Premier Inn London Leicester Square

we very much enjoyed our stay. The room was good very clean and comfortable. The breakfast was good and we ate there each morning. There are 22 options, continental and full english. Both were good. The staff were pleasant and helpful. It was very quiet in our room. It's a very cnnvenient location and lots of amenities nearby. Many theatres within close walking distance. I would recommend this hotel.

The reception staff were excellent: welcoming, professional, and always helpful. The exterior soundproofing is also a real highlight, especially with lively streets just below — you can hardly hear any noise, which is greatly appreciated. The bedding is comfortable, allowing for a good night’s sleep. However, one point needs to be addressed quickly: there are quite a lot of bathroom seals that have turned black due to humidity, which gives an impression of poor maintenance. The ventilation system (VMC) also seems to be weak, which likely contributes to the presence of mold. Improvements in these areas would really help match the otherwise good standard of the hotel.

I booked this hotel for 3 nights through Expedia and paid in full. My flight was cancelled and moved to the next morning, so I informed the hotel but received no reply. Expedia confirmed with them that I would check in late and I accepted losing the first night since it was already paid. After a long trip and 1.5 hours in traffic from the airport while exhausted and hungry, I arrived but was told I had to pay £138 more because I didn’t show up the first night. I explained multiple times that I had already paid and Expedia had informed them, but staff refused to check proof, spoke loudly and rudely, and said I wouldn’t get the room unless I paid. Expedia had to step in and after more than an hour confirmed the hotel was wrong and I did NOT have to pay anything extra. During the stay my key stopped working, my Do Not Disturb sign disappeared after one night and was never replaced, and communication was extremely poor. After checkout, they sent an invoice I didn’t request with multiple errors (wrong room number, wrong dates, incorrect card). The room itself was quiet and the location convenient, but the service was shockingly unprofessional and made an already exhausting trip much more stressful. I never felt comfortable after the check-in incident. Huge thanks to Expedia for resolving the issue. I would strongly caution others before staying here.

Room was okay. No power outlet in the bathroom and shower had water pressure issues. The free WiFi is dreadful—just a ploy to get you to upgrade to faster WiFi for a charge. Staff aren’t courteous. No early check in even if your room is ready.

The room is a decent size for central London. The bathroom smelled like mold, and I sprayed air freshener constantly. Otherwise, it's a very basic room. Elevators, lights, and everything else worked. Surprisingly quiet given the location. Excellent location, steps away from Chinatown and all the theaters.