GLo Best Western Pooler - Savannah Airport Hotel

The hotel was very centrally located and overall very nice. The elevators were not working. When we checked in for our 2 night stay we were told that they would be fixed within the hour. When we checked out they were still not fixed. We were on the top floor. In looking at other reviews during our stay, I saw that they had a similar issue a couple of months ago with the elevators. If it had not been for the elevator issue (and feeling like they were not honest about the issue at checkin), I would have rated the hotel higher.

Hotel lost electricity-no ac, no lights, no phone, no elevator. Front desk said they would be offering some type of compensation but after a week I called and the hotel manager said they weren’t offering anything. I’m looking for a refund or any type of compensation

Clean. Loved the room. Nicely appointed. Comfortable bed. Walk in shower. No tub. Nice breakfast. Power went out morning we checked out. May have been an area outage. Had to use stairs to take luggage down and check out. Elevators and AC were out. No lights in the room. Could use adequate alternate power source. We will stay again. Staff very friendly and accomodating.

Clean, comfortable rooms; bright lobby; friendly helpful staff. They provided great value for the money. Who wouldn't love free parking and a full breakfast?!

The property is not well kept. Our AC unit squeaked non stop and the elevators did not work. There were vehicles parked in the handicapped spots without clear handicapped placards which meant we had to park elsewhere.

No pool like they advertise

The entrance looks like it was never finished. Kind of behind a bunch of stuff and not in walking distance. Not a whole lot of amenities. Rooms were nice , fairly new and clean. Elevators were terrible and slow and only one working. Only one Ice machine working as well. Was surprised the breakfast had more than i expected.

I would've given it 5 stars, but the elevator was broke and it wasn't discovered until me and 3 others got stuck and had to call for help. The staff did respond immediately. Otherwise great stay and would definitely recommend and stay again.

Great location, just needed a pool

The elevators weren't working.

Staff member at the front desk was pleasant when checking in. However, the room was disappointing. There was a live bug in the shower, the floor and sheets were dirty and there was hair pretty much everywhere. Luckily we were only there for 1 night. My family slept in hoodies with our pants tucked in our socks. Breakfast was average. We will not be returning.

Upon entering room floor was soaked with water. Poor attention to cleaning procedure

In a great shopping area with the friendliest staff I’ve ever had at a hotel. My only complaint was that the floor in my room was pretty dirty. On the plus side if I was staying longer the staff was so nice that I would have been completely comfortable asking them to re-clean it

Avoid this hotel!! This is a scam hotel. After I read the reviews I thought this would be a great place to stay….wrong! They must take down the bad reviews because when we got there the parking lot was basically empty which is strange for a hotel but we still went in and checked in. The girl was very nice and was able to provide us a room on the first floor. When we walked into our room at first it looked clean…..until I walked closer to the bed and there was a stain. My husband walked into the bathroom and the shower was dripping but not like a simple 1-2 drops more like someone had left the shower on a bit and the shower was all wet, he thought someone had just taken a shower. He walked over to the close and turns out there was a dead cockroach in there. At this point I was ready to leave but was unsure….until he went to close the bathroom barn style door and the bottom of the handle came away from the door. That was our sign to maybe change rooms. We all went back to the front where they changed us to the 2nd floor. Which after everything you have already read I’m sure your not surprised the 2nd room wasn’t any better. The sheets were stained and the ceiling above the door looked like it was leaking and the ceiling near by was peeling. But what really got to us was the fact that the floor between the beds had a dip. As in had we stayed we would have woke up checking people in ourselves in bed. This place is a hazard and an accident waiting to happen! We ended up leaving!

Room smelled like mold and urine

We stayed from Tuesday to Saturday morning Tuesday to Wednesday… no one came to clean the room until I had to ask the front desk receptionist for someone to come clean. I had to ask twice. We wanted the room cleaned because we ended up seeing a roach crawl out from under the bed. Wednesday… the elevator didn’t work. It was in the works for repair. On Friday night to Saturday morning 8:30 AM.. the electricity was out. It was hot the whole night. The hotel didn’t even say sorry or Anything about it. Overall, we had a bad experience.

We checked in around 7 pm. The front desk was busy so we waited about 20 mins. Checked in was efficient. We went to our room and it was ok for visual cleanliness. The floor needed a sweeping, but the mattresses looked new and clean. We showered, got into bed, shut the lights off and my son tells me he sees a bug. We turn the lights on a the biggest cockroach I’ve ever seen is running along the headboard area. My husband grabbed some tissues and snatched it. Google lens verified it was a cockroach. We brought it to the front desk where all they said was it might not be a roach but we can move your room. We checked out and stayed a different hotel. The manager was not in that night. We stopped back the next day and she was also not there. Called a customer number who said we need to speak with the manager for any monetary refund.

