Hotel Retama Machupicchu
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US$ 86
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From
US$ 86
/ noite
Sobre esta propriedade
Aprecie a vista em um jardim e curta comodidades como Wi-Fi de cortesia e assistência com excursões/ingressos.
Comodidades
Aprecie a vista em um jardim e curta comodidades como Wi-Fi de cortesia e assistência com excursões/ingressos.
Comodidades
As comodidades presentes incluem jornais de cortesia no saguão, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto disponível 24 horas.
Jantar
Hotel oferece serviço de quarto. Há café da manhã feito na hora disponível diariamente, entre 5h e 9h, mediante uma taxa.
Quartos
Fique em um de nossos 20 quartos com TVs LCD. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros possuem chuveiros e produtos de toalete de cortesia. As comodidades incluem telefones, além de cofres e escrivaninhas.
Localização
Em Machu Picchu, Hotel Retama Machupicchu fica a apenas 5 minutos de caminhada de Fontes termais de Aguas Calientes e de Santuário Histórico de Machu Picchu. Este hotel fica bem perto de Praça Manco Capac e Fazenda de Borboletas de Machu Picchu.
Lugares próximos
Santuário Histórico de Machu Picchu(0.1 milhas)
Praça Manco Capac(0.2 milhas)
Fontes termais de Aguas Calientes(0.3 milhas)
Rio Urubamba(0.3 milhas)
Fazenda de Borboletas de Machu Picchu(1.1 milhas)
Museo de Sitio Manuel Chávez Ballón(1.4 milhas)
Templo do Sol(2.4 milhas)
Templo do Condor(2.5 milhas)
Pedra Intihuatana(2.6 milhas)
Templo das Três Janelas(2.6 milhas)
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Localização
Avenida Hermanos Ayar 1303, Aguas Calientes, Machu Picchu, Peru
Santuário Histórico de Machu Picchu (0.1 milhas)
Praça Manco Capac (0.2 milhas)
Fontes termais de Aguas Calientes (0.3 milhas)
Rio Urubamba (0.3 milhas)
Fazenda de Borboletas de Machu Picchu (1.1 milhas)
Museo de Sitio Manuel Chávez Ballón (1.4 milhas)
Opções de quarto
26
Quarto solteiro standard
Detalhes do quarto
1 Cama De Casal
129 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
9
Habitación Familiar Superior, 1 King bed & 1 Twin bed
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama De Solteiro
Acomoda 3
129 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
32
Quarto triplo superior, 3 camas de solteiro, vista para a montanha
Detalhes do quarto
3× Camas De Solteiro
Acomoda 3
161 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
30
Habitación Doble Superior, 2 Twin beds
Detalhes do quarto
2 Camas De Solteiro
Acomoda 2
129 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
37
Habitación Matrimonial Superior, 1 King bed
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
129 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
32
Quarto casal standard
Detalhes do quarto
1 Cama De Casal
Acomoda 2
129 ft²
AquecimentoWi-Fi (gratuito)Banheiro privativo
Avaliações dos hóspedes sobre Hotel Retama Machupicchu
8.7
Fabuloso
Com base em 448 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Hotel Retama Machupicchu, os viajantes elogiam a equipe atenciosa e a localização conveniente à beira do rio, perto das fontes termais, mas observam que o edifício é simples, sem elevador, e a abordagem é em subida, com alguns quartos afetados pela umidade, insetos, Wi-Fi instável e, ocasionalmente, água quente pouco confiável.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Hotel Retama Machupicchu, os viajantes elogiam a equipe atenciosa e a localização conveniente à beira do rio, perto das fontes termais, mas observam que o edifício é simples, sem elevador, e a abordagem é em subida, com alguns quartos afetados pela umidade, insetos, Wi-Fi instável e, ocasionalmente, água quente pouco confiável.
Os funcionários costumam buscar os hóspedes na estação de trem, carregam as malas e oferecem orientação útil, embora algumas avaliações mencionem atrasos na busca, respostas limitadas por telefone/chat ou a mudança para um hotel parceiro quando o Retama estava lotado. O café da manhã está incluído e muitas vezes é servido muito cedo ou para viagem, mas a qualidade e a variedade variam de excelente a muito básica. No geral, espere uma base simples e bem localizada, com um serviço acolhedor, se você se sentir confortável com uma estadia sem luxos e algumas peculiaridades.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As instalações são básicas; não há elevador e o acesso envolve escadas, com poucos outros recursos mencionados.
