River Run Village by Vail Resorts

The unit was alright, the view of the parking lot and bus stop was less than ideal. The village has completely died, zero nightlife activity.

All was well nice place very clean great location

The whole place was very clean. In & out access was super easy. The ski locker (that comes with each room) on the first floor is great. Ski rental is is literally a few steps away. I arrived early; before my room was ready. They held my luggage while I wandered around the village and had it delivered when the room was ready. Nice & simple.

I always love staying in the village at keystone. The buffalo lodge is centrally located and convenient to the gondola.

UPDATE, NOV 29, 2025: We check out today, one week after reporting issues, sending pictures & text messages. Gwen & Sophia (front desk supervisors) finally replied yesterday. "Sorry for the incinvenience your family endured but nothing we can do." Sophia seemed annoyed over the phone, rude even, to have to respond to any type of issue. In summary, we each choose to spend our money at any businesss that provides a product or service we want. At the end of the day, we should do so at a business that actually cares about their customers' satisfaction & not just on collecting $. You're in Colorado. Drive in any direction and you will find plenty of other resorts, ski areas, & businesses that will provide the excellent customer service Keystone properties fails to do. ORIGINAL REVIEW: Thanksgiving Week 2025 stay: My family and I were given a condo at Buffalo Lodge, second floor. On the same day we checked in (Sunday), we contacted front desk staff by phone to report: - broken hair dryer - broken kitchen sink food compactor - a window screen missing from one of the living room windows Supervisors Gwen & Sophia were rude and did nothing to remedy issues.