River Run Village by Vail Resorts

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UPDATE, NOV 29, 2025: We check out today, one week after reporting issues, sending pictures & text messages. Gwen & Sophia (front desk supervisors) finally replied yesterday. "Sorry for the incinvenience your family endured but nothing we can do." Sophia seemed annoyed over the phone, rude even, to have to respond to any type of issue. In summary, we each choose to spend our money at any businesss that provides a product or service we want. At the end of the day, we should do so at a business that actually cares about their customers' satisfaction & not just on collecting $. You're in Colorado. Drive in any direction and you will find plenty of other resorts, ski areas, & businesses that will provide the excellent customer service Keystone properties fails to do. ORIGINAL REVIEW: Thanksgiving Week 2025 stay: My family and I were given a condo at Buffalo Lodge, second floor. On the same day we checked in (Sunday), we contacted front desk staff by phone to report: - broken hair dryer - broken kitchen sink food compactor - a window screen missing from one of the living room windows Supervisors Gwen & Sophia were rude and did nothing to remedy issues.

The refrigerator made loud noise all night long and since it was a studio the bed was right next to the refrigerator. The fireplace didn’t work, the toilet ran after each flushing even after you giggled the handle. We called to ask to an extra hour for check out since we didn’t sufficient sleep due to the refrigerator. Most places their check out times are either 11 or noon nope this place is 10 am and even after the complaints all the staff tells me is we can offer you a 11 am check out with no charge. I am very displeased and want my money back!!! Oh and the bed wasn’t even a real bed it pulled out of a cabinet that wasn’t what we were expecting it was extremely uncomfortable.

River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

Great location and amenities, just had a lot of elevator issues while we were there. They’re in the process of repairing but it made it difficult to lug gear, otherwise can’t beat being steps from the lift and anything else you need!