Avaliações dos hóspedes relacionadas
10
Flavia Georgia
27 de dez. de 2024
·
Hospedou-se por 1 noite
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
8
Sharlyn
20 de jun. de 2025
·
Hospedou-se por 2 noites
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
8
Paulo Henrique do
10 de out. de 2025
·
Hospedou-se por 1 noite
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Olivia
5 de jan. de 2025
·
Hospedou-se por 1 noite
No tiene elevador
No tiene elevador
6
Suzanne
16 de out. de 2024
·
Hospedou-se por 1 noite
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
6
Francisco
19 de mai. de 2024
·
Hospedou-se por 2 noites
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes acharam os quartos limpos, mas comentários recorrentes mencionam odores de mofo, mofo nos banheiros e, ocasionalmente, roupas de cama manchadas.
Avaliações dos hóspedes relacionadas
6
Christiano
24 de mar. de 2024
·
Hospedou-se por 2 noites
the room was not cleaned the other day and there was a musty smell.
the room was not cleaned the other day and there was a musty smell.
6
Yahaira
4 de jul. de 2025
·
Hospedou-se por 1 noite
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
4
Armen
14 de nov. de 2024
·
Hospedou-se por 1 noite
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Eugenia
6 de jul. de 2025
·
Hospedou-se por 1 noite
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
10
Regan and Glynis
29 de nov. de 2025
·
Hospedou-se por 1 noite
The room was very clean and the staff were very polite and friendly
The room was very clean and the staff were very polite and friendly
10
Maria Alice
28 de dez. de 2025
·
Hospedou-se por 1 noite
Quarto impecável, equipe boa
Quarto impecável, equipe boa
2
Jorge
31 de mar. de 2025
·
Hospedou-se por 1 noite
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
10
Luciano
15 de nov. de 2025
·
Hospedou-se por 1 noite
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
KATHERINE
18 de ago. de 2025
·
Hospedou-se por 1 noite
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
4
Rie
17 de set. de 2025
·
Hospedou-se por 1 noite
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são simples e geralmente confortáveis, com algumas camas grandes e vista para o rio ou para as montanhas, mas várias avaliações relatam calor ou frio sem ar condicionado/aquecedores, insetos, barulho, Wi-Fi fraco no quarto e equipamentos de banheiro instáveis.
Avaliações dos hóspedes relacionadas
6
Kenneth
27 de mai. de 2023
·
Hospedou-se por 1 noite
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
10
Roberta
9 de mar. de 2024
·
Hospedou-se por 1 noite
Huge bed! Amazing view!
Huge bed! Amazing view!
4
Armen
14 de nov. de 2024
·
Hospedou-se por 1 noite
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Guillermo
16 de ago. de 2024
·
Hospedou-se por 1 noite
Friendly staff, big rooms, nice town.
Friendly staff, big rooms, nice town.
8
Taha
13 de set. de 2025
·
Hospedou-se por 1 noite
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
8
Eugenia
6 de jul. de 2025
·
Hospedou-se por 1 noite
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
6
Kevin
29 de set. de 2024
·
Hospedou-se por 1 noite
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
6
Sam
9 de fev. de 2024
·
Hospedou-se por 1 noite
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
6
Brett
7 de set. de 2024
·
Hospedou-se por 2 noites
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
6
Melissa
11 de jul. de 2025
·
Hospedou-se por 1 noite
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O serviço é um ponto forte: funcionários simpáticos e atenciosos costumam buscar os hóspedes na estação de trem, ajudam com as malas e guardam a bagagem; no entanto, alguns tiveram problemas com atrasos na busca, comunicação limitada ou dificuldades com alterações/reembolsos.
Avaliações dos hóspedes relacionadas
8
Paulo Henrique do
10 de out. de 2025
·
Hospedou-se por 1 noite
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Abhijeet
28 de dez. de 2022
·
Hospedou-se por 1 noite
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
10
Helio
7 de jul. de 2024
·
Hospedou-se por 1 noite
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
6
Annia
5 de jul. de 2025
·
Hospedou-se por 2 noites
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
2
Lawrence
7 de jan. de 2023
·
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
10
Genaro
13 de jul. de 2025
·
Hospedou-se por 1 noite
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
10
Mike
13 de set. de 2023
·
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
10
Andrew
3 de mar. de 2025
·
Hospedou-se por 1 noite
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
10
Mark
19 de out. de 2024
·
Hospedou-se por 2 noites
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
10
Wenjing
26 de jul. de 2025
·
Hospedou-se por 1 noite
Their staff are very helpful. They help me printed out my tickets.
