Hawthorn Extended Stay by Wyndham Pflugerville

I was extremely disappointed in my 2 night stay. The first morning i was taking a friend to hospital. We got down at 6.15am for breakfast. No coffee. No decaf. No eggs. No one available fixing more. No one at reception. When I returned at 2.30 pm and complained i was told no one else had complained about this. However, I met another guest who had repeatedly lodged complaints. This happens consistently in the early mornings as large groups of workers line up before breakfast to fill their thermoses. I definitely dislike being lied to by staff. This sends a clear message that guest concerns are not taken seriously. In addition, your website states there is daily linen service. A small posted sign in the restroom states this happens every 3 days. More false advertising. The same large group of workers were also extremely loud and drinking and having a tailgate party in the parking lot creating an unsafe environment for single female guests. One of the above would have caused a less than satisfactory stay. All taken together makes me loathe to stay at another Hawthorn Suite...certainly not this one in Pflugerville.

The rooms were nice and spacious. The fully kitchen made this a very pleasant stay. Dishes and cookware. Pool was nice and quiet.

Only complaint was the ice machines were not working.

the room and breakfast was amazing. Only issue was that the pool was/is dirty.

Love it you can’t go wrong. There’s so many stores around you. Anything that you need? DoorDash is quick and the parking is easy. Front desk is friendly. Didn’t wake up for the breakfast, but you know what everything else made up for.

I've never stayed at this chain before but the hotel was nicer than I thought. Room was big with a full size fridge, microwave and even a spot to eat in the kitchen. The pool was nice and clean. I'll definitely stay here again.

Good price and great hotel it's very clean and the staff is very nice The hotel is only 3 years old and it still smells new

Very clean, at a very convenient location for shopping, to restaurants and even to just walk around. Staff was very friendly. I would recommend this place and WILL stay again.

Overall our stay was great until we were brought a change of towels that were not clean. They had strands of hair in them that were not ours.

very clean and the personnel were very professional and kind

Excellent staff, Breakfast is not very appealing. The sofa in our room needs replacement looks dirty and stained.

There was dishes that needed to be washed in the sink. It appeared that a child had written on the walls of the room And needed a good vacuum.

Employees are GREAT! Everything clean and neat. We stayed 5 days. Enjoyed our stay. Only 1 slight negative--no whole grain bread or fresh salsa, so I got some at the local HEB store and all was fine!

Very clean and staff was nice!

I traveled with my children and they were impressed with the hotel. It was extremely clean and neat. The breakfast was great! It was a 10/10 for sure! This is where we will be staying at when we visit Pflugerville!

I liked the breakfasts, cleanliness and modern facilities.

The hotel was really clean and comfortable. There is a real issue with extremely low water pressure. Also, the breakfast area sign advertised holiday breakfasts from 7-10 am. When we arrived to eat at 9:15 am, we were told since it was a Monday, it had only been open from 6-9 am. We reported this to the desk clerk but went without breakfast that day. Every employee was very helpful.

Hotel was clean and staff was excellent, the only draw back was that you could hear doors slam while in your room

The rooms were nice and spacious. The fully kitchen made this a very pleasant stay. Dishes and cookware. Pool was nice and quiet.

Stayed for a cheer competiton with children. Not one complaint. Kitchenette amenities worked well, shower anf bathroom was nice, beds were comfortable. Complimentary breakfast was appetizing.Will stay again.

The air conditioner in our room sounded like a jet taking offf for the entire time. The rest of the hotel was nice but the breakfast is pretty much inedible. They ran out of some essential items for days. We will be coming back and forth to this area monthly but this hotel will be a skip.

The desk clerk was very friendly and our room was very nice and spacious. We reserved a room with 2 queen beds and ended up with a room with 1 king bed but it was a much nicer room and one guest ended up not coming anyway so it worked.

We arrived at 4:15pm and found out the 2 rooms we booked were not ready. It was a busy weekend with an event that occurs every year on this weekend - so they should have been more prepared. The girl at the front desk had no idea about it. Anyway, she told us that she would call my cell once the rooms were ready. We sat in the lobby for over an hour. At 5:30, I went to check on the rooms. One of them was ready and the 2nd was "almost ready". She got us into our first room. We took all our stuff there and decided while we waited we would go grab some dinner. On the way out, we passed by the room next to where our 2nd one was going to be. There were 4 people from housekeeping in the room chatting. Once was on a kitchen stool and stood up quickly when we walked by. Two others were fluffing pillows and the 4th was just standing there. They were all chatting and not really doing much. This was after 6pm at this point. We finally got the call that our 2nd room was ready at 6:45 - that is 2 1/2 hours after we arrived. Minor issues - The 2nd room didn't have a remote - had to go back to the front desk to get one. 1st room - the toilet paper holder kept falling if you didn't balance the TP on it just right. Only 1 bar of soap for the sink - nothing for the shower (didn't feel like asking for more after the check-in issues). Definitely will not stay there again for that event.

When we checked in we were given room keys to an occupied room. Made us wonder how secure our room would be. The room had a cooktop, refrigerator and dishwasher but no cups, glasses, silverware or dishes. When we asked for cups we got 4 6oz plastic cups.

I've never stayed at this chain before but the hotel was nicer than I thought. Room was big with a full size fridge, microwave and even a spot to eat in the kitchen. The pool was nice and clean. I'll definitely stay here again.

The blinds and HVAC system in our originally assigned were not working. We were quickly moved over to another room. Great service moving us!

very clean and the personnel were very professional and kind

The whole staff is really friendly and help full answer any question in the best of their abilities. I would like to recommend the breakfast menu mean add or replaced some items ex, the potato for pancake in other word create a more balanced menu for the week.

