The Smith Hotel

All is perfect, if it were possible we would award six stars to this property.

Gorgeous property! We stayed at the Belvedere recently as well and this time brought friends to enjoy the Smith (three rooms total). We were all suitably impressed and will return! Special shout out to Melanie - such a gem. And the front desk agent who recognized my husband on the Smith "Ring" cam from our Belvedere stay (cannot recall her name but I believe she is from Brazil - she is so lovely). Kudos to all!

Room was beautiful. Check-in was sloppy and no hot water our first night.

Awesomeness everything

Unfortunately, the downside of a hotel with no front desk in the middle of winter turns out to be that you and their tech support agent have to work together to debug your room's heating system at 1:00am via text message. And then you never solve it, are miserably uncomfortable in fancy surroundings, and they offer an apology in the same text message chain which feels as though it was written by AI. Maybe this is the direction that all hotels are heading in, but I must say that I can't recommend this one when Kingston has so many options with good service.