Their staff are very helpful. They help me printed out my tickets.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização conveniente à beira do rio, perto das fontes termais, restaurantes e transporte para Machu Picchu; a caminhada é em subida e alguns quartos relataram ruído externo.
Avaliações dos hóspedes relacionadas
10
Ulises
14 de ago. de 2024
·
Hospedou-se por 1 noite
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
8
Angel
9 de ago. de 2025
·
Hospedou-se por 3 noites
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
10
megan
8 de jun. de 2025
·
Hospedou-se por 1 noite
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
8
Sharlyn
20 de jun. de 2025
·
Hospedou-se por 2 noites
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
10
Javier
5 de dez. de 2023
·
Hospedou-se por 1 noite
Very nice hotel close to everything, very friendly staff.
Very nice hotel close to everything, very friendly staff.
10
Anthony
5 de dez. de 2025
·
Hospedou-se por 2 noites
Great place and location!
Great place and location!
8
Jonas
13 de out. de 2023
·
Hospedou-se por 1 noite
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
10
Mark
7 de dez. de 2024
·
Hospedou-se por 4 noites
This property is ideally situated close to everything and away from the trains and busses.... they're loud
This property is ideally situated close to everything and away from the trains and busses.... they're loud
6
Suzanne
16 de out. de 2024
·
Hospedou-se por 1 noite
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
10
Aline
22 de out. de 2025
·
Hospedou-se por 1 noite
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã está incluído e pode ser servido muito cedo ou embalado para Machu Picchu, mas o feedback sobre a qualidade varia de excelente a muito básico.
Avaliações dos hóspedes relacionadas
10
Nancy
28 de jul. de 2024
·
Hospedou-se por 1 noite
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
10
megan
8 de jun. de 2025
·
Hospedou-se por 1 noite
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
10
Mahanee Lei
5 de set. de 2023
·
Hospedou-se por 1 noite
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
4
Yves
18 de out. de 2023
·
Hospedou-se por 1 noite
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
4
Mukesh
5 de abr. de 2024
·
Hospedou-se por 1 noite
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
10
Luciano
15 de nov. de 2025
·
Hospedou-se por 1 noite
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
Andrew
14 de mar. de 2023
·
Hospedou-se por 1 noite
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
8
Marvin
13 de ago. de 2024
·
Hospedou-se por 1 noite
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
10
Christine
23 de out. de 2024
·
Hospedou-se por 1 noite
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
6
Brett
7 de set. de 2024
·
Hospedou-se por 2 noites
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Felipe
8 de abr. de 2026
·
Hospedou-se por 1 noite
Localização ótima, funcionários/proprietários atenciosos. Bom café da manhã.
Localização ótima, funcionários/proprietários atenciosos. Bom café da manhã.
