 1 noche
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
Andrew
14 mar 2023
·
Se alojó 1 noche
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
8
Marvin
13 ago 2024
·
Se alojó 1 noche
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
10
Christine
23 oct 2024
·
Se alojó 1 noche
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
6
Brett
7 sept 2024
·
Se alojó 2 noches
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Stefan
24 may 2026
·
Se alojó 2 noches
Habitacion limpia y buena ubicacion
Habitacion limpia y buena ubicacion
10
Esteban
17 ago 2025
·
Se alojó 1 noche
Muy bien
Muy bien
6
Yahaira
4 jul 2025
·
Se alojó 1 noche
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
2
Olivia
5 ene 2025
·
Se alojó 1 noche
No tiene elevador
No tiene elevador
8
Antonio
16 oct 2024
·
Se alojó 1 noche
El hotel esta muy bien mantenido, las habitaciones son cómodas y el personal es muy atento y amable. Los baños podrían ser un poco mas modernos
El hotel esta muy bien mantenido, las habitaciones son cómodas y el personal es muy atento y amable. Los baños podrían ser un poco mas modernos
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 11:00 a 00:00
Antes de la(s) 10:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-27: 99.72001708572388USD
- 2026-09-28: NO DATA
- 2026-09-29: 71.8773126676178USD
- 2026-09-30: 105.5316013432312USD
- 2026-10-01: NO DATA
- 2026-10-02: 79.89229220245362USD
- 2026-10-03: 93.58692044372559USD
- 2026-10-04: 77.57061690963745USD
- 2026-10-05: 112.00374393859863USD
- 2026-10-06: 112.00374393859863USD
- 2026-10-07: NO DATA
- 2026-10-08: 112.00374393859863USD
- 2026-10-09: 94.86290618164062USD
- 2026-10-10: 97.25413447875977USD
- 2026-10-11: 77.30639877990723USD
- 2026-10-12: 71.87149561767578USD
- 2026-10-13: 86.01691269561768USD
- 2026-10-14: 86.30643781219483USD
- 2026-10-15: 86.22044437591553USD
- 2026-10-16: 84.60457981842042USD
- 2026-10-17: 85.04670164108276USD
- 2026-10-18: 86.30643781219483USD
- 2026-10-19: 86.01691269561768USD
- 2026-10-20: 85.10811684844971USD
- 2026-10-21: 86.01691269561768USD
- 2026-10-22: 86.01691269561768USD
- 2026-10-23: 86.30643781219483USD
- 2026-10-24: 83.75883888397217USD
- 2026-10-25: 86.01691269561768USD
- 2026-10-26: 85.83347391265869USD
- 2026-10-27: 85.83347391265869USD
- 2026-10-28: 86.30643781219483USD
- 2026-10-29: 85.14550907104493USD
- 2026-10-30: 85.14550907104493USD
- 2026-10-31: 124.64255809509278USD
- 2026-11-01: 86.07831055160523USD
- 2026-11-02: 85.14550907104493USD
- 2026-11-03: 84.92389725341798USD
- 2026-11-04: 86.30643781219483USD
- 2026-11-05: 85.14550907104493USD
- 2026-11-06: 85.94096570800781USD
- 2026-11-07: 86.30643781219483USD
- 2026-11-08: 86.30643781219483USD
- 2026-11-09: 85.14550907104493USD
- 2026-11-10: 105.40878827987672USD
- 2026-11-11: 85.14550907104493USD
- 2026-11-12: 86.30643781219483USD
- 2026-11-13: 85.10811684844971USD
- 2026-11-14: 85.14550907104493USD
- 2026-11-15: 84.53280583755493USD
- 2026-11-16: 84.92389725341798USD
- 2026-11-17: 86.42468746276856USD
- 2026-11-18: 85.14550907104493USD
- 2026-11-19: 86.30643781219483USD
- 2026-11-20: 85.76897015975952USD
- 2026-11-21: 105.40878827987672USD
- 2026-11-22: 85.14550907104493USD
- 2026-11-23: 86.30643781219483USD
- 2026-11-24: 86.30643781219483USD
- 2026-11-25: 86.57198332244873USD
- 2026-11-26: 85.73672262115478USD
- 2026-11-27: 85.14550907104493USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. Ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva para organizar el registro de entrada. Si tienes previsto llegar después de las 00:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- El alojamiento cuenta con extintor.
- En general, no está permitido que los menores de 18 años se alojen en alojamientos de Perú sin padre, madre, tutor/a legal o una persona responsable debidamente autorizada. Es posible que los adultos acompañantes deban presentar su documento de identificación y el de los menores, así como cualquier documentación acreditativa debidamente certificada. Los visitantes que tengan previsto viajar con menores deben consultar con un consulado peruano antes de viajar para recibir asesoramiento.
- De acuerdo con la legislación peruana, no se acepta efectivo para pagos superiores a 2000 PEN o 5000 USD. Los pagos superiores a estos importes deben abonarse mediante tarjeta de crédito u otros métodos aprobados por el alojamiento y la legislación local. Los pagos no se pueden repartir entre diferentes divisas.
- Desayuno a la carta: 5 USD por persona (precio aproximado)
- Transporte al aeropuerto: 60 USD por vehículo (solo ida, máximo 4 personas)
- Transporte al aeropuerto por menor: 60 USD solo ida
- Cama adicional: 40.0 USD por día
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Servicio de limpieza
Cambio de divisas
Caja fuerte
Servicios
Mostrador turístico
Servicio de limpieza
Cambio de divisas
Caja fuerte
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
General
Servicio de habitaciones
Habitaciones para no fumadores
Habitación familiar
Aparcamiento
Area Shuttle (free)
Internet
WiFi gratuito