Mauna Lani, Auberge Collection

It was a beautiful facility with great amenities and an excellent private Beach. The restaurant on property were excellent, although a little expensive.

Exceptional location, amenities and service

Room, restaurant and housekeeping staff were great, as was the welcome on arrival. However, for a hotel of this level, the service at the market and from the valet station at departure were unacceptable - the people at the market were just plain unfriendly on multiple occasions, while the valet staff were smirking about something when I dropped off my luggage for storage after checkout. I'd ordinarily have shrugged it off, but when I came to pick up with my ticket, they told me to go get my bags myself, from an unattended room. That seems like both a security and service failure. At this level of hotel, everything should be flawless, and it just wasn't.

Truly, an exceptional experience! We have visited several Auberge properties over the years and while the chain always provides an excellent experience, the Mauna Lani surpassed all of them! From our warm greeting to the hotel, to the fabulous hotel grounds and amenities, to the helpful staff, nothing was left undone. The lobby of the Mauna Lani is nothing short of breathtaking, with a wide array of gathering areas and comfortable nooks. The beachfront areas had gorgeous views and the property amenities included free snorkeling gear, paddle boards, and fun activities, like a tour of their impressive fish ponds. The Mauna Lani left us luxuriated, relaxed and feeling that aloha spirit!

clean room, friendly/helpful staff. beautiful resort. the restaurant had good food and drinks. I will return. my only complaint is a $60 resort fee per day. I was not informed about this. Expedia claim final price included all taxes and fees. this report charge $40 for parking (which i agreed to) and $60 resort fee which was not disclosed.