Cambridge Bar Hill Hotel, BW Signature Collection

Great location great customer focused staff large clean room with very large very comfortable bed perfect

All good

The place is a bit soulless

I had not noticed there was a £5 charge for car park. I feel strongly that unless the car park is shared or owned by another firm, the cost of the car parking should be included in the price. This hotel is in the middle of nowhere so 95% of guests will have a car. It should be included in the cost and not hidden as an extra. There are two check in pads next to the car park payment kiosk. I tried three times, with two different cards to use the first machine & also pressed the "help" button which promised a member of staff would come to help. Nobody turned up so I tried the other machine which did work ok. I turned and walked 10 yards & there was a reception desk with a young lady hanging around behind the counter. Why subject guests to self check in when the receptionist is at her desk and why did she not come to help when i pressed the help button? I stayed on a Thursday night & the bar was like a morgue. Not a sole to be seen

Staff courteous, Hotel ideally placed for A14 in either direction.