Gulf Shores Plantation Condos

Very nice unit!

We really enjoyed our stay at The Plantation! We were there for less than a week and spent most of our time on the property either by the pool or on the beach. Pros: It was not very crowded when we went, parking was ample, and the property was very clean outside. Amenities in the room were great (dishwasher, tv access, balcony view of the sunrise, full size fridge). Cons: The listing mentioned “free parking” but it was not free and the bed was uncomfortable.

We arrived at property and were told it was being cleaned. Waited until notification that it was ready. Unpacked entire car to enter condo only to find NOTHING had been cleaned. It was FILTHY. Turns out it was not being cleaned. We had to load everything back into our vehicle (after a 14-hour drive) and wait until the room was cleaned. Took SEVERAL HOURS. Finally checked in several hours AFTER our designated check-in time. Still found uncleaned areas in condo, including feminine hygiene products in nightstand. Tried to contact POOLE Vacation Rentals each day throughout the week. We were IGNORED and/or calls/texts went unanswered all week. When we did finally speak with someone, their response was that it was someone else’s fault, not their responsibility and/or they could not do anything to help. Never got a straight answer. Their story changed each time we were finally able to speak with them or get a text returned from them. They insisted that because we booked through a third party, they could not help/refund our first night. We’re easygoing travelers, but we would absolutely NOT recommend booking through Poole Vacation Rentals. Poor communication, poor customer service, low quality overall.

It was a nice place. Family oriented. Nice beach. The apartment was comfortable and well equipped.

Great place 5 min walk to gulf great apartment