I think you all have bed bugs. Little black critterswere on sheets. Itched from the moment I hit the bed. I slept on some blankets I had on the car. Room also has an odor. We were very excited about staying. We hadn't stayed in a hotel in a while. This was disappointing. Not at all like the online pictures.

Bad smell throughout property like old stale and mildew smell. Room also had bad smell and missing fire detector alarm which is a big safety issue. Different guests informed breakfast staff that butter from breakfast bar was rancid and staff went over to look at butter, complained, started laughing and walked away. They did not take the butter off the table they just left it for other guests to use. Overall least favorite hotel experience I have had as an adult.

The hotel is beautiful. I loved that the rooms do not have carpet. After spending time in our room, we were getting ready for bed. I pulled the bedding down to discover several pieces of black hair and at least 3 stains. The bedding had not been changed and was dirty. The front desk had us move to another room that was clean. We got the keys to the new room, moved our stuff, gave back the keys to the dirty room and we got a simple sorry - like it happens all the time. We will not be staying again.

Room, and especially the bathroom, was in disrepair. Sound insulation was very bad.

Our room was next to an ice maker which made it difficult to sleep including loud neighbors slamming doors.

The rooms were pretty good, but the water pressure was dismal in the shower, and the breakfast was a 4 on a scale of 1-10.

Hotel is very clean and up to date. It has all the comforts you need. The beds are super comfortable with lots of pillows. The bathroom is big,clean and has a great shower. The rooms are big and have great seating and such.

Great! Room is a little small but fine for one night. Only reason I didn't give it 5 stars- you can hear everything (people in the halls, other people's alarms, etc...). But nice and clean. Would stay here again!

Dirty. Poorly maintained. One working elevator that is VERY slow, causing long waits to get on and off. AC that barely cooled the room. Won't be back.

Style forward hotel! Well designed and furnished rooms. But HVAC and plumbing is noisy and the walls seem kinda thin. Breakfast just average.

On first arriving, we were not terribly impressed with the facility. The lobby looked a little industrial, but the manager who checked us in was very pleasant and helpful. We went up to our rooms, which were quite nice, very clean and spacious. The bathrooms have clearly been renovated fairly recently, they were clean and there were lots of towels. The continental breakfast was tasty with a nice variety of hot and cold breakfast foods, again a clean sitting area. Didnt have time to use the gym facility, would have liked to. All in all, we had a very enjoyable stay here!

Good clean accommodation with nice friendly staff. However room walls very thin and AC extremely noisy

The hotel is new and very nice. The room was small but laid out in a very modern and efficient way so it felt very spacious in the room. The bed was comfortable and we loved the bathroom and shower. Would definitely rebook this hotel in the future.

My first problem I had is when I arrived there was a line full of people and I was in line in my wheelchair there was several women's at the desk one I was told was the manager that was helping another young lady so when it was my turn to be checked in I waited to be greeted the manager nor the young lady looked at us they kept looking away from us so my partner said just step up I said no I'm going to see if they recognize me and I never got recognized I stood there for like 5 minutes and another young lady came in I guess they was changing shift and said would you like some beads it was Saint Patrick's Day around that time and we said yes she said have you been helped and I said no so when she checked us in I say can I speak to the manager and my jaw drop when she said this is the manager right here so you tell me the manager been standing here the whole time and did not recognize me and she said I was disabled the manager excuse was I thought you was with someone else that shouldn't have been a thought you should have greeted or ask everybody in the lobby have you been helped but I wasn't one of the ones she asked and it hurt my feelings so bad

Christine at the front desk was amazing and very friendly! Definitely would recommend.

Stay was great. Staff is fantastic. Hotel room is not fancy, but is clean and works for what most people need and is a good price. I've stayed here before and would do again if I am in the area again. The only thing I didn't like is that I was close to the elevator and so it was much louder in the hallway at bedtime (with people coming and going). I wouldn't recommend staying in one of those rooms.

The service here set the absolute gold standard. Kimberly provided over the top service that is highly unusual in my experience. She was so hospitable and was able to say yes to a special request. She setup our ride to the airport the next morning and our stay was perfect. Rooms were good and as expected. Breakfast was comparable to similar hotels. Thank you for making my wife and I feel like we were important and making just another hotel stay stand out.

We booked through Expedia. When we arrived 1 1/2 hours after booking we were told we couldn’t be checked in because the hotel didn’t have the reservation. Expedia called the hotel and we had confirmation of the PAID booking. Once again, we were told we couldn’t check in. While we waited numerous guests were being told the same thing. Obviously it was a hotel issue and not a 3rd party booking issue. Fortunately, Expedia canceled the reservation and we left for another hotel. This was our 1st and last experience with Glo. I’m not sure what exposure true hotel would have had by letting us check in. They take a credit card at check in so in the event something was wrong they would have had the ability to collect. Horrendous customer service.