6
Fernanda
7 de fev. de 2026
·
Hospedou-se por 1 noite
Não tinha o melhor cheiro no quarto. Não há aquecedor. Café da manhã bem fraco. Atendimento bom na recepção
Não tinha o melhor cheiro no quarto. Não há aquecedor. Café da manhã bem fraco. Atendimento bom na recepção
10
Carlos
19 de jan. de 2026
·
Hospedou-se por 1 noite
Tudo perfeito
Tudo perfeito
10
Maria Alice
28 de dez. de 2025
·
Hospedou-se por 1 noite
Quarto impecável, equipe boa
Quarto impecável, equipe boa
10
Isabele
28 de dez. de 2025
·
Hospedou-se por 1 noite
Quando cheguei no hotel fomos colocado em outro da mesma rede da linha superior, chama-se. Gostei muito
Quando cheguei no hotel fomos colocado em outro da mesma rede da linha superior, chama-se. Gostei muito
Políticas da propriedade
Check-in
Checkout
De 11:00 a 00:00
Antes de 10:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-27: 99.75263914312745USD
- 2026-09-28: NO DATA
- 2026-09-29: 73.2646960623169USD
- 2026-09-30: 105.44327134198USD
- 2026-10-01: NO DATA
- 2026-10-02: 79.9184278873291USD
- 2026-10-03: 93.61753614135743USD
- 2026-10-04: 77.59599308978272USD
- 2026-10-05: 112.04038445141602USD
- 2026-10-06: 112.04038445141602USD
- 2026-10-07: NO DATA
- 2026-10-08: 112.04038445141602USD
- 2026-10-09: 94.89393930078126USD
- 2026-10-10: 97.28594985595704USD
- 2026-10-11: 77.3316885246582USD
- 2026-10-12: 71.89500740722657USD
- 2026-10-13: 86.04505196740723USD
- 2026-10-14: 86.33467179821778USD
- 2026-10-15: 86.24865023034668USD
- 2026-10-16: 84.6322570645752USD
- 2026-10-17: 85.07452352142334USD
- 2026-10-18: 86.33467179821778USD
- 2026-10-19: 86.04505196740723USD
- 2026-10-20: 85.1359588199463USD
- 2026-10-21: 86.04505196740723USD
- 2026-10-22: 86.04505196740723USD
- 2026-10-23: 86.33467179821778USD
- 2026-10-24: 83.78623945739747USD
- 2026-10-25: 86.04505196740723USD
- 2026-10-26: 85.86155317492677USD
- 2026-10-27: 85.86155317492677USD
- 2026-10-28: 86.33467179821778USD
- 2026-10-29: 85.17336327490234USD
- 2026-10-30: 85.17336327490234USD
- 2026-10-31: 124.68333322534181USD
- 2026-11-01: 86.10646990887452USD
- 2026-11-02: 85.17336327490234USD
- 2026-11-03: 84.95167895996094USD
- 2026-11-04: 86.33467179821778USD
- 2026-11-05: 85.17336327490234USD
- 2026-11-06: 85.96908013476563USD
- 2026-11-07: 86.33467179821778USD
- 2026-11-08: 86.33467179821778USD
- 2026-11-09: 85.17336327490234USD
- 2026-11-10: 105.44327134198USD
- 2026-11-11: 85.17336327490234USD
- 2026-11-12: 86.33467179821778USD
- 2026-11-13: 85.1359588199463USD
- 2026-11-14: 85.17336327490234USD
- 2026-11-15: 84.5604596038208USD
- 2026-11-16: 84.95167895996094USD
- 2026-11-17: 86.45296013256836USD
- 2026-11-18: 85.17336327490234USD
- 2026-11-19: 86.33467179821778USD
- 2026-11-20: 85.79702832049561USD
- 2026-11-21: 105.44327134198USD
- 2026-11-22: 85.17336327490234USD
- 2026-11-23: 86.33467179821778USD
- 2026-11-24: 86.33467179821778USD
- 2026-11-25: 86.60030417810059USD
- 2026-11-26: 85.76477023254395USD
- 2026-11-27: 85.17336327490234USD
Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade, usando as informações de contado indicadas na confirmação da reserva. Entre em contato com a propriedade com antecedência para organizar o check-in, usando as informações contidas na confirmação da reserva. Se planeja chegar após meia-noite, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. Eles serão recebidos pela equipe da recepção no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- De maneira geral, crianças com menos de 18 anos não podem ficar em propriedades no Peru sem a presença de um dos pais, do responsável legal ou de um responsável autorizado. Os acompanhantes adultos podem ter que apresentar a sua identidade e a da criança, bem como qualquer documentação comprobatória autenticada. As pessoas que planejam viajar com crianças devem consultar um consulado peruano para receber mais informações.
- De acordo com a lei peruana, não são aceitos pagamentos em dinheiro para valores acima de PEN 2.000 ou USD 500. Pagamentos nesses valores devem ser efetuados com cartão de crédito ou outros métodos aprovados pela propriedade e pela legislação local. Os pagamentos não podem ser divididos entre diferentes moedas.
- Taxa de café da manhã feito na hora: USD 5 por pessoa
- Taxa de traslado de/para o aeroporto: USD 60 por veículo (só ida, ocupação máxima de 4)
- Taxa de traslado do aeroporto por criança: USD 60 só ida
- Taxa para cama dobrável: USD 40.0 por dia
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Serviços
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Geral
Serviço de quarto
Quartos de não fumantes
Sala para família
Estacionamento
Area Shuttle (free)
Internet
Wi-fi grátis