Employees are GREAT! Everything clean and neat. We stayed 5 days. Enjoyed our stay. Only 1 slight negative--no whole grain bread or fresh salsa, so I got some at the local HEB store and all was fine!

We arrived at 4:15pm and found out the 2 rooms we booked were not ready. It was a busy weekend with an event that occurs every year on this weekend - so they should have been more prepared. The girl at the front desk had no idea about it. Anyway, she told us that she would call my cell once the rooms were ready. We sat in the lobby for over an hour. At 5:30, I went to check on the rooms. One of them was ready and the 2nd was "almost ready". She got us into our first room. We took all our stuff there and decided while we waited we would go grab some dinner. On the way out, we passed by the room next to where our 2nd one was going to be. There were 4 people from housekeeping in the room chatting. Once was on a kitchen stool and stood up quickly when we walked by. Two others were fluffing pillows and the 4th was just standing there. They were all chatting and not really doing much. This was after 6pm at this point. We finally got the call that our 2nd room was ready at 6:45 - that is 2 1/2 hours after we arrived. Minor issues - The 2nd room didn't have a remote - had to go back to the front desk to get one. 1st room - the toilet paper holder kept falling if you didn't balance the TP on it just right. Only 1 bar of soap for the sink - nothing for the shower (didn't feel like asking for more after the check-in issues). Definitely will not stay there again for that event.

Well, we arrived at noon as we usually do to check in at any hotel for our regular couple's staycation which we do every month. I explained to her that we never experience any issues anywhere with the hotel checking us in "early" around noon. This receptionist, however, told us check it was a strict 3 pm--she didn't even make an effort to check on room availability or make any effort to get us into a room. Since we were "stuck" with no room, we went to eat some lunch nearby, and with nowhere else to go after lunch, we came back to the hotel to wait 'til 3.. She saw us waiting in the lobby and told us she was going to go ahead and check us in. She checked us into a room and when we went up and opened the door, the room was a mess and not made up yet. So we hauled the cart back down and without even apologizing, she checked us into a different room. When we went up to the second room it was also a mess and had not yet been made up. At this point we thought she was doing this to us on purpose. She sent us to a 3rd room, hauling the cart everywhere we went, and finally the 3rd room was clean. This receptionist/hostess was not very friendly, obviously not very helpful, and completely unprofessional. We do realize it's incredibly hard for the service industry to fill positions post-covid , but a hotel receptionist should possess some friendlier more helpful attributes.

Outstanding service

Very nice staff

The staff was very helpful and nice. Enjoyed our stay. When we return to Pflugerville, TX we will stay there again. Thanks for making us feel at home away from home 😊

The blinds and HVAC system in our originally assigned were not working. We were quickly moved over to another room. Great service moving us!

Hotel check in process was fast! The rooms were nice and clean! Many choices for breakfast.

Very clean, at a very convenient location for shopping, to restaurants and even to just walk around. Staff was very friendly. I would recommend this place and WILL stay again.

Safe area

property was close to shopping.

Great location

I loved the property and the location

Love it you can’t go wrong. There’s so many stores around you. Anything that you need? DoorDash is quick and the parking is easy. Front desk is friendly. Didn’t wake up for the breakfast, but you know what everything else made up for.

I was extremely disappointed in my 2 night stay. The first morning i was taking a friend to hospital. We got down at 6.15am for breakfast. No coffee. No decaf. No eggs. No one available fixing more. No one at reception. When I returned at 2.30 pm and complained i was told no one else had complained about this. However, I met another guest who had repeatedly lodged complaints. This happens consistently in the early mornings as large groups of workers line up before breakfast to fill their thermoses. I definitely dislike being lied to by staff. This sends a clear message that guest concerns are not taken seriously. In addition, your website states there is daily linen service. A small posted sign in the restroom states this happens every 3 days. More false advertising. The same large group of workers were also extremely loud and drinking and having a tailgate party in the parking lot creating an unsafe environment for single female guests. One of the above would have caused a less than satisfactory stay. All taken together makes me loathe to stay at another Hawthorn Suite...certainly not this one in Pflugerville.

The hotel was really clean and comfortable. There is a real issue with extremely low water pressure. Also, the breakfast area sign advertised holiday breakfasts from 7-10 am. When we arrived to eat at 9:15 am, we were told since it was a Monday, it had only been open from 6-9 am. We reported this to the desk clerk but went without breakfast that day. Every employee was very helpful.

Very clean. Good breakfast options. Staff courteous altho didn’t necessarily speak english except staff at desk. Will surely return. Recommend this hotel

Excellent staff, Breakfast is not very appealing. The sofa in our room needs replacement looks dirty and stained.

The whole staff is really friendly and help full answer any question in the best of their abilities. I would like to recommend the breakfast menu mean add or replaced some items ex, the potato for pancake in other word create a more balanced menu for the week.

Stayed for a cheer competiton with children. Not one complaint. Kitchenette amenities worked well, shower anf bathroom was nice, beds were comfortable. Complimentary breakfast was appetizing.Will stay again.

The air conditioner in our room sounded like a jet taking offf for the entire time. The rest of the hotel was nice but the breakfast is pretty much inedible. They ran out of some essential items for days. We will be coming back and forth to this area monthly but this hotel will be a skip.

I traveled with my children and they were impressed with the hotel. It was extremely clean and neat. The breakfast was great! It was a 10/10 for sure! This is where we will be staying at when we visit Pflugerville!

I liked the breakfasts, cleanliness and modern facilities.

Hotel check in process was fast! The rooms were nice and clean! Many choices for breakfast.