Power went out at about midnight, off till 7am. Not the fault of the hotel, but they said we would be contacted by the manager and that never happened. Uncomfortable night.

Facility was clean and the breakfast adequate, but the front desk dependent on who was at the front desk. Entered 5/3 at 3:15 and person was asked not to put my room near ice machine or elevator so I was put by both. When I requested a change she said she could put me in 428 in 1.5 hours. I came back in 2 hours and was in 414 which was 2 rooms from the elevator and 428 did not exist. Front desk and head maid discussed 428 and agreed to 1.5 hours for ready time. My checkout at the front desk on 5/4 at 10:30 was very pleasant..

Beautiful room! Very clean! Christina at the desk is very helpful and accommodating.

Josh at the front desk was kind, professional and immediately responded to my request to be moved to another room, because there were issues with the external door of my initial room.

On first arriving, we were not terribly impressed with the facility. The lobby looked a little industrial, but the manager who checked us in was very pleasant and helpful. We went up to our rooms, which were quite nice, very clean and spacious. The bathrooms have clearly been renovated fairly recently, they were clean and there were lots of towels. The continental breakfast was tasty with a nice variety of hot and cold breakfast foods, again a clean sitting area. Didnt have time to use the gym facility, would have liked to. All in all, we had a very enjoyable stay here!

The property is clean, modern and safe. Simple rooms perfect for a short stay.

Newer and clean, convenient location for one night on way to Florida. Room location was near the elevator, room 313. Only issue was I could hear airplanes and people taking in the hallway. Maybe another room location would have been better. Would stay again but would try a different room location.

Close to shopping nice area next to highway

Great new hotel! The only issue is finding the place. There is a fence that looks like it's blocking your entrance - but it doesn't. Breakfast was delicious - eggs could have been warmer - but there is a microwave right there to warm them up. Lots of restaurant choices to nearby.

Right off I95 with lots of great restaurants close by.

Close to shopping and restaurants. Quiet location.

Near a large shopping and restaurant district

This hotel is very nice. Don’t be fooled by the scenery, it definitely needs some landscaping. However the staff very nice, and the rooms are very clean. It’s very close by Tanger mall and nice restaurants. I would definitely stay here again. The shower is soooo relaxing. I can go on and on. The only reason I didn’t give 5 stars is because of the landscaping and the breakfast was out of a lot of things. Overall great stay, clean environment and friendly staff. They even let me check in early and out a little late lol. 10/10 highly recommend.

Convenient to the highway and other activities.

I loved my room and the location is fantastic! Close to many restaurants, shops, and Tanger Outlet mall. So awesome!!!

The rooms were pretty good, but the water pressure was dismal in the shower, and the breakfast was a 4 on a scale of 1-10.

We only stayed one night, but the staff were friendly, the room was clean, and the breakfast buffet was one of the best I've from a hotel.

Breakfast is served until 930, went down at 915 and staff had cleared everything out. Staff brought milk back out when asked and was warm and soured.

Very comfortable modern and well equipped room, daytime front desk very sweet. The biggest issues for me was the fact that I booked this hotel because it has breakfast included just to be told at 7am we dont have any breakfast today, sorry. The area for coffee shows signs of not being maintained for at least a day or two. Coffee old and cold, fruit browned and stains everywhere. I've been told that the kitchen stuff did not show for work at 5am and doesnt answer their phone. The sweet lady at the front desk had no support from the person that was suppose to release her at 7am, the manager wasnt in either or answered his phone to find a solution. People coming down for breakfast and been told sorry we dont have anything today. The fact that we booked it for that reason and nobody is able to even fill up a coffee is a bit disappointing. With me having to travel early all that was possible to get is a cheap gasstation sandwich for a ton of money.

Breakfast service was horrible. Not even eggs/available available. Waffle taste was bad...

We experienced an extremely quick check-in process, even though we arrived late in the evening. We were promptly accommodated and directed to our room, which was clean, and the air conditioning was quiet. Despite the hotel’s proximity to the highway and airport, noise was not an issue, allowing us to wake up feeling rested. The breakfast was excellent, and the coffee was great too. We left feeling fully recharged and ready to continue our trip.

Great location. Comfortable and excellent breakfast

Breakfast terrible. All chemicals. Powdered eggs. Creamcheese “spread”. Muffins “natural and artificial flavors”. Ugh.

The room was fine as was the hotel but the breakfast was horrid. Burnt eggs, broken yogurt machine, the fruit was flavorless. For the price of the room, more effort could have been made with the breakfast.

The stay was good but the breakfast was bad. Glo can instead charge customers for breakfast and provide